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   Consumer Reviews of MTR (Motoren Werkz)
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5.0
 
191 Consumer Reviews
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Technical Expertise
5.0 Customer Service
5.0
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Value for money
5.0 Outlet Experience
5.0

review user
Ian Hayden.
Trustable shop to go  Posted on 13-Jan-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Great service by MTR team trustable shop to go.. everything done tip top.. thanks - Ian Hayden
 

review user
Jackson Tean.
Honest, fast & efficient.  Posted on 09-Jan-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
The MTR team is honest, fast & efficient. Went for the oil servicing package. After diagnosing my ride, they discussed about the possible faults expected in the next servicing. Advised to "tahan" first and if need be, then change. Once appointment made, the team will chop chop get the ride done - Jackson Tean
 

review user
Vosen Chong.
Definitely my go to shop  Posted on 08-Jan-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Went to do my servicing for my Golf and overall very satisfied with it. There were no hard selling and just honest feedbacks to whats wear out and what needs to change. Definitely my go to shop in future. - Vosen Chong
 

review user
Rashid Mohamad.
Mechanic very experienced.  Posted on 08-Jan-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
On 7th January.. make appointment for major servicing for VW polo. Bro Jonathan serve me. He will explain all in detail & price are transparent. MTR mechanic very experienced.. Highly recommended workshop for servicing or repair... Thumbs Up - Rashid Mohamad
 

review user
Hansel Tay.
Great experience at MTR  Posted on 06-Jan-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Went to MTR to install MST and sport DP for my A180. After some chat with Julien, I decided to let him perform a DV1 Custom Stage 2 tune. To my surprise, The first map load I could feel the immediate change in response and drivability from my then-sluggish Mercedes. There some pops and bang that came with it which I feedback to Julien that I would like that remove as I didn't quite like it. Not only did Julien help to remove the pop and bangs on the 2nd map load, I also felt a crisp more pull when I accelerate this time round. Since this was my virgin tuning experience, Julien not only explain and educate every intricate details of the tuning parameters. I felt that it is not just the quality of tuning works on the car, but also the rapport with Julien which made the experience something I could own. Overall I had a great experience at MTR with Julien and can't wait to tune with him again!! - Hansel Tay
 

review user
Andy Lovesomeoneinmind.
Highly recommend  Posted on 25-Dec-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I was served by Jonathan when i visited MTR. He always will explain the fault and advise me accordingly. There was one time when my car broke down quite late in the evening and he even waited for my car to be tow to the workshop, and even tell me the fault of my car at the point of time when he checked the car at the workshop. Sometimes i have question on my car, i will be very open to go to him and ask for opinion. Will definitely highly recommend MTR and Jonathan. - Andy Lovesomeoneinmind
 

review user
Kathy Maomaoz Tay.
Great help & service  Posted on 12-Dec-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Thanks Vincent for your great help & service when my car broke down last weekend. Tow was sent within 30mins and car was fixed within 2 working days even with the difficult issues & complications my car was facing. Definitely most recommended car workshop to go to! - Kathy Maomaoz Tay
 

review user
Yi Wei Tan.
Professional and brilliant!  Posted on 04-Dec-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
These guys are professional and brilliant! I had a steering issue with my car that i struggled to fix for over 2 years. No matter where i went, nobody seems to be able to diagnose the issue and fix it. Wilson and team at MTR found the root cause of the issue and fixed it in a matter of minutes. Prices are reasonable and invaluable in exchange for the peace of mind knowing your issues are solved at the end of the day. Will definitely recommend this workshop. - Yi Wei Tan
 

review user
I bought a used Golf.
Honest mechanics  Posted on 28-Nov-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
A post to share my experience with Jonathan of Motoren. - I bought a used Golf - Car had 2k of faults to rectify - Mtr repaired the faults at a competitive rate - Jonathan walked me through the process in an honest, v informative and friendly manner - Now I'm happy when I drive Just recently I purchased a Golf from a used car dealer. The car drove seemingly well the first few days but later I noticed there's some noises which made the driving very unpleasant. I sent the car to 2 VW specialist workshops for independent paid assessments to get a quotation and to find out the issues with the car from 2 experts separately. Both quotes came up to around 2k but Jonathan's repair list included a few more items/repairs than the other provider. I blame it on my lack of comprehensive checks during the initial inspection phase, then I would have avoided buying this car. I would have also saved myself a week of headache trying to reach a resolution with the used car dealer. During the first week of buying the car, I felt regretful and 'cheated', not the feelings anyone would want when getting a car. But after the repair by Jonathan, I felt a huge weight lifted off my shoulders as the car noises were gone. That day when I collected the car back from Jonathan, I felt happy feelings, feelings that a new car owner should feel. I was smiling the whole time while driving back home. Throughout the entire process, Jonathan was very responsive and proactive in his communication. He sent me updates and pictures Everyday. Thanks Jonathan, it's not only about the repairs but that human touch that made me believe again that there are honest mechanics around. - Jensen Jansen Tan
 

review user
朱江鹏.
Great knowledge and service  Posted on 18-Nov-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Great knowledge and service from Julian. Highly recommended for all. - 朱江鹏
 

review user
Sebastian Lin.
Didn't push for sales  Posted on 13-Nov-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I must say Jonathan provide excellent customer Service and is super patient. Very detailed in asking every questions to make sure he diagnosed the problem in the right way rather then just straight away point to the whichever problem tt lead to the damage.. Didn't push for sales of changing parts unnecessarily but rather advices what should be done DIY.. 5 thumbs up! - Sebastian Lin
 

review user
Aloysius Tan.
101% satisfied with the experience  Posted on 12-Nov-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Julian offered many constructive advices when I informed him about the issues on my car, he was very patient. They did a great job in fixing my problem! 101% satisfied with the experience I got with MTR. I will definitely visit them again. Aloysius Tan, Owner of Volkswagen Golf SMA96--M
 

review user
Teo Hock Leong, Owner of Audi A6.
Always having positive experiences  Posted on 10-Nov-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Always having positive experiences with the team frm Motoren! - Teo Hock Leong, Owner of Audi A6
 

review user
KENZ, Owner of Volkswagen Golf.
Excellent workshop with a team of professional  Posted on 10-Nov-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Excellent workshop with a team of professional to help out with my needs and patience to my enquiry - KENZ, Owner of Volkswagen Golf SMR89--X
 

review user
Sharil.
Greatly impressed  Posted on 09-Nov-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Greatly impressed by how perfect the work was done and attitude of staffs were great, they were very friendly and accommodating. Sharil, Owner of Audi Q3 SLX49--T
 
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Merchant Logo MTR (Motoren Werkz)
5 stars - based on 191 reviews

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