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   Consumer Reviews of Cheng Chuan Motor Services
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5.0
 
3674 Consumer Reviews
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Technical Expertise
5.0 Customer Service
5.0
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Value for money
5.0 Outlet Experience
5.0

beardedmanbeast
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 02-Mar-2020
Excellent service before sales attitude + Great products & Finish + Even greater pricing & after sales service = Cheng Chuan Motor Service  Posted on 20-Jul-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Google & Facebook Review:
We had surveyed numerous body kit shops. Almost 10 different body kit shops including Cheng Chuan Motor Services. This included the big and common names. You name it and we had surveyed them too. We decided to go with Cheng Chuan Motor Services simply due to their service before sales attitude plus the amazing pricing. Really putting customer needs wants and satisfaction before their own sales. Not to mention their pricing was amazing. Came across Cheng Chuan Motor Services on Carousell. Established communication and requested for the body kit we wanted and the pricing.

Communication: Right off the bat, the communication was excellent. Roger and his team have comprehended that in this line of work, a very crucial skill to have is excellent listening skill and they have that. They listened very well to what is it that a client wants. After listening they will also share their professional advise for your consideration. Eventually set a date and time to bring the car down for a viewing & Assessment. Once again excellent customer service. Smiles and drinks provided. Roger really listens to what is it that you have in your mind. What is it that you really want. The best part he ensures his team translates it physically with quality and amazing pricing. Throughout the entire experience Roger will keep you abreast of the situation on his own accord without fail. If he is busy we will let you know and without fail will personally get back to you

Pricing: Roger's pricing is easily the best we received in all the quotations we received. And by best we mean the fairest we feel. For example, we have received absurd pricing for just carnards and lips. With Roger, everything is broken down and explained in black and white. His pricing is unbeatable for the quality and timing its delivered in. We are firm believers that if you expect premium service you odd to pay premium pricing. With Cheng Chuan Motor Services we were very pleasantly surprised at the premium service we received at hands down the best / affordable / fair price.

Time Line, Quality, & Finish: Roger is always transparent and honest with his deliverable. The parts arrived in 3 or so days for us, when initially we were expecting them all to arrive within a week's time. Bear in mind its was a complete revamp for our car. From Bonnet, head & Tail lights, front bumper with carnards & Lip, side skirts with lips, rear bumper, diffuser & Quad exhaust tips. Saved about 4 days there. Once the parts were all in got a call from Roger to bring it down for the works to begin. Once you are there Roger will show you the parts just to ensure they have whatever you wanted from the start and gain your agreement before commencing. Again excellent professional service there. We check the items, happy and hand over the car realizing we are another step closer to our goal. Time line set for 1. Parts to be sprayed, 2. Fitted & Adjusted, Whole car spray painted, 3. Quality checked by Roger himself. 4. Another round of touch ups if need be. 5. Cleaned out and disinfected was about 5 to 7 days. Roger and his team managed all of the above within 4 or so days. We saved another 3 days there. In total, we saved 7 days from the initial set time line. Roger's personal quality check after completion is very much appreciated and also shows the level of professionalism & Quality from Cheng Chuan Motor Services. Satin with glossy accents were so beautifully & Elegantly achieved with their smooth uniform spray painting works. The fitment..., PERFECT. No room for any debate there. The car was cleaned out & Disinfected looking and smelling like a brand new car of the vision we had in our mind physically in-front of us thanks to Roger & His team. Post sales, Roger and us are still in touch and at the same level of service rendered to from the start. Thanks you Roger & Team at Cheng Chuan Motor Services. Definitely our go to workshop for any body works.

