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   Consumer Reviews of CL Leasing Pte Ltd
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4.9
 
516 Consumer Reviews
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Technical Expertise
4.9 Customer Service
4.9
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Value for money
4.8 Outlet Experience
4.9

review user
Melvin, Rented Nissan Qashqai.
Experience is consistently positive  Posted on 18-Aug-2025
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
Been with CL for the 3rd year for long term leasing, experience is consistently positive as Yao Xiang who is my liaison is always there whenever there’s any issues with the vehicle (there’s not much about once if not twice a year max), Yao Xiang ensures all observation that may be a concern about the vehicle is being looked in swiftly and professionally, thanks CL and Yao Xiang for giving me a peace of mind when I lease long term, keep up the great work, thanks! - Melvin, Rented Nissan Qashqai
 

review user
Keat, Rented Nissan NV200 GBL46A.
Attentive customer service  Posted on 15-Aug-2025
  • Technical Expertise4.0
  • Customer Service4.0
  • Value for money4.0
  • Outlet Experience4.0
was very happy and satisfied leasing a vehicle through CL Leasing, and I have to say that the experience I have with this company did exceeded all my expectations. From the first day I was leasing to now, the team and friendly staff demonstrated professionalism, efficiency, and a genuine commitment to customer satisfaction. What really stood out, however, was the personal attention I received from Mr Roger, one of their sales people, who is a very experienced and friendliness made the entire process smooth and enjoyable. He will ask what I need and try to meet my expectations and tries his best to help with all my inquiries. CL Leasing offers a lot  of vehicles to suit every lifestyle and need. Each vehicle is well  maintained, ensuring not only a stylish ride but also peace of mind knowing that the car is reliable and safe to drive. The standard and a well maintained of their cars demonstrates the company’s dedication to quality and customer need. The leasing process itself was straightforward and very open. Mr Roger took the time to walk me through all the available options, explaining lease terms, mileage allowances, and payment plans in clear, simple form and easy to understand. And also will check if there is anything or feedback that requires the company's attention. Like how the vehicle and how it is conditioned after a few weeks of driving it. He also answered every question patiently, making sure I felt fully informed before I making any decisions. I have found Mr Roger is very professional and he is very knowledgeable and patient, and genuine care for his customers and will ensure that I make the correct choice  as a first timer leasing like myself and he deserves a shout-out for making the experience leasing with CL leasing so positive. But mostly all the staff there were friendly and although they are busy they will say hi or so far how our car okie or not, but for me I am driving is a van. One of the aspects I appreciate most about CL Leasing is their flexibility and understanding. They offer custom lease terms that can accommodate long-term needs, short term I'm not sure but I believe it is the same also and as well as tailored mileage limits and payment plans. Especially a contract base worker like myself. The flexibility makes it easy for me to lease a vehicle without the stress of a long-term financial commitment. The combination of competitive pricing and adaptable options means that CL Leasing truly caters to a wide range of customers. Even after signing the lease, CL Leasing’s service continues. Their support team is readily available for routine maintenance, servicing, or any unexpected issues that may arise. I Know that help is always available that provides a significant sense of security and lesser stress in case of emergency. And the company’s reputation is reliable and customer care. Beyond the professionalism and flexibility, what makes CL Leasing exceptional is their focus on building lasting relationships with their clients. They take the time to understand each customer’s individual needs and provide solutions that are practical, affordable, and tailored. This customer-first approach creates trust and loyalty, which is increasingly rare in today’s market. In conclusion, my experience with CL Leasing has been outstanding. The combination of a quality vehicle fleet, flexible lease options, and attentive customer service will make them a top in the leasing industry. A special thanks to Mr Roger for his exceptional support, knowledge, and friendly guidance throughout the process. And for all the staff that I encounter thank you so much for the guide and friendly small talk. For anyone considering leasing a car, I wholeheartedly recommend CL Leasing. They deliver not just vehicles, but a truly reliable and customer-focused experience that makes driving stress-free and enjoyable. - Keat, Rented Nissan NV200

