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Home » Motor Directory » Soon Huat Tyres Pte Ltd


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   Consumer Reviews of Soon Huat Tyres Pte Ltd
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OVERALL RATING
 
60 Reviewers
4.6 out of 5
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Technical Expertise
4.6/5 Customer Service
4.7/5
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Value for money
4.6/5 Outlet Experience
4.6/5
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60 Reviews

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AndrewMak
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 05-Dec-2018
Very bad experience  Posted on 05-Dec-2018
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Overall Rating: 
  • Technical Expertise1/5
  • Customer Service1/5
  • Value for money1/5
  • Outlet Experience1/5
It all started badly and ended with a broken tyre sensor that I had to replace the sensor with AD. First, I was told that it may bring my car for 2 x tyres replacement and wheel alignment at 9am and the car will be ready in 50mins. The charges will be $500. However I was then told that the wheel alignment will only happen at 10am. I picked up my car at 1030am. The staff attempted to charge me 520 SGD which I refused. And of course, a broken sensor.

So I met with a poorly organized workshop (they wasted my time waiting for wheel alignment) with dishonest staff (one who attempted to over-charge me) and lousy technical expertise (spoiled tyre sensor). And let's not forget that they were insisting that the sensor was broken from the start at THE END of my tyres replacement.

1 Review Photo(s)

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Management Response by Soon Huat Tyres Pte Ltd
06-Dec-2018

Dear Andrew,

Firstly, we would like to apologise for the pricing issue as there was an internal miscommunication, because $500 was the discounted price and not everyone is aware of it. To clarify, yes, Soon Huat Tyre opens at 9 am, but the wheel alignment service is done by our subsidiary, Soon Huat Autoserv which opens at 10 am. We regret that we didn't clarify earlier and caused you inconvenience. For the tyre sensor, it's hard to put the blame on anyone as none of us know when did it exactly spoiled. Moving forward, we will check, inform the customer, and seek advice if any parts of the tyre we found are faulty. In light of this, we ensure that we will deliver our message to our staff clearly in the future to improve out service and also to avoid the same thing happen again. We hope this will be acceptable to you and feel free to let us know if there's anything else we can do to help.

Thanks.
Soon Huat Tyre

 
Nomoney
Premium User Nomoney
Neutral Newbie
2 reviews
14 points
8 forum posts Joined on 25-Feb-2013
Honest and Reliable Workshop  Posted on 02-Oct-2018
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Really friendly, honest, knowledgeable and helpful owner (Kelvin). Mechanics are also very competent.

No hard selling/up selling whatsoever. Basically, inform Kelvin of your needs and he will propose various options to suit your needs and budget. It does not matter if you buy lesser known or popular tyres. He still provides the same exemplary service.

Soon Huat Tyres is an authorised dealer for Goodyear, Michelin and Nexan tyres. The former two being manufactured in Europe and the latter made in Korea. SHT also sells tyres from other manufacturers.

I found the prices quoted for tyres to be amongst the most competitive in Singapore.

SHT also offers a complete range automotive services - also at reasonable prices.

What's really great is that SHT is open 7 days a week except on public holidays! Post Management Response
 
shunyang
Clutched
1 reviews
29 points
41 forum posts Joined on 24-Oct-2014
Nice Warming Experience in Soon Huat  Posted on 16-Dec-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
1st time visiting Soon Huat to replace my 4 Tyre for my Harrier. Every staff there is very nice , fast and with good knowledge and very detail in the job they did. And also the price is very reasonable . Glad to find out this workshop by chances. Highly recommended . Post Management Response
 
neski
Premium User neski
1st Gear
1 reviews
86 points
124 forum posts Joined on 22-Jul-2017
The place to go for servicing and tyres  Posted on 23-Jul-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Bought a VW golf in 2014 and was referred to go to Soon Huat. Service was good, prompt and most importantly reliable. I always get good advise pertaining to my car. Have been there for all my servicing and tyres. Post Management Response
 
Chchoy
Premium User Chchoy
Neutral Newbie
1 reviews
3 points
1 forum posts Joined on 21-Apr-2004
Saved me on a Sunday afternoon  Posted on 24-Apr-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Tyre was punctured on a Sunday afternoon yesterday. Luckily was around Toh Guan area, and Soon Huat was still open.
Boss did not have my exact tyre size in stock (and cannot get the stock immediately from distributor as it was a Sunday), but he was generous enough to offer me a replacement one (used but with reasonable tread) for the next few days, while he orders the exact size from distributor the next day.
Thumbs up. Post Management Response
 
mambo29car
Neutral Newbie
1 reviews
4 points
0 forum posts Joined on 11-Dec-2016
Car Servicing  Posted on 09-Feb-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
After 8 years of car servicing at Kah Motor, I decided to go for 3rd party workshop. Read online reviews that Soon Huat offers good service at a reasonable price. As the shop is located near to my house, decided to give it a try.

