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   Consumer Reviews of AKA Car Rental
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5.0
 
730 Consumer Reviews
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Technical Expertise
5.0 Customer Service
5.0
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Value for money
5.0 Outlet Experience
5.0

PatriciaJJ
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 30-Mar-2019
Highly Recommended!  Posted on 29-Mar-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Fantastic experience! They were able to handle all my queries promptly and patiently explained the entire rental process. Without any hassle i rented a sedan car with them, vehicle cleanliness is tip-top and there were neither any hiccups nor breakdown which makes me a happy and satisfied customer. AKA Car Rental will definitely be my regular car rental firm from now on. Keep up the good work guys!
 

Ananthaa
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 30-Mar-2019
AkA car rental  Posted on 29-Mar-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Service was good..Car was in gd condition.Customer service was excellent.I have been taking vehicles from AKA since 2017.
Smooth service. Cars can be booked easily..Everything is very convenient.
 

YvonneTay_157079
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 30-Mar-2019
Fabulous Service! RECOMMENDED!  Posted on 29-Mar-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
The staff attend to me patiently and even explain to me clearly. I've tried different type of car and all are all well mantain. Highly recommended! I would definitely recommend to my friends and family.
 

RyanSng
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 23-Mar-2019
Excellent car rental experience!  Posted on 22-Mar-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Been renting car from them for about 2 years, they have never fail to deliver tip top service.

First of all, all of their staffs are extremely friendly and helpful. Especially Ryan from Commonwealth branch. He provide me with the best service ever by going through every function of the car and most importantly keeping the car really clean. Also, whenever there's any inquiry, he will respond as soon as he could.

Secondly, their car are really well maintained and looks really awesome. They change the look of their cars from time to time to give it a fresh look too!

Therefore, this car rental is really worth a try.
 

dennislim87
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 31-Jul-2018
Good Service n Clean Car  Posted on 30-Jul-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
My wife rented a honda jazz from aka car rental and we are very happy with the car and service. Clean car and saw cockroach repellent in the car to prevent pest. Good maintenance for car cleanliness. Kenny go through the car with my wife and teaches her how to start and getting used to the car. I like the service from aka car rental. Value for money for the service provided to my wife. Thk AKA Car Rental.
 

abdulkamal
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 18-Jul-2018
Best Car Rental!!!  Posted on 17-Jul-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Get to know aka car rental from my friends who always rent from them. Tip top service from aka car rental. I like how they clean and vacuum all the cars before they hand over to me and my friends. Tried other place when they are fully booked gonna say i will still go back to aka car rental because other rental company don't give me clean and comfy car like aka do. Not the cheapest you can ever find but service and comfortably is what you pay for !!!! Best !!!! (pict sent by fyn from aka car rental before i rent)

1 Review Photo(s)

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NicholasLimDuanWen
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 18-Jul-2018
Best Car Rental  Posted on 17-Jul-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Been renting many cars from Aka Car Rental ever since my friend recommend me this company. Collection and returning of vehicles is always very smooth and fast. Most importantly the cars are always clean and in tip top condition to drive and no troubles at all. Highly recommended 100 % ! If you plan to rent a car you can consider AKA CAR RENTAL !
 

ValentChia
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 15-Jul-2018
Good ride but not up to expectation.  Posted on 15-Jul-2018
  • Technical Expertise4.0
  • Customer Service3.0
  • Value for money3.0
  • Outlet Experience4.0
I just recently rented a car from them as I wanted to experience driving on the main road. I just got my car licence last month so I wanted to rent a car to just drive around.

Initially I rented a hyundai avante but when I arrived, it wasn't here yet. So they gave me a free upgrade to a higher car, which I would like thank them for their service for that.

But during checking of car that time, the staff just did a casual checking on the car. He did not check it very promptly on the outside and because of that when I returned the car, I was made to pay for the whole damage which was already there. I did not took picture of it as I thought that he had already made the markings that it was already there, therefore I have to pay for my own mistake. The damage wasn't very visible and you have to touch it to know that there's a damage there.

The interior of car was good but it was not very clean like they advertise it. On first look it look like a very clean car. But while driving, we spotted few ants and small baby roaches around. This has disappointed me in their cleanliness of the car. The exterior of the car is not as clean as well as it has very visible watermarks on it.

The fog light of the car was not working as well. The small mirror above the driver seat was also cracked as well.