Summary: Excellent service before sales attitude + Great products & Finish + Even greater pricing & After sales service = Cheng Chuan Motor Service
 

review user
Ahmad, Owner of Honda Fit.
Very efficient and great experience with Cheng Chuan Motor  Posted on 20-Jul-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
"Saw a post from a club member with nice car color and bodykit. Enquired and he recommended me to approach Cheng Chuan Motor Services for more enquiries. Spoke to Roger who is very friendly and fast replying on WhatsApp. Shared his experience and advised on what to do and what not. I had some last minute request and he adhere to it without any complaints. And his replies were also quick. I am very happy and satisfied with the result. The color, workmanship, even tiny details ive missed he still do it and make the car looks very new and outstanding. Price inclusive of the bodykit was very reasonable. I don't think I am able to get that price if i were to do it separately. Overall very satisfied with the service and would highly recommend friends or relatives to this workshop. Thank you Roger 👍👍👍 - Ahmad, Owner of Honda Fit
 

review user
Jag, Owner of Honda Vezel.
Highly recommended for honest & reasonably priced repairs  Posted on 20-Jul-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
Roger and his team went over and above and delivered a great finished product. We had to repair Some damage to the car boot area. Upon careful assessment of the damage Roger showed us that the boot alignment and bumper were also affected. He even repeated the bumper at no extra charge. Thank you so much Roger. Highly recommended for honest and reasonably priced repairs. - Jag, Owner of Honda Vezel
 

review user
Raziz, Owner of Toyota Wish 2.0A.
Highly recommended.  Posted on 19-Jul-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Send my car for repair.Roger and his team are professional in handling my requests and price was very resonable compared to quotes from other workshops. - Raziz, Owner of Toyota Wish 2.0A
 

review user
Owner of Porsche Cayman SKL 27 M.
Professional  Posted on 18-Jul-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Great service and professionalism. - Owner of Porsche Cayman SKL 27- M
 

review user
Judy, Owner of Honda City SKB.
Recommended  Posted on 18-Jul-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Just bring my car for respray Very satisfied look like new car Roger is kind n helpful highly recommended Tks! - Judy, Owner of Honda City SKB
 

review user
Moses, Owner of.
Excellent quality and value for money  Posted on 18-Jul-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Premium service offered by the young boss, he is very customer centric and always put into the shoe of the customer for recommendations on what's the best and save cost. - Moses, Owner of Mercedes-Benz B170
 

review user
Nicole Liaw, Owner of Honda Vezel.
Highly recommended!  Posted on 17-Jul-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Was recommended by a friend, Roger and his staffs provide good customer service. Back of my car was dented and there were some scratches here and there and on the day I collect my car it looks brand new! And a very short downtime too. - Nicole Liaw, Owner of Honda Vezel
 

review user
Good quality paintwork at a reasonable price. Their professional team delivers at they promised.No hard selling, Nicholas, Owner of Honda Accord.
Highly recommended.  Posted on 17-Jul-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Good quality paintwork at a reasonable price. Their professional team delivers at they promised.No hard selling, Nicholas, Owner of Honda Accord
 

review user
Yap, Owner of Suzuki Swift Sports.
Thumbs up  Posted on 17-Jul-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Friendly Boss and Staffs. Workmanship 👍🏻. - Yap, Owner of Suzuki Swift Sports
 

review user
Mok Qi Jun, Owner of Toyota Harrier.
Excellent service, very professional  Posted on 17-Jul-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Worked with Roger for car spraying and repair due to dent at the side of the car while driving at carpark. Excellent service, very professional, no hard sell etc. Got it done in 1.5 days and color is exactly the same as before. - Mok Qi Jun, Owner of Toyota Harrier
 

review user
Owner of Honda Shuttle Hybrid.
Thanks roger and his team  Posted on 15-Jul-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
send my car for repair . Roger and his team ensures quality service. Fast downtime and quality workmanship. Highly recommended - Owner of Honda Shuttle Hybrid
 

review user
Amy, Owner of Volvo S60.
A+ experience with friendly staffs.  Posted on 12-Jul-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Contacted Roger to enquire about spray paint job for my car. He was very responsive and upon meeting up with him. He showed me around his workshops and explained to me on what will be done on my car. A couple of days later, I collected my car looking brand new! Excellent paintwork and good workmanship. They even have a customer lounge for you to rest while waiting for collection. - Amy, Owner of Volvo S60
 

review user
Azizah, Owner of Honda Fit.
Will recommend!  Posted on 10-Jul-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Good customer service. Reasonably priced. Good workmanship. - Azizah, Owner of Honda Fit
 
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Merchant Logo Cheng Chuan Motor Services
5 stars - based on 3674 reviews

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