1 Review Photo(s)

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review user
Keat, Rented Toyota Corolla Altis.
Their service is truly exceptional  Posted on 14-Aug-2025
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I have been using CL Leasing for my car leasing needs for several years now, and I can confidently say that their service is truly exceptional. From the initial consultation to the delivery of my vehicle and beyond, every interaction has been marked by professionalism, efficiency, and a genuine focus on customer satisfaction. What sets CL Leasing apart from other car leasing companies is not just their impressive range of vehicles, but also the personalized and attentive service they provide to each customer. One of the most striking aspects of CL Leasing is the quality and diversity of their vehicle selection. Whether you are looking for a compact car for city driving, a spacious SUV for family trips, or a high-performance luxury vehicle, CL Leasing has options to cater to virtually every taste and budget. Each car is maintained to the highest standards, giving customers the confidence that they are leasing a safe, reliable, and pristine vehicle. This level of care and attention to detail ensures that the driving experience is always enjoyable and stress-free, making CL Leasing stand out in a competitive industry. The leasing process itself is incredibly smooth and transparent, and I have to give a special shout-out to Roger, one of their outstanding sales representatives. From the very first consultation, Roger went above and beyond to guide me through the leasing process. He took the time to explain every detail of the lease agreement, payment plans, and insurance options in a way that was easy to understand. Unlike many other companies that can make leasing feel overwhelming or intimidating, Roger made the experience approachable, stress-free, and even enjoyable. His patience, professionalism, and genuine dedication to helping me find the perfect vehicle made a huge difference, and I can honestly say that he is one of the main reasons I continue to lease through CL Leasing. Another key strength of CL Leasing is the flexibility of their lease agreements. They understand that life can be unpredictable, and that customers have varying needs and schedules. With options for short-term and long-term leases, customizable mileage allowances, and tailored payment plans, CL Leasing ensures that their services are adaptable to every situation. This flexibility allows customers to enjoy high-quality vehicles without the financial strain or commitment that comes with purchasing a car outright. It’s evident that CL Leasing’s mission is to make driving premium, reliable vehicles accessible to everyone, regardless of lifestyle or budget. Customer service at CL Leasing continues long after the lease agreement is signed. Their support team is always available to address any questions, concerns, or issues that arise during the lease period. Whether it’s routine maintenance, servicing, or unexpected repairs, CL Leasing handles every situation efficiently, minimizing any disruption to the customer. Knowing that such reliable support is available at all times provides tremendous peace of mind, and it’s a testament to the company’s commitment to excellence. What also makes CL Leasing exceptional is their dedication to building lasting relationships with their clients. They don’t treat customers as one-time transactions; instead, they take the time to understand individual needs and provide personalized solutions. This customer-centric approach creates a sense of trust and loyalty that is rare in the automotive industry. In addition to their professionalism, vehicle quality, and customer service, CL Leasing offers competitive pricing and transparent agreements. There are no hidden fees or confusing clauses, which makes the entire leasing experience straightforward and reliable. Every aspect of the service reflects the company’s high standards and integrity. Overall, my experience with CL Leasing has been nothing short of outstanding. Their combination of professionalism, flexibility, quality, and exceptional customer service is unmatched. A huge shout-out to Roger, whose guidance, knowledge, and friendly approach made the leasing process smooth, enjoyable, and entirely stress-free. For anyone considering leasing a vehicle, I would recommend CL Leasing without hesitation. Their commitment to customer satisfaction is evident in every detail, making them a trusted and reliable partner for all your car leasing needs. With CL Leasing, you’re not just leasing a car—you’re gaining a dependable, customer-focused partner dedicated to making your driving experience as smooth and enjoyable as possible. - Keat, Rented Toyota Corolla Altis
 

