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   Consumer Reviews of MTR (Motoren Werkz)
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5.0
 
191 Consumer Reviews
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Technical Expertise
5.0 Customer Service
5.0
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Value for money
5.0 Outlet Experience
5.0

review user
Brandon, Owner of Volkswagen Tiguan.
Thank you MTR and team  Posted on 07-Nov-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Thank you MTR and team, the staffs were knowledgeable and skillful. They were very patient in solving my issues for me and also offered helpful advices. - Brandon, Owner of Volkswagen Tiguan SKB72--E
 

review user
Heng Yi , Owner of Volkswagen golf.
Very professional  Posted on 05-Nov-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Very professional, service was good and I am extremely satisfied with the outcome! THUMBS UP - Heng Yi , Owner of Volkswagen golf SKV47--P
 

review user
Darwiis, Owner of Audi A4.
Honest & transparent pricing with superb service  Posted on 05-Nov-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Friendly folks with a willing heart to share their utmost passion on Motorspot Racing. Honest and transparent pricing with superb service oriented follow up. - Darwiis, Owner of Audi A4 SLW86--B
 

review user
Darren.
Outstanding service. Very knowledgeable  Posted on 05-Nov-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Outstanding service. Very knowledgeable. Highly recommended! Keep it up! Will be back again. Darren, Owner of Mercedes Benz GLC250 SMT62--B
 

review user
Benjamin Lim, Owner of Volkswagen Golf.
Great customer service  Posted on 05-Nov-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Go to workshop for servicing, parts upgrade with great customer service. - Benjamin Lim, Owner of Volkswagen Golf SKE16--D
 

review user
Chua Jin Feng, Owner of Volkswagen Scirroco.
They know it best and then advise you  Posted on 05-Nov-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
They know what they are doing and they know it best and then advise you on the good stuffs. - Chua Jin Feng, Owner of Volkswagen Scirroco SGN68--J
 

review user
Elton Teo.
Recommended!  Posted on 04-Nov-2020
  • Technical Expertise5.0
  • Customer Service5.0
Have went to MTR recently for servicing together with diagnosis of a sound coming from the car when moving off. Was in touch with Jonathan on Facebook and thereafter, WhatsApp to arrange for an appointment for visit. The entire service experience was fantastic as not only did they perform the regular servicing, parts that will need to be replaced due to wear and tear were identified for me to make decision if to replace them. The process was regularly updated by Jonathan throughout the half day I was there due to many items have reached the end of its lifespan and require to be changed. As there are other major items like clutch and flywheel that need to be repaired urgently as well, Jonathan was able to accommodate me into a slot for the following day. The whole repair process was smooth and the staff were professional. They were even able to change my headlight blub without taking out the entire bumper as per the usual way of how things are done which was totally impressive. I would say the entire experience was great due to the engagement with Jonathan. As a car enthusiast myself, it was great chatting with him about all the poisons. The only difficult part was trying to stop myself from doing it. Haha. There are a couple of suggestions which I thought could be considered by MTR with this recent visit: 1) Much as the service quality is good, it would be even better if the labour fees could be lowered a bit. 2) Cater a waiting area for customers to sit and work while waiting. The coffee shop isn't the most comfortable place to sit and do work. - Elton Teo
 

review user
Fel Licia.
The workmanship is commendable  Posted on 04-Nov-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
The workmanship is commendable and service was fantastic! Julian was very patient and helpful in answering my inquiries by explaining in detail to make sure I understood well. He also gave many professional advices. Will definitely recommend to others! Kudos to MTR!!! - Fel Licia
 

review user
Wilson khoo, Owner of Seat Leon.
Best experience and very good customer service.  Posted on 04-Nov-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
A group of very friendly and knowledgeable people! Best experience and very good customer service. Keeps my car in tip top condition! - Wilson khoo, Owner of Seat Leon SLW81--B
 

review user
Ryan, Owner of Volkswagen Golf.
Currently and will be my go to workshop  Posted on 04-Nov-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Currently and will be my go to workshop. Very good technical expertise and provides me with plenty of options for my issues. They handle all my cars from my Hybrid Honda, VW golf and Evo 9! - Ryan, Owner of Volkswagen Golf SFB34--M
 

review user
The workshop of my choice for servicing.
The trusted workshop of my choice.  Posted on 04-Nov-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
The trusted workshop of my choice. They were able to properly diagnose and solve all my car's problems. The workshop of my choice for servicing, maintenance and last but not least performance! Kenneth Yong, Owner of Volkswagen Golf SMC97--R
 

SaLtC
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 03-Nov-2020
Super low rate for return follow up  Posted on 03-Nov-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
MTR is a workshop that you can leave your ride there without worry all thanks to Wilson and his team, once your ride is with them they will make sure those issue you mentioned will be attend and check for those issue you may encounter soon and advice you accordingly to minimize extra cost for those unnoticed small issue become big issue.

Wilson and his team work closely with every customer to ensure and minimize the chance for the need to go back for follow up and best things about them is they will give you the most honest advice as whether those things you planning or want to do is a need or a want.

From my experience with them , they are those long term workshop with reasonable pricing instead of those 1 hit workshop or keep going back to follow up for car issue shop, they work with any type of car from KDM , JDM , Conti all the way till supercar.
 

review user
Ben Er, Owner of Volkswagen Golf.
Professional & dedicated  Posted on 03-Nov-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
It's my first visit but yet it's a rewarding one; By their professionalism and dedication towards the services being rendered & quality being ensured. All these are easily evident through the work they performed on your car. Will only come back for all other car works from now onwards. - Ben Er, Owner of Volkswagen Golf SKP20--Z
 

It's always been a pleasure  Posted on 03-Nov-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
It's always been a pleasure talking to Johnathan regarding my MK6 especially when come to ECU and TCU tuning as well as upgrading. If you guys ever try before, you should know finding a workshop that will reply you promptly and take your conversion seriously is hard but surprisingly one of the workshop I know that will not turn you away is MTR. Not just that, being pushy and giving sale talk is one of the common tactic and get you into impulse purchase but till the second time I came down MTR to get my Revo Gear Knob installed things turn out pretty differently from what I imagined. Johnathan was patient and polite in answering all my questions and given his honest advise what should be done and should not. Even certain brands that MTR doesn't carry he will tell me to go ahead as the part/item is really good for my ride. Before knowing MTR I have already ordered my own intercooler and catch can and i asked him about labour charges as when I thought he will be judgemental and think "why will someone order his own parts and ask a workshop who carry exactly the same parts for installation?" But surprising he given me the price straight and ask when do I wanna do . Well there are many many more to praise but I guess you guys whoever is reading should go down to try out their services else it will be a composition instead of a review liao. PS: Give them a call first as they are usually full house and if you need a heart to heart talk, Johnathan will be the best candidate - Marcus Lee
 

review user
Er Zhi Hui.
Certainly my best car servicing experience  Posted on 03-Nov-2020
  • Technical Expertise5.0
  • Customer Service5.0
Certainly my best car servicing experience; All through their professionalism and dedication towards the services rendered and quality being ensured. No many other workshop delivers the same. - Er Zhi Hui
 
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Merchant Logo MTR (Motoren Werkz)
5 stars - based on 191 reviews

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