Went there at 0830hrs on a Saturday after finding out in Sg carport their opening hours. Turned out they open at 0900hrs after calling the boss Kelvin. Luckily, they pulled up the shutter at 0845hrs so waited for 15 mins only.

Was served by Hong. Service was friendly and prompted and he shared quite a few insights on the mechanical aspects of car. He told me that the front brake pads needs to be replaced. As I requested for original Honda product and they don't usually stock it up, I have to wait a little longer for the product to be delivered from Bukit Batok. Left the workshop at 1100hrs.

Overall, I am pleased with the friendly and prompt service. And of course their price is reasonable for me. Definitely will be the place to go until my car is retired. Post Management Response
 
Kwloke
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 15-Mar-2009
Great Teamwork  Posted on 28-Nov-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Changed 4x tyres and despite having a great deal, was very impressed by the professionals on the speed of execution and teamwork. Post Management Response
 
VDub_Golf
Premium User VDub_Golf
Neutral Newbie
5 reviews
13 points
20 forum posts Joined on 08-Jan-2016
Excellent service at Soon Huat Tyres!  Posted on 07-Sep-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Went for Produo wheel rim protector at promotional rate and am very impressed with the service rendered by Way and Hong- Honest, Sincere, Client centric and focus on the job delivery within 45 mins! Boss Kelvin is prompt and sincere with all calls or SMS and gives a good price.
Will highly recommend to friends and colleagues for tyre and rim related services!
Keep up the outstanding service at Soon Hua Tyres! 👍👍👍👍👍 Post Management Response
 
Panglima
Neutral Newbie
2 reviews
2 points
0 forum posts Joined on 16-Mar-2013
SOLD AT $110 EACH  Posted on 31-Aug-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money3/5
  • Outlet Experience5/5
Today was making a second purchase but too bad it was sold at $110 each.
No problem.May be because I only bought 2 to replace the Nexen cp672 front tyres. Post Management Response
 
NL4691
Neutral Newbie
1 reviews
4 points
0 forum posts Joined on 27-Jun-2016
All Your Needs Tyre Shop  Posted on 27-Jun-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Good, fast & Value buy shop for all your Tyre needs!!!
Got 4 pcs of Nexen N5000+ for $80 ea, dom - 3715!
Comes with free rotation & N2 top up somemore!!
Very reasonable, if not the best pricing in town!!
No frill workshop, friendly boss & Team!! Post Management Response
 
Godprint
Premium User Godprint
Neutral Newbie
1 reviews
8 points
23 forum posts Joined on 01-Jan-2010
Great boss and team  Posted on 24-Apr-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience4/5
Already changed my car battery, my types and also recommended them to my friends with success...
Nice boss and team.
Do what they do best.
Reasonable price, great stuff.
Just your typical workshop, don't expect fanciful environment. Post Management Response
 
CherylWong
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 20-Mar-2016
Car battery  Posted on 20-Mar-2016
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Overall Rating: 
  • Technical Expertise1/5
  • Customer Service1/5
  • Value for money1/5
  • Outlet Experience1/5
Will never patronize this outlet again. Purchased car battery with warranty only to realize when battery is faulty, your warranty is 'pro-rated' never heard about pro-rated warranties. Would you want to replace your battery there again. OF COURSE NOT. BEWARE OF SUCH SHOPS.
Management Response by Soon Huat Tyres Pte Ltd

We had done a check on your car battery upon your arrival and the battery is in working condition. Based on the product warranty policy, we are unable to exchange the car battery for you. We can only do one to one exchange when the car battery is not in working condition.

We can understand your concern when there is a comment from another workshop that the battery may be faulty soon. We did offer a goodwill discount to you, a 10% discount when you decided to change the battery with us. Once again, seek your understanding on the product warranty policy.

 
Kippei
Premium User Kippei
3rd Gear
1 reviews
411 points
306 forum posts Joined on 27-Apr-2013
Yuasa Eco-R Battery  Posted on 07-Dec-2015
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
SMS the boss for a quote. Realise it is one of the cheapest in SG.
Went down because of my car DIN mounting, it unable to mount. However I insisted i want Eco-r. The technician figure out a way to mount the battery to comply with my request.

Good service and good price. Will go there to have my tyre change when due. Post Management Response
 
burns_kazuo
Premium User burns_kazuo
Neutral Newbie
5 reviews
19 points
9 forum posts Joined on 01-May-2014
Fast, professional and knowledgeable  Posted on 12-Oct-2015
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Got my full set of wheels (rims and tyres) changed at Soon Huat. Very knowledgeable and gave very good advice on what to change and ways to cut cost. Service is fast (avoid peak hours), excellent and attentive with good after-sales. Will definitely return and recommend them to friends. Post Management Response
 
keena
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 22-Sep-2015
Spraying & Tyre  Posted on 22-Sep-2015
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Thanks a lot to Kelvin for the great work and good price quoted.
He is helpful and reliable. Overall I settled my problem within my budget. Thanks to him. Post Management Response
 
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Merchant Logo Soon Huat Tyres Pte Ltd
5 stars - based on 60 reviews

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