review user
Vanessa, Rented Kia Cerato K3.
Top-notch after-sales support.  Posted on 14-Aug-2025
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I’ve had an excellent experience with CL Leasing Pte Ltd and highly recommend them for anyone looking for a reliable car leasing company. With 24/7 customer service, they respond promptly no matter the time of day, and any questions or issues are handled quickly. ]Special mention to Yao Xiang, who has been professional, knowledgeable, and incredibly responsive from day one. He took the time to explain all the leasing options clearly and has continued to provide top-notch after-sales support. Repairs and maintenance are always arranged on time and carried out efficiently, with no disruption to my schedule. All arrangements are made to customers' convenience. - Vanessa, Rented Kia Cerato K3
 

bernicetsc
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 08-Aug-2025
Irresponsible Conduct and add-on charge after contract  Posted on 08-Aug-2025
  • Technical Expertise1.0
  • Customer Service1.0
  • Value for money1.0
  • Outlet Experience1.0
It started as a relatively positive experience with the salesperson, Roger. However, over time, the company's operations revealed an unacceptable pattern of disorganization and disregard for customer obligations.

Throughout the rental, I was repeatedly asked to return the vehicle for servicing — often without the courtesy of refueling it afterward. While that alone was a minor inconvenience, the real issues began in May.

Out of nowhere, I was told that additional charges would apply for driving the car into Malaysia — despite our original agreement explicitly including Malaysia usage as part of the deal. When questioned, the response was that while the agreement still "Allowed" Driving in, the new VEP policy meant extra fees now applied. Frankly, it is absurd and unethical to change the terms of a contract midway through without proper renegotiation or consent. After extended discussions, we mutually agreed to terminate the contract.

I walked away without bad blood, though I must say the cost was excessive — nearly $1,800 per month for a 9-year-old vehicle, and additional fees of $35 per day to Johor and $80 per day to Kuala Lumpur.

What crossed the line entirely was what happened afterward. Two weeks ago, I received a final warning letter from LTA regarding an unpaid toll fine. Upon checking, I realized that when the company took back the vehicle, they had removed the cash card from the IU — causing a toll violation. No one informed me of this until the final warning arrived. Only then was the fine forwarded to me.

When I contacted Roger — the same salesperson I initially dealt with — to seek clarification, he chose to ignore me completely.

This level of irresponsibility and avoidance is unacceptable. Whether due to negligence or a complete lack of accountability, this behavior reflects very poorly on the company. Customers should not be penalized for oversights caused by the service provider.
 

d3nils0n
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 01-Aug-2024
Awesome car service  Posted on 11-Apr-2025
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I just leased a Honda Vezel from CL Leasing today and received efficient and great service from staff Wei Jun (Roger). He explained all the details of the insurance excess and any details on the car before I started the lease term. Car was in good condition and they even washed the car for me before driving it off. Roger's message replies were fast and concise too. Recommended company for peace of mind and smooth processing. Well done!
 

review user
Shahlan, Rented Honda Vezel.
Experience was pleasant and smooth  Posted on 01-Apr-2025
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
The whole experience from start to end was pleasant and smooth. The car is in very good condition. Will definitely rent from them again - Shahlan, Rented Honda Vezel

1 Review Photo(s)

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review user
Mr Tan, Rented Mazda 3.
The process was smooth and professional  Posted on 13-Sep-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
The process was smooth and professional, with easy car availability and thorough vehicle inspection before departure. They are P-plate friendly, and their prices are very competitive compared to others. Their responses to questions are quick and they go the extra mile for their customers. I highly recommend them to anyone looking to rent or lease a vehicle. The cars are well-maintained and well-cared-for. - Mr Tan, Rented Mazda 3
 

review user
Shawn Kong, Rented Toyota Altis.
A huge thank you to Roger and his team  Posted on 10-Sep-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
A huge thank you to Roger and his team for being very attentive to details for their customer's wants and needs. They maintained a 12-year old Toyota Corolla 10th Gen very well until it can rival a continental car in aesthetics and power. And once again due to this hard work and effort, my participation in my friend's weddings with this car was a huge success. Hope you can maintain the same standard all the way - Shawn Kong, Rented Toyota Altis
 