I'm not very satisfied with the way they gave me the explanation on the damages part. The car has lots of other small damages which wasn't fixed. I can understand that the paint can be hard to cover as the whole frame would need to be repaint, but small dents and some of the small damages was suppose to be fixable but it was not fixed. I asked if they did ask the previous owners to pay for it, they said yes but when asked why is it not fixed, they replied the same thing again.

All in all, the car was great and I appreciate that they gave me a free upgrade due to lateness of car arrival. But the damages part and customer service they provide are below what I expected. I can't sense the professionalism in them and I hope they can improve on it.
Management Response by AKA Car Rental
17-Jul-2018

Hi Valent Chia, apologies that you were not satisfied with our services.

We would like to clarify that my staff did went through damages on the car with you and got you to countersign that you know all the damages have been marked. You have taken all photos of every damage spotted too, even small chips before you drove the car off. The damage you have made was very visible and furthermore covered with temporary black marker, that explains why my staff have to touch to know there's a damage there. The difference in the paint is too huge to miss it. To be fair, my staff actually did showed you previous customer's record damages to give you a better understanding before proceeding to repair cost.

We ensure you all our cars are vacuumed before renting it out. Advices were given to all to not eat inside the car, but we're unable to force or stop them. Wear and tear are not predictable, but we do regular servicing and maintenance before the next customer rents.

Due to overwhelming response for this particular model, minor dents and scratches were not repaired. Minor chips occur almost everytime on the road as small stones and pebbles will hit the car as you're driving. However we do seek your understanding as all our cars are for rent, not everyone looks after our cars as their own. Thank you for your honest feedback, we will improve.

 

review user
Aryn Chua.
Excellent service  Posted on 24-Jun-2018
  • Customer Service5.0
Excellent service - Aryn Chua
 

picaleo
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 15-May-2018
Awesome Service  Posted on 15-May-2018
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money3.0
  • Outlet Experience5.0
Perfect rental place for probation drivers. After passing my TP test, I did some research on rental companies before renting my first car. I saw quite a few rental companies - some are quite cheap but don't rent out to P-plate drivers; Some rent to P-plates but requires deposit and/or income proofs or additional surcharge; Some are very far from city. And I found AKA, they charge a bit more but reviews say they welcome P-plates, and located near Commonweath station. I'm happy that I made the right choice. Yes, they indeed attend every customer professionally. Check-in/out was smooth and staffs were friendly and explained everything I should know. Cars are clean and well maintained. Definitely coming back again. Keep up the good service! (Just be careful when you're going up/down the spiral ramp of the carpark. Mini-heart attack for the newbies haha!)
 

dennisleecrew
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 08-May-2018
Perfect Car Rental Svc!  Posted on 07-May-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Rented a honda vezel at tip top condition and good customer service! Fuss free during collection of car. AKA Car Rental even put a umbrella for us incase it rain. Best customer service! Definitely renting from them again
 

Xuan_97
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 30-Sep-2017
They accept P-plates and no deposit require!  Posted on 30-Sep-2017
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Have been renting from them ever since me and my friend was a P plate. It was a wonderful experience. Thanks Rachel for always making extra mile to help me get my bookings! The whole period of renting was always hassle free. Cars are well maintained and clean all the time. Collection of car is super quick as they always preprepared our contract terms upon collection. I highly recommend new driver or p plates to rent from them!
 

benedictong1992
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 08-Sep-2017
Car Rental that accepts P-Plate. Fast and easy!  Posted on 07-Sep-2017
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Reserved a car from AKA Car Rental and it was fuss free! Contacted the sales team and was asked to transfer a partial payment to reserve the car and the car will be book! Upon collection the staff there will go through the contract and highlight all the important points (which not many rental companies do), paper work process was fast. Rented a Honda Jazz for the weekend package and it was smooth. Returning of car was easy and fuss free. Car is clean, service is good! Will recommend AKA Car Rental to my friends who need a car!
 

Ronnietankl
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 20-Feb-2016
Aka car rental review  Posted on 21-Feb-2016
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Rented a Mazda 3 for 6 months, the car was very well maintain.
AKA after sales service is excellent. The car battery went flat on a Sunday afternoon, after calling them, the battery was replace within 2 hours.

Overall it was a awesome experience working with AKA.
Thank you !!
 

aprilatoon
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 19-Dec-2015
Aka car rental review  Posted on 18-Dec-2015
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I rent alot of cars from this company and this the best car rental i ever met. The cars are very sporty, well maintained and is super clean. Whenever i find the car has something faulty, they will solve the problem ASAP after being told. Their staff is super friendly and kind and doesn't give attitude when i want a change of car.
 
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5 stars - based on 730 reviews

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