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   Consumer Reviews of Fresh Cars Pte Ltd
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5.0
 
606 Consumer Reviews
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Technical Expertise
5.0 Customer Service
5.0
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Value for money
4.9 Outlet Experience
4.9

review user
Zhang Yunjie.
Highly recommend Fresh Cars if you need to rent a car!  Posted on 16-Mar-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Rented from Fresh Cars for several times, best car rental service among all the companies I've tried! Staff here are very friendly and reliable, able to answer my questions fast and professionally, so don't need to worry even if you are unfamiliar with car rental process, they will guide you through! Rates are reasonable and affordable as well. Overall, very satisfactory experience with them and will continue to rent cars here. Highly recommend Fresh Cars if you need to rent a car! - Zhang Yunjie
 

review user
Sarah Chu.
Had a great experience at Fresh Cars!  Posted on 18-Feb-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
Had a great experience at Fresh Cars! Was fortunate enough to win a complimentary rental over the CNY period worth $588. I was initially concerned and skeptical of such giveaways but this experience proved otherwise. No overly pushy salespeople trying to get you to extend the rental, no deposits required and no strings attached. The team was excellent in answering all my questions and the handover process was handled well. Highly recommended! - Sarah Chu
 

review user
CaptAmerica Tan.
Smooth and hassle-free process  Posted on 17-Feb-2021
  • Customer Service5.0
  • Value for money5.0
Excellent,reliable service with competitive and reasonable pricing!!!...rented a Toyota Wish from Fresh Cars served by Jielun for CNY from 10th-17th Feb...Smooth and hassle-free process from Day 1 to return of vehicle, travelled 480km in 7 days without a hiccup and having lots of in vehicle family bonding, probably the best CNY for a long time!!! A big thank you to Fresh Cars and Jielun for making all these possible!! - CaptAmerica Tan
 

review user
Anna Leong.
Fantastic service. Recommended.  Posted on 17-Feb-2021
  • Customer Service5.0
  • Value for money5.0
excellence services n reasonable price,thumbs up - Anna Leong
 

review user
Indra Hassan.
Horrible experience yet quick to response  Posted on 14-Feb-2021
  • Customer Service2.0
  • Value for money5.0
  • Outlet Experience2.0
Rented twice before and so far was ok. Cars were COE cars so was expected. 1st and 2nd time rented a wish and Axio and dealt with Jayden who was friendly and nice. The axio central locking was not working though but it's a COE car so can't really complain. 3rd time is a horrible experience though. Dealt with Jiawei this time and rented a vios for 2 days for my daughter's bday. 2nd day of rental I suddenly received a call from him asking me when I wanna return the car. I was surprised cause I rented the car for 2 days and should be returning it the next morning but Jiawei told me he called me previously and told me that he needs the car for CNY rental to someone else. I did not receive any call from him and the only time I spoke to him on the phone was when I called him to ask him about the IU unit which does not detect flash pay cash cards. He then sent me a photo of his call record saying that he did call me. All I saw in the screen shot was of my incoming call to his phone. After some to and fro WhatsApp chats. He said he could have remembered wrongly. No apology or even a paiseh. Just says "noted return tomorrow thanks." Implying that I agreed to return 16 hours before my actual return time and spoiling my day and all he says is noted thanks. Why would I pay full 2 days price for 30hours of usage. Be humble bro. When ure wrong just apologise. Well, cut things short, I will never deal with Jiawei again. After this experience, I doubt I will ever rent a car from them again, I won't mind paying a bit more from other rental companies.

Update: upon returning the car, a few of the customer relations staff spoke to me and were apologetic towards my experience. It was great to see great customer service back from fresh cars again! - Indra Hassan
 

review user
Zack Lin.
No hidden chargers  Posted on 13-Feb-2021
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Folks are friendly and not afraid to answer questions. It's a hassle free process for myself. Prices so far are transparent and no hidden charges. - Zack Lin
 

review user
Lenaanel Goh.
Fresh Cars's staffs are very friendly and helpful.  Posted on 10-Feb-2021
  • Customer Service5.0
  • Value for money5.0
Fresh Cars's staffs are very friendly and helpful. Most importantly they will try to accommodate to yr needs. I was served by Xinjie, she is very helpful on getting me the car i need to rent at reasonable price. Most happy is I won their CNY lucky draw! Thanks Fresh Cars !! Wishing all staffs a Happy Lunar New Year ! - Lenaanel Goh
 

review user
Lenaanel Goh.
Very Accommodating!  Posted on 10-Feb-2021
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Fresh Cars's staffs are very friendly and helpful. Most importantly they will try to accommodate to yr needs. I was served by Xinjie, she is very helpful on getting me the car i need to rent at reasonable price. Most happy is I won their CNY lucky draw! Thanks Fresh Cars !! Wishing all staffs a Happy Lunar New Year ! - Lenaanel Goh
 

review user
Wayne Huang.
Had pleasant experience with Fresh Cars!  Posted on 07-Feb-2021
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
The new vehicle gotten from this company is in tip top condition. Very pleased with the service given by the staff named Julian. A very satisfactory and pleasant experience through and through. - Wayne Huang
 

Impressive!  Posted on 07-Feb-2021
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Rented a car during the weekends from fresh cars. Rental was cheap and service was great! Xinjie was professional in answering my questions and friendly at the same time! Will gladly rent and look for Xinjie again :) - Tan Yong Tat
 

review user
Desmond Khoo.
Friendly and helpful boss & staff  Posted on 02-Feb-2021
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Wa. First time rent the car from Fresh Cars Pte Ltd. The Staff was very friendly and reliable. Price also affordable. Will rent again from them in future - Desmond Khoo
 

review user
have some pride in your cars. There's no harm in COE cars if they are well maintained and decent..
Can be improved  Posted on 20-Jan-2021
  • Customer Service3.0
  • Value for money5.0
  • Outlet Experience2.0
Only rented one car from Fresh Cars so far. Pricing was extremely affordable because the cars are COE cars. The car (Honda Fit) seemed ok on the outside, even though the mileage was very high (>250K km) However, the engine already showed signs of having trouble handling more than 80kmph on the expressways, as well as going up ramps The car was also filthy, like it had not been washed or maintained in between renters. The tyres were not OEM, and required more pressure, but this was not highlighted to me, until I did some trial and error at the petrol station to make the ride less bumpy. But the suspension was shot and the car was creaking even though the extra tyre pressure helped a little. The dash cam kept having issues, and I alerted the team, but I was told to just keep resetting the cam if there is a memory card issue. Suggestion to business - have some pride in your cars. There's no harm in COE cars if they are well maintained and decent. Renters want to drive with a peace of mind as well. If you are looking for cars on a budget, this place does give you what you need.

Edit: Added one star because the team reached out and explained they are improving on their SOPs - Gabriel Seet
 

Coming back here again!  Posted on 11-Jan-2021
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Great experience with Kim on renting a wish. Will consider renting again. - Viknesh Tamil Mani
 

review user
Rosli Slamat.
Trusted company  Posted on 11-Jan-2021
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Very reliable company with friendly staff. - Rosli Slamat
 

Totally impressed with their services!  Posted on 10-Jan-2021
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Good customer service, great value, highly recommended to book car with Kim. - Tan Chin Heng
 
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Merchant Logo Fresh Cars Pte Ltd
5 stars - based on 606 reviews

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