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   Consumer Reviews of Soon Huat Tyres Pte Ltd
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4.7
 
126 Consumer Reviews
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Technical Expertise
4.6 Customer Service
4.7
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Value for money
4.7 Outlet Experience
4.6

review user
SanSan Chan, reviewed on Google
Service is good and price is reasonable  Posted on 30-Jul-2019
  • Customer Service5.0
  • Value for money5.0
Service is good and price is reasonable - SanSan Chan
 

review user
Mahathir Abdullah, reviewed on Google
Good service  Posted on 18-Jul-2019
  • Customer Service5.0
They offer 2nd Hand Tyre with good amount of life left. It's very reasonable. The owner is very actively replying to your quiries. I call the main line to enquire about the tyre model I need for my car. He said he will check and get back. He whatsapp me the image of his stock Tyre. I now have his personal number. - Mahathir Abdullah
 

review user
David Yap, reviewed on Google
Good service.. Prices reasonable  Posted on 04-Jul-2019
  • Customer Service5.0
  • Value for money5.0
Good service.. Prices reasonable - David Yap
 

review user
Michelle Lee, reviewed on Google
It's my 2nd time changing tyres at Soon Huat.  Posted on 03-Jul-2019
  • Technical Expertise5.0
  • Customer Service5.0
It's my 2nd time changing tyres at Soon Huat.The Boss Calvin has always been attentive and helpful, even his team e.g. Tong. I have issue on one of the tyres and my tyres brand is not what he has in stock, Calvin went to collect it himself and arranged it to be changed. I am touched by his sincerity and good customer service. I know I can trust him and his team. - Michelle Lee
 

review user
Hazmi Othman, reviewed on Google
Friendly staff and good service  Posted on 28-Jun-2019
  • Customer Service5.0
Friendly staff and good service - Hazmi Othman
 

review user
KinSang Lee, reviewed on Google
Friendly and trustworthy.  Posted on 26-Jun-2019
  • Technical Expertise5.0
  • Customer Service5.0
Friendly and trustworthy. Changed my tires there and service is good. - KinSang Lee
 

review user
Hyungwon Choi, reviewed on Google
Had a great experience  Posted on 07-Jun-2019
  • Technical Expertise5.0
  • Customer Service5.0
Had a great experience. Engine had multiple problems over a few months and they patiently tried a few options until they eventually had to do a major overhaul on the engine. Gave a good deal eventually. Not a place to expect a red carpet and constant communication, but the work they've done was thorough and honest. - Hyungwon Choi
 

AndrewMak
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 06-Dec-2018
Very bad experience  Posted on 05-Dec-2018
  • Technical Expertise1.0
  • Customer Service1.0
  • Value for money1.0
  • Outlet Experience1.0
It all started badly and ended with a broken tyre sensor that I had to replace the sensor with AD. First, I was told that it may bring my car for 2 x tyres replacement and wheel alignment at 9am and the car will be ready in 50mins. The charges will be $500. However I was then told that the wheel alignment will only happen at 10am. I picked up my car at 1030am. The staff attempted to charge me 520 SGD which I refused. And of course, a broken sensor.

So I met with a poorly organized workshop (they wasted my time waiting for wheel alignment) with dishonest staff (one who attempted to over-charge me) and lousy technical expertise (spoiled tyre sensor). And let's not forget that they were insisting that the sensor was broken from the start at THE END of my tyres replacement.

1 Review Photo(s)

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Management Response by Soon Huat Tyres Pte Ltd
06-Dec-2018

Dear Andrew,

Firstly, we would like to apologise for the pricing issue as there was an internal miscommunication, because $500 was the discounted price and not everyone is aware of it. To clarify, yes, Soon Huat Tyre opens at 9 am, but the wheel alignment service is done by our subsidiary, Soon Huat Autoserv which opens at 10 am. We regret that we didn't clarify earlier and caused you inconvenience. For the tyre sensor, it's hard to put the blame on anyone as none of us know when did it exactly spoiled. Moving forward, we will check, inform the customer, and seek advice if any parts of the tyre we found are faulty. In light of this, we ensure that we will deliver our message to our staff clearly in the future to improve out service and also to avoid the same thing happen again. We hope this will be acceptable to you and feel free to let us know if there's anything else we can do to help.

Thanks.
Soon Huat Tyre

 

Nomoney
Neutral Newbie
2 reviews
0 points
8 forum posts Joined on 26-Feb-2013
Honest and Reliable Workshop  Posted on 02-Oct-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Really friendly, honest, knowledgeable and helpful owner (Kelvin). Mechanics are also very competent.

No hard selling/up selling whatsoever. Basically, inform Kelvin of your needs and he will propose various options to suit your needs and budget. It does not matter if you buy lesser known or popular tyres. He still provides the same exemplary service.

Soon Huat Tyres is an authorised dealer for Goodyear, Michelin and Nexan tyres. The former two being manufactured in Europe and the latter made in Korea. SHT also sells tyres from other manufacturers.

I found the prices quoted for tyres to be amongst the most competitive in Singapore.

SHT also offers a complete range automotive services - also at reasonable prices.

What's really great is that SHT is open 7 days a week except on public holidays!
 

review user
SH Lay, reviewed on Google
Friendly, prompt and professional service  Posted on 06-Jun-2018
  • Technical Expertise5.0
  • Customer Service5.0
Get my tyre plugged yesterday in this shop by Kelvin with his friendly, prompt and professional service. Get the task done in 10 mins or so. Great to know him & this workshop which is quite nearby. - SH Lay
 

review user
Caleb Yee, reviewed on Google
Fast, reliable, friendly service. Recommended!  Posted on 31-May-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
Fast, reliable, friendly service. Recommended! - Caleb Yee
 

review user
Joel Chong, reviewed on Google
Fast and efficient  Posted on 24-May-2018
  • Technical Expertise5.0
  • Customer Service5.0
Went to get my tyre plugged. I was in and out within 10mins - Joel Chong
 

review user
Paul Rose, reviewed on Google
Great service  Posted on 23-May-2018
  • Technical Expertise5.0
  • Customer Service5.0
The main place I go for wheel alignment. Great service. - Paul Rose
 

review user
Lawrence Axl Ta, reviewed on Google
Friendly boss n staff and price is reasonable  Posted on 21-May-2018
  • Customer Service5.0
  • Value for money5.0
Friendly boss n staff and price is reasonable - Lawrence Axl Ta
 

review user
Christopher Yeo, reviewed on Google
Reasonable pricing & the boss, Kelvin is easy to talk to  Posted on 18-May-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience4.0
The place do not look nice or conducive for drivers to want to stay there. However, the service is value for money & the mechanics know their trade well. Reasonable pricing & the boss, Kelvin is easy to talk to. - Christopher Yeo
 
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Merchant Logo Soon Huat Tyres Pte Ltd
5 stars - based on 126 reviews

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