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   Consumer Reviews of MTR (Motoren Werkz)
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5.0
 
190 Consumer Reviews
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Technical Expertise
5.0 Customer Service
5.0
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Value for money
5.0 Outlet Experience
5.0

Impavidus
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 03-Nov-2020
One Stop Shop with Peace of Mind  Posted on 02-Nov-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I have followed the good folks at MTR for a very long time and through the years they have never disappointed.

The proof is in the pudding as they say. Aside from sending them their specialty marques like VW, BMW and BMW M, I have also sent over my oddball car choices like Nissan, Peugeot, Lexus and Porsche and they have never once skipped a beat or dropped the ball. I say this with high praise because some shops are unwilling to learn or take on unfamiliar jobs but MTR has always taken everything in their stride and delivered.

From simple servicing to full project builds, they have done everything for me with quality, care and efficiency. Truly a one stop shop where you can have peace of mind.

If you are looking for the cheapest workshop, this is not the place. But would you choose the cheapest doctor or surgeon if it came to your own health matters? I wouldn't.
 

joonchoo
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 31-Jul-2017
Experienced, competent and friendly staff  Posted on 02-Nov-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
MTR is my go to workshop. Competent, careful mechanics, and Knowledgeable staff. Been going to Wilson and team since 2012 after being introduced through my driving instructor. No rush jobs, The way they treat customer cars is second to none. Their products Knowledge, customer service, experience will blow you away! Bolting on parts is one thing, making everything work together i trust only Wilson and team!
 

Emile
Neutral Newbie
1 reviews
0 points
2 forum posts Joined on 31-Oct-2005
Highly Trusted Workshop  Posted on 02-Nov-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Have been sending my car as well as family menbers vehicle to MTR ever since they started.
Honest people that will not rip you off. And not pushy.
Very good knowledge and skills on car issues and how to exactly how to fix them.
Whether is it servicing, repairs to high performance upgrades, MTR is the place to go for the best advise and workmanship.
 

Excezz
Neutral Newbie
1 reviews
0 points
2 forum posts Joined on 06-Mar-2005
The workshop you can trust!  Posted on 02-Nov-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Bought aftermarket parts from them. I asked a lot of questions but Wilson was patient enough to answer all my queries before and after the install.

They don't give you any bull, if they can't do, they will tell you outright.

After sales was fantastic. As a returning customer, they take good care of my car. Highly recommended workshop for all your VAG needs! Two Thumbs Up!
 

review user
Zhi Xiang, Owner of Audi Q7, verified customer
Workmanship is commendable  Posted on 02-Nov-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Workmanship is commendable and value for money. The staffs were fast and efficient in their work. Well done!! I will highly recommend them. - Zhi Xiang, Owner of Audi Q7 SLX63--K
 

review user
Kenneth Tan, Owner of Seat Ateca, verified customer
Definitely recommend their services!  Posted on 02-Nov-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
"Always left MTR feeling that I have placed the car in good hands. Vincent and the MTR team is highly competent and and very attentive in what they do, from diagnosis and repairs to servicing and performance tuning. Being a first-time owner of a VAG platform car, the team was honest and patient in response to my queries on vehicle maintenance and performance. They are not pushy and will leave you with all the information necessary to make an informed decision on whether is it a minor repair or aftermarket upgrade. Will definitely recommend their services!" - Kenneth Tan, Owner of Seat Ateca SKQ98--Y
 

review user
Shee Yuan Ze, Owner of Volkswagen Golf SLB30U, verified customer
Friendly and patience  Posted on 02-Nov-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
After my first visit to MTR for my servicing, i know that they are the only experts that i will go to for servicing and performance upgrades. Always so friendly and patience to answer all my queries and giving me the confidence in them with their vast knowledge and detailed and quality workmanship. Always leaving the workshop with a smile. - Shee Yuan Ze, Owner of Volkswagen Golf SLB30-U
 

review user
HM Chan, Owner of Mini Clubman JCW, verified customer
Not pushy. Highly recommended.  Posted on 02-Nov-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I was a noob with a MK7.5 GTI. Vincent and team took their time to explain modifications and improvements. Not pushy and trying to hard sell stuff. What I like was, they actually took their time to get to know and understand the clients and their driving profiles/preferences. They are a technical bunch. Highly recommended. - HM Chan, Owner of Mini Clubman JCW SMT7--D
 

