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   Consumer Reviews of BCC Automotive Pte Ltd
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OVERALL RATING
 
27 Reviewers
4.9 out of 5
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Technical Expertise
5/5 Customer Service
5/5
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Value for money
4.8/5 Outlet Experience
5/5
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27 Reviews

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Micb
5th Gear
2 reviews
1,514 points
418 forum posts Joined on 14-Aug-2007
Professional Workshop  Posted on 12-Nov-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience5/5
I'm writing this long overdue review and feedback, after sending my car in for an oil change in July 2019.

Overall customer service experience was pleasant, from appointment booking to car collection. It was done in a professional manner similar to AD standards, except without a comfortable lounge to relax while waiting.

I used the engine oil change packaged with the 3-in-1 engine treatment, could feel an immediate improvement in my old workhorse.

The service adviser or supervisor took some time to present me with a checklist of the items which required attention, either to service or change. No hard selling at all, which I like.

Overall, this is one of the more professional independent workshops I visited, and would probably re-visit again, if it is not so far from my place.

I have given a 4 star rating for "Value for money" Above, as I felt that the cost of replacement parts are slightly pricier.

Cheers. Post Management Response
 
review user
Facebook Reviewers
Price reasonable and reliable workshop  Posted on 08-Jul-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
the mechanic and send the car for a check found that a sensor is faulty. Due to convid 19 cannot stay there and they said it takes time for the spare to deliver, the mechanic change the faulty sensor within the day. Thumbs up for the prompt service. Price reasonable and reliable workshop. well done. - David Chin Post Management Response
 
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Friendly and professional staff  Posted on 12-Jun-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
Friendly and professional staff at Point S. I changed my VW Sharan Brake pads and rotors with them last year and I just changed my tyres to the Summerstar brand that they carry just after CB. The Summerstar tyres provide good grip in the wet and dry conditions, steering is sharp and responsive. Coming from Conti CPC6, the Summerstars are slightly noisier but at half the price of my contis, can't really complain. Recommend to try out the tyres, especially at the current promo pricing. - Seng Leong Koh Post Management Response
 
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Staff are well trained and professional  Posted on 04-May-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
Great service! Staff are well trained and professional. πŸ‘ - Vanessa Chow Yuenteng Post Management Response
 
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Trusted n reliable  Posted on 02-May-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
Great service with friend staff. Trusted n reliableπŸ‘πŸ» - Louie Lim Post Management Response
 
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Well Recommended!  Posted on 02-May-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
Professional, helpful and trustworthy - Benjamin Loh Post Management Response
 
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Reliable services  Posted on 02-May-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
Quick response from BCC Automotive! Reliable services - WL Tan Post Management Response
 
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Facebook Reviewers
Thumbs up for Mr. Ong, well done!  Posted on 02-Apr-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
Today send in my 8 years old Audi A-6 2.0TFSI to BCC for engine oil change service. Their chief mechanic, Mr. Ong after checking on my car and has found out my engine and gearbox mounting need to replace also the front brake pad and disc rotor. After the job done, now the car was so silent and smooth! Thumbs up for Mr. Ong, well done! It is really enjoyable to drive the car now, definitely will recommend my friends to BCC AUTOMOTIVE. - Roland Tay Post Management Response
 
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100% satisfied with the result and price paid.  Posted on 28-Mar-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
Visited old Toh tuck road workshop. After Talking with the mechanic (Mr. H.) for a minute, his prudence already made me feel the difference. The quote provided is much more transparent and reasonable comparing to many other workshops and came with different options as well. The admin lady is nice to talk with too. 100% satisfied with the result and price paid. Really hope the workshop, the people, and the Singapore quality will sustain for a long long time as it is not easy to build. - Jiang Tao Post Management Response
 
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I would like to recommend BBC automotive pte Ltd a 100%  Posted on 24-Mar-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
I would like to extend my heartfelt gratitude and wishes to Bcc automotive pte Ltd who has provided my family and I with exceptional service with our car. I have been a customer for the past 4 years where I have received excellent car services facilitated by ong, kianseng and Nora. Customer service has been great and they are approachable and friendly and cater to every need. Nora has also facilitated me with reasonable and good pricing with regards to servicing my car and they never fail to be friendly every single time. I would like to recommend BBC automotive pte Ltd a 100% and would encourage others to try them too! - S.r. Selvam Post Management Response
 
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Highly Recommended!  Posted on 21-Mar-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
GREAT workmanship and customer service! πŸ‘πŸ‘πŸ‘ - Chris Lim Post Management Response
 
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Professional, honest and polite customer service by the team  Posted on 19-Mar-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
We wanted to extend a big Thank You and true appreciation for the work done over the past two weeks. In diagnosing and repairing our S60. Professional, honest and polite customer service by the team. Highly recommended for continental cars. Thanks again from a satisfied customer cum friend. Cheers! - Salina Hussain Post Management Response
 
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Friendly and helpful. Always deliver beyond expectation  Posted on 16-Mar-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
I like the mechanic Ah Seng of Old Toh Tuck outlet. He is very friendly and helpful. Always deliver beyond expectation. - Jeff Ho Post Management Response
 
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Prompt and friendly first class customer service and competitive pricing  Posted on 30-Dec-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
My first time bringing my car into BCC for a fault diagnosis. I booked a service with Nora, the service staff who took my call. She tended to me the following day. She is cheerful and very friendly. She got me sorted out with the mechanic the moment I arrived at their Toh Guan branch. Got to know their in-house mechanic, Mr Ong, we took a look at my car and was quickly able to diagnose BMW OBD faults and recommended the best repair strategy and part replacement based on budget, and duration to my next service. I found BCC staff very knowledgeable in continental cars. I found their prices are very affordable for offerings. And much cheaper than authorised distro repair (PML). This, with prompt and friendly first class customer service and competitive pricing, will definitely see myself returning back to BCC for my next service. - Shaun Chng Post Management Response
 
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His service and dedication is highly commendable!  Posted on 25-Dec-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
I walked into BCC Automotive after a recommendation and i am very pleased with the service rendered by Scng in Toh Tuck Ave branch has been extremely helpful and patient. He explains to me thoroughly on the repairs his going to do and helps me clarify any doubts that i have. I am assured when my car runs through repairs with him around. His service and dedication is highly commendable! Keep up the good work - !Fernandez Anandaraj Post Management Response
 
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Merchant Logo BCC Automotive Pte Ltd
5 stars - based on 27 reviews

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