review user
Vincent, Rented Mazda 3.
CL Leasing s the best rental company ever.  Posted on 07-Sep-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
CL Leasing s the best rental company ever. Their service is the best among all rental company! i want special thanks to yaoxiang he helped a lot especially when i needed help during my rental experience!! very nice and polite! Top notch service !! Their car are super affordable and easy to access! Do support them and you won't regret your experience with CL Leasing! - Vincent, Rented Mazda 3
 

review user
without question the most dedicated salesperson I have crossed paths with. He has exceeded my expectations with his prompt replies, sound advice, and dedicated solutioning. This weekend, our aircon compressor spoiled. Yao Xiang came to my place with a relief car on Sunday night, and by Monday night, had returned with the car fixed..
Satisfied customer  Posted on 02-Sep-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
From the start of our journey to find a family car, Yao Xiang has been - without question - the most dedicated salesperson I have crossed paths with. He has exceeded my expectations with his prompt replies, sound advice, and dedicated solutioning. This weekend, our air-con compressor spoiled. Yao Xiang came to my place with a relief car on Sunday night, and by Monday night, had returned with the car fixed. His service provided reassurance and sets a very high bar for other customer-facing professionals to benchmark against. We are glad to recommend him, and CL Leasing to anyone looking for solutions to car access. - Paul Yuen, Rented Mazda 3
 

review user
Raviinder Singh, Rented Mazda 3.
Very pleased with its performance  Posted on 02-Sep-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I have been driving a Mazda 3 for over a year now and have been very pleased with its performance and the excellent servicing I have received. I am happy to recommend this car to anyone looking for a reliable and enjoyable driving experience. - Raviinder Singh, Rented Mazda 3

1 Review Photo(s)

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review user
Zhilin, Rented Honda Vezel.
Top-notch sales expertise  Posted on 02-Sep-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I highly recommend Yao Xiang to anyone in need of top-notch sales expertise! Beyond his impressive responsiveness to my questions and concerns, what really sets Yao Xiang apart is his genuine service with heart. I feel well taken care of and that he truly tries his very best in my leasing experience as smooth and stress-free as possible. I also appreciate how the seamlessly the entire team at CL Leasing works together. From sales to operations to finance, every department contributed to making the process efficient and stress-free. Their collaborative approach significantly improved the overall experience. Thank you CL Leasing and Yao Xiang for the top-tier service and a fantastic customer experience. They set a new standard in the industry! - Zhilin, Rented Honda Vezel
 

review user
Troy Chiang, Rented Honda Vezel.
Paperwork fast easy and customer service is friendly and helpful  Posted on 23-Jul-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Leased their Hondo vezel for 2 weeks, this car is in tip top condition no issues for the whole period. Paperwork fast easy and customer service is friendly and helpful. Highly recommend - Troy Chiang, Rented Honda Vezel

1 Review Photo(s)

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huynh
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 16-Jul-2024
Exceptional Service from Yao Xiang at CL Leasing - A Loyal Customer's Review  Posted on 16-Jul-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I've had the pleasure of renting a car from CL Leasing for over a year now (Mazda 3, SMZ 2950D), and I must say that their service has been top-notch! But what truly sets them apart is the exceptional support from their staff, particularly Yao Xiang.

When I unfortunately got into a small accident, Yao Xiang went above and beyond to assist me. His professionalism, empathy, and prompt assistance made a stressful situation much more manageable. His dedication to ensuring I received the help I needed was truly impressive.

I've been a satisfied customer for over a year, and this experience has only strengthened my loyalty to CL Leasing. If you're looking for a reliable car rental company with outstanding customer service, look no further than CL Leasing, and ask for Yao Xiang!
 
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