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   Consumer Reviews of Avis Car Rental
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OVERALL RATING
 
17 Reviewers
4.4 out of 5
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Technical Expertise
4.5/5 Customer Service
4.4/5
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Value for money
4.5/5 Outlet Experience
4.4/5
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17 Reviews

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JenP382
Neutral Newbie
3 reviews
0 points
0 forum posts Joined on 01-Mar-2019
Examplary Customer Service  Posted on 24-Sep-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
We would like to take this opportunity to express our utmost appreciation to Ayu, your front desk representative at Changi Airport Terminal 3.

Avis should be extremely proud to have such an outstanding personnel in Ayu to represent its brand. She answered our queries with such courtesy, and showed quick initiative when we asked for alternative options on vehicles.

We visit Singapore on an annual basis and such outstanding service rendered by Ayu may well make us a repeat customer of Avis.

Keep up the good work, Ayu & Avis, and stay safe! Post Management Response
 
JenP382
Neutral Newbie
3 reviews
0 points
0 forum posts Joined on 01-Mar-2019
Excellent service - Will be back  Posted on 01-Mar-2019
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I would like to compliment the Avis team at Avis Rental Singapore Airport terminal 2) for the excellent customer service extended to me from in February.

When I first made a reservation online, there was some technical issues, and Avis was very prompt in the reply to my email. The staff even followed up with a subsequent email to make sure that the rental process went on smoothly.

Thank you for making my trip meaningful, and for the excellent service by Avis Singapore. Post Management Response
 
review user
Facebook Reviewer
Overall a bunch of crooks with 0 transparency  Posted on 10-Feb-2019
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Overall Rating: 
  • Technical Expertise1/5
  • Customer Service1/5
  • Value for money1/5
  • Outlet Experience1/5
Terrible customer service...Was charged extra without any explanation or receipt. I have tried calling many times to inquire about the additional charges but have just been told "we don't have any details..." "Please speak to our manager..." "Our manager is not around..." Overall a bunch of crooks with 0 transparency. Will never rent from them again. - Wei Yi Post Management Response
 
review user
Facebook Reviewer
No staff at the counter, and nobody answering the hotline.  Posted on 28-Jan-2019
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Overall Rating: 
  • Customer Service1/5
  • Outlet Experience1/5
Been waiting 15 minutes at Avis Changi Airport T3. No staff at the counter, and nobody answering the hotline. - Dave Tan (陈丰杰) Post Management Response
 
review user
Facebook Reviewer
Fantastic company. Great warm service.  Posted on 21-Aug-2018
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Outlet Experience5/5
Fantastic company. Great warm service. Will always choose Avis wherever I go. Thank you very much Dylon, James and Shafiq and other members of the team. - Xavier Chew
Management Response by Avis Car Rental

Hi Xavier, Thank you for your review. We'll share this good news with our colleagues. We look forward to continue providing you quality car rental service in the future. Have a blessed day ahead.

 
review user
Facebook Reviewer
Service was seamless and staff was very accommodating  Posted on 20-Aug-2018
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Outlet Experience5/5
Leased a Mokka for 2 months after scrapping my old car. Found it to be in exceptional condition. Family loved the car. Service was seamless and staff was very accommodating. Patient and friendly. Worth leasing or renting from them. - Basril Nizam S.H.
Management Response by Avis Car Rental

Hi Basril, Thank you for your review. We are glad that the Opel Mokka served you well. It truly is a family-friendly vehicle with excellent fuel-saving qualities. We look forward to providing you with quality car rental around the world. Have a blessed day ahead.

 
review user
Facebook Reviewer
First time renting from Avis and definitely not the last!  Posted on 01-Jul-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Outlet Experience5/5
Pick up & drop off was such a breeze & the car given was in good and clean condition. There's even a manual booklet of the car provided. I got the Chevrolet Orlando, picked up at T2 Arrival. The instructions given were clear and precise, my first time renting from Avis and definitely not the last! - Saffy Greenfreak
Management Response by Avis Car Rental

Hi Saffy, Thank you for your review. We are glad that you had an enjoyable experience with us in Singapore. We look forward to providing you quality car rental service in the future in our locations worldwide. Have a blessed day ahead.

 
Evox
1st Gear
3 reviews
16 points
20 forum posts Joined on 07-Jan-2007
 Posted on 16-Mar-2009
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Had just taken a car from them; It is not that horribly expensive that i used to think...Excellent customer service, very young fleet of cars, proper procedures, proper cover and support, and flexible rental/return timing as the airport branch is open daily til 11pm including sundays. For these and the total piece of mind, the 15% higher price than the 'cheaper' alternatives is totally worth it. (after discount from airport promo and etc) Plus, for us living in east, going airport can be easier than town or turf city.. Will rent again from avis Post Management Response
 
SGCMAnnie
Neutral Newbie
4 reviews
0 points
0 forum posts Joined on 30-May-2009
 Posted on 28-Mar-2008
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Althought price is a bit expensive but i think its worth. Because i am able to get friendly provider, The process is hassle free. Renting a vehicle from them would nv be a dissapointment. Ch33rs!! Post Management Response
 
Coolpica
4th Gear
6 reviews
590 points
1235 forum posts Joined on 26-Sep-2005
 Posted on 16-Mar-2008
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service4/5
  • Value for money4/5
  • Outlet Experience4/5
Good customer service and flexible, however the car rented had some interior parts damaged. Post Management Response
 
SGCMblurxiu
Neutral Newbie
8 reviews
0 points
0 forum posts Joined on 30-May-2009
 Posted on 15-Jan-2008
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Avis has proven itself, with good customer service and their reponses to customer is fast. They manage to answer to my doubts in jus a sec. Althought price is a little bit high but i think it is money worth. Avis keep up the good job. Post Management Response
 
SGCMPiglet
Neutral Newbie
8 reviews
0 points
0 forum posts Joined on 30-May-2009
 Posted on 09-Jan-2008
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Avis would be a good choice for rental of vehicle. thumb up for them. Post Management Response
 
IvyLim
Neutral Newbie
7 reviews
0 points
0 forum posts Joined on 15-Mar-2009
 Posted on 22-Oct-2007
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Tried their service overall i consider "Great", Unlike some other rental shop poor and bad service. Average pricing that my myself comfortable so why not , do drop by them when u need to rent a vehicle no regret. Post Management Response
 
Swiftlady
Neutral Newbie
9 reviews
0 points
0 forum posts Joined on 15-Mar-2009
 Posted on 15-Oct-2007
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Oh Avis, rental networking is Excellent, this is the best rental company i ever met. =) Cheers, dual Thumb Upz for Avis. ;-p Post Management Response
 
Carmour
4th Gear
19 reviews
646 points
596 forum posts Joined on 26-Apr-2004
 Posted on 18-Jul-2007
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service4/5
  • Value for money4/5
  • Outlet Experience4/5
They gave me the impression of being very expensive, so I always choose other cheaper car rentals. After some very experiences with those cheaper rental companies, I gave up and tried Avis. Their prices was actually only about 10% to 15% higher, thats all. Service is good. And process is much more hassle-free. Support network is also excellent. Post Management Response
 
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Merchant Logo Avis Car Rental
4.5 stars - based on 17 reviews

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