review user
Kenneth, Owner of Volkswagen Golf, verified customer
Never disappoint with their service  Posted on 02-Nov-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
With the service attitude of delivering #onlythebest to their customers, MTR walks the talk by testing every new product before it is being launched and offered to their customers. A very proficent workshop specialising in the service, maintenance and repair for the VAG group of cars. Vincent and his team never fails to go the extra mile to provided the right diagnosis and advise for all my technical questions and doubts with regards to my various build/set up queries. Having being a customer with MTR for the past 3 years, for sure, no workshop is perfect and they do make mistakes on and off. What is worth recognising and impressive is, the "never disappoint" attitude and service rendered by the team, ensuring that everytime my car left the workshop, it is guaranteed to bring a smile to my face whenever I take over the wheels. Should there be any issues occurred, MTR never fails to take the intiative to rectify it, giving me a fuss free experience. 3 years and counting, may the boost be with us.! :) #onlythedriven - Kenneth, Owner of Volkswagen Golf SMD60--U
 

review user
Anan Ganesh, Owner of Volkswagen Golf, verified customer
Unrivalled technical expertise, excellent product knowledge  Posted on 31-Oct-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
"I've been a regular customer at MTR since they started out. Unrivalled technical expertise, excellent product knowledge and never too pushy with selling their more expensive products. They are very conscious of their customers' needs and wants, and are ready to lend a helping hand when I've had an issue with my cars. On top of that, they have created an automotive enthusiast culture amongst their customer base, especially with their regular track days and community events. Apart from experts at servicing, maintaining, tuning, repairing and even aesthetically modifying your bread and butter continental car brands, they are capable of dealing with anything, from Toyotas to Lambos and everything in between. Far from just a regular workshop, MTR has repeatedly gone above and beyond when it comes to automotive support for my rides. Always happy to recommend them!" - Anan Ganesh, Owner of Volkswagen Golf SFS57--D
 

review user
Vijay Ganesh, Owner of Audi RS3, verified customer
Recommended  Posted on 31-Oct-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
"I have known the folks from MTR for 10 years now, some even before MTR started. Their combined knowledge is one of the reasons why I stayed in the VAG group of cars and am now on my 7th VAG car. Their service has always been consistent and constantly exceeded my expectations. They do it all (Maintenance,Repair,Performance upgrades,Track day prep, Pre purchase inspection). Their deep knowledge and expertise of VAG cars can be seen when they troubleshoot rather complex issues. However, their knowledge goes beyond VAG cars and they can handle anything from a Honda to a Ferrari. The mechanics always have a smile on their face and welcome me in. They genuinely have a passion for cars and their work. They also go out of their way to ensure the job is done right. This unique formula is why i return to MTR and will recommend them without hesitation." - Vijay Ganesh, Owner of Audi RS3 SKK1--S
 

review user
Bryan Soo, reviewed on Facebook
MTR always goes the extra mile  Posted on 28-Oct-2020
  • Technical Expertise5.0
  • Customer Service5.0
Have been going to MTR since my pre-purchase checks to doing up all my wear and tear repairs with them. Julian and Jonathan are amazing guys with great amount of knowledge and patience. They guided me through despite the huge lists of questions i constantly had. This gave me the confidence to decide to tune my baby with them as well. Went for a stage 2 Revo tune and have absolutely no regrets. Car is ridiculously fast and responsive now, and I have confidence of the after-tuning support from Julian, in the case when I have any other questions too. MTR always goes the extra mile, definitely recommended! - Bryan Soo
 

review user
Kelvin Tay, reviewed on Facebook
Drive has been 'spirited' since.  Posted on 11-Oct-2020
  • Technical Expertise5.0
  • Customer Service5.0
Julian has always been very approachable and patient when I have questions on my VAG car. I finally decided to do my first tune with MTR and the drive has been 'spirited' since. Not to mention that, Wilson, See Toh and Ken complete the great team where they can diagnose car issues very accurately. I am looking forward to my next servicing with them and thank you for your support thus far! - Kelvin Tay
 

review user
Shawn Koh, reviewed on Facebook
Swift response from Julian  Posted on 07-Sep-2020
  • Technical Expertise5.0
  • Customer Service5.0
Swift response from Julian with regards to replacing my car's flat battery. Battery was replaced at the next available time slot despite the tight schedule for the day. Thank you for the excellent service rendered. - Shawn Koh
 

review user
Kent Chua, reviewed on Facebook
Do visit them for many other toys  Posted on 03-Sep-2020
  • Technical Expertise5.0
  • Customer Service5.0
Contacted Julian with regards to getting my mk7 Golf 1.4 Revo stage 1 tuned. Booked for first thing next morning and all it took was 20mins for the tune to be flashed via OBD. Ride definitely feels more responsive and punchier. Do visit them for many other toys available for your ride! Thanks, Julian! - Kent Chua
 
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Merchant Logo MTR (Motoren Werkz)
5 stars - based on 190 reviews

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