My wife leased a Nissan Qashqai (SLZ466K) from KINTO Singapore in September 2023 under a 24-month contract at $1,800/month. At handover, everything seemed fine. Their staff even encouraged her to test drive the car within their compound. However, once she took it onto the expressway, the brakes felt dangerously stiff and unresponsive. She almost got into multiple accidents because the car required excessive force to slow down.

When she gave feedback the next day, she was told, "Maybe you're not strong enough." Despite several follow-ups, KINTO insisted the brakes had "No issue." For safety reasons, she requested a vehicle change, but this was ignored and she nearly got into more accidents while driving the same car.

Soon after, the car was remotely immobilised due to their internal Giro error, even though payments were on time. My wife was stranded in a carpark for hours, unable to start the car or contact anyone from KINTO. She repeatedly called and texted their representative but received no help, missing multiple client appointments as the car remained immobilised for three days.

A few months later, she was involved in a hit-and-run incident, but KINTO only took the car back two months later for inspection.

To make matters worse, when I requested the insurance and repair documents, KINTO sent me another customer's IC and vehicle details, a clear PDPA breach. We have since filed a complaint with CASE Singapore, and the matter is still under review.

Despite all this, KINTO continues to withhold our $1,800 security deposit and has tried to charge us additional amounts for repairs and "Half-month lease" Extensions that were never agreed upon. Their communication has been inconsistent, their explanations unclear, and their service far below what you would expect from a company under the Toyota name.

This experience has been exhausting and deeply disappointing. Leasing under Toyota's brand should mean reliability and transparency. Instead, we've faced unsafe equipment, unresponsive service, and a breach of personal data. I'm sharing this so potential customers understand what can happen when problems arise and how difficult it has been to get accountability from KINTO Singapore.

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Mr Josef was an excellent sales person,manage to discuss with me professionally...great guy. - Faizal Bin Abdul Rahman, Rented Toyota Corolla Altis

Kick started my inquiry on 17/7/2023 and got a speedy response with 1 hour on the same day. Types of vehicles available, price, deposit and access image were shared together with the various possible locations to pick up your vehicle however I opted their delivery/pick up service for $10/way for convenience and love this additional service.

Once I had confirmed the type of vehicle I wanted, the rest was smooth as ice. Submitted my IC & Driving License for contract preparation, received the document next day, read and review and e-sign via Adobe Signed done very EASY and returned. Next follows paying the deposit via PayNow (QR) and it was done.

Rented Toyota Sienta from 22/7/2023 to 24/7/2023. Car was approximately 2-3 years old, very well maintained, cleaned, not damage and no bad smell from regularly used car-sharing platform cars. Car was delivered promptly as promise between 10am to 10.30am. Walk around the car together, marking scratches, dents, cracks, (if any) but greatly there was none major except use & Wear mild scratches (not visible) to be honest but thankful the person in charge was honest and applaud her for her integrity. Paid the balance payment via PayNow, got the keys and we enjoyed a 2-day drive of this car with 2 adults and 5 kids.

Returning was just as ease, person in charge contact me that she will be arriving at 11.30am, arrived on time. Returned the key, walk through one more time to check the car for damages (Thankfully there was none). Sign the returned Delivery Order (DO) and all was done under 15 mins.

Sorry for the long post, since this was my first and will not be going to be my last, thought I share in more details so that if ever anyone is seeking for a short-term car renting platform, do consider them. Though they may not have an app yet like some other car-sharing-platform but trust their speed, professionalism and knowledge was not at all compromised in anyway.

Lastly, I want to extend my heartiest Thank You to "FILA" (paiseh did not get her full name) for responding to all my queries, chats, logs and selecting a beautiful car for me and my family. Your personality and splendid services really make a difference to how we are engaged and supported. A very big Thank you once again and Isabella says "Hi". Cheers to Fila and Kinto Share Team! (Jiayou)

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Had a good time renting from KINTO Singapore for my first 3 days of Hari Raya and will look forward to rent from them again ! The transaction was very smooth and the customer service was excellent! Special thanks to Cai Ying for making things happen ! - Rizqmi Maclaine

Had a good time renting from KINTO Singapore for my first 3 days of Hari Raya and will look forward to rent from them again! The transaction was very smooth and the customer service was excellent! Special thanks to Cai Ying for making things happen! - Rizqmi Maclaine

A very seamless car renting experience. Will definitely engage them for future usage! Thank you! - M Razali Masod

Very appreciative of Alvin who provided me with excellent service since the day I enquired on their website. He is very knowledgeable and also very helpful, making the whole leasing process an enjoyable one. - Junyi Yee

Excellent service from Jeff Ngooi - highly recommended! He listened to our requirements to source the right car for us, super helpful and always responsive. The whole leasing process was hassle-free and very smooth! - Pei-San Chow

I give 5 to miss Sophie Lee for your very very good information and customer service. - Winston Pui

Renting a car from KINTO has been pleasantly smooth. Especially with the help of Ms Sophie Lee. She was really efficient with her replies, professional and she tried her very best to help us even during odd hours of work. Once again, thank you very much KINTO and Sophie for all the help - Bill James

Kudo to Jeff for assisting me in getting the leased car within my budget. The proactive approach & customer service is highly appreciated, thank you ! Will recommend for others. - CK Liaw

I had a wonderful experience leasing a car from KINTO. The process was stress free and pleasant. Alvin was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs. - Di Naz

Love the service provided by Joanne, she's such an awesome account manager that makes you feel every cents is worth! Her follow up and prompt response always ease customer's mind from all tedious car problems. - Laiyie Loke

Thank you so much on the service & assistance that Mr Jeff Ngooi provided He is very helpful. All the information that given by him is so clear & very detail. Thanks again Mr Jeff. Will recommend my friends if they need this services - Ang Chee Eng

Strongly recommended good customer services before and after. Truly satisfied with Alvin sales services very transparent...kudos! - Azman Norman