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   Consumer Reviews of Fong Kim Exhaust System Pte Ltd
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OVERALL RATING
 
76 Reviewers
4.6 out of 5
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Technical Expertise
4.6/5 Customer Service
4.7/5
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Value for money
4.6/5 Outlet Experience
4.6/5
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76 Reviews

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Will patronize this workshop in the future for their professionalism!  Posted on 23-Oct-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Had BC V1 coilovers installed on my Kia Cerato Forte 2010. Installation was performed by two friendly, bubbly, yet professional mechanics, Ah Boon and Ah Hui. Communication with Raymond and Dylan, the boss and ops manager, respectively, was rapid (and they took the effort to respond to all my queries, some not even related to the coilovers within a day). Had the coils running for over a month with no issues. Genuine product, expert installation. Their reputation speaks for itself. All charges are quoted prior to any work done, all charges and warranties documented and provided to me in the form of a receipt. Think coilover, think Fong Kim. Will patronize this workshop in the future for their professionalism! - Bala Davient, Owner of Kia Cerato SJZ27--A
Management Response by Fong Kim Exhaust System Pte Ltd
23-Oct-2020

Thanks Bala for your positive feedback and it has been a pleasure to assist and provide you with the best and honest advices and we are glad to know that you are enjoying the BC coilovers and we look forward to seeing you around at FK soon for other products and services! :-)

 
review user
Mobile Reviewer
Wonderful service from Fong Kim!  Posted on 07-Sep-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Very friendly and professional advise - Blue bird, Owner of Honda C-HR SLU97--L
Management Response by Fong Kim Exhaust System Pte Ltd
23-Oct-2020

Thanks Blue bird for your utmost support and frequent patronage and we look forward to be of your service to you for your other automotive needs... :-)

 
Mdyazz
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 16-Oct-2010
Replacing Coilover - BC Racing V1  Posted on 27-Mar-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Replaced my current coilover to BC Racing V1 and was very satisfied with the services rendered by the mechanics at Fong Kim. They even managed to diagnosed the cause of the noise coming from my car front left wheel and recommended to replace the bearings which was done within an hour. After the new coilover was installed and bearing replaced the noise from my front wheel are gone and the ride becomes more comfortable with excellent handling. Kudos to the team for their expert advise and attention and not to mentioned friendliness. Will be coming again in a month's time to do wheel alignment. Will definitely recommend to others to come to this place. Post Management Response
 
review user
Facebook Reviewer
Fail customer service  Posted on 11-Jan-2020
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Overall Rating: 
  • Customer Service1/5
  • Outlet Experience1/5
WhatsApp them for Carspeed pro ignition coil, reply once to check with factory and no news for 9 days. Super disappointed when customer follow up back to ask for any news , still no reply for 2 times. Fail customer service and I am potential customer which have bought bc br coilover from them!! Anyway I do my own research my coil is same for l15b engine. - Wei Liang Post Management Response
 
review user
Mobile Reviewer
Best Service  Posted on 18-Dec-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Take good care of all the details of the car. Best service from the boss himself! - Yong, Owner of Honda Civic FD2 Post Management Response
 
review user
Facebook Reviewer
Thanks to Raymond for expediting my BC racing suspension  Posted on 06-Dec-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Outlet Experience5/5
Was looking around for a set of coil over for my car, and came to saw the AD at SGCarMart, Immediately message the number and ask if they have a suitable coil over for my car, and Thanks to Raymond for expediting my BC racing suspension, and get it installed within a week. - Siwen Guan Post Management Response
 
review user
Facebook Reviewer
Big thumbs up to Raymond  Posted on 16-Nov-2019
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Overall Rating: 
  • Customer Service5/5
  • Outlet Experience5/5
Big thumbs up to Raymond for getting my bc racing suspension shipped in in express time! The coilovers are comfortable and really saved the handling of the whole car. - Ray Tan Post Management Response
 
review user
Facebook Reviewer
5 Star  Posted on 14-Sep-2019
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Overall Rating: 
  • Customer Service5/5
  • Outlet Experience5/5
I would like to thank Ah Hua for explaining to me before I get my 1st coilover on my VW Jetta.. The staff also are easy going to talk with. I would recommend to my other friends. I will surely come back to do other things. 5 StarπŸ‘ŒπŸ‘ - Fyq Nur Post Management Response
 
review user
Facebook Reviewer
Their reputation speaks for themselves  Posted on 10-Sep-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Outlet Experience5/5
Their reputation speaks for themselves. They were professional throughout the whole process and made sure everything was done right. They value the needs and wants of their customers and were willing to go the extra mile. - Jason Jie Post Management Response
 
review user
Facebook Reviewer
Friendly, fast and efficient good workmanship  Posted on 07-Sep-2019
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Overall Rating: 
  • Customer Service5/5
  • Outlet Experience5/5
Friendlyfast and efficient good workmanship thanks bro Ah Hua πŸ‘πŸ‘πŸ‘ - Ree Shan Khan Post Management Response
 
review user
Facebook Reviewer
Performance chip did not work  Posted on 07-Sep-2019
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Overall Rating: 
  • Technical Expertise1/5
  • Outlet Experience1/5
I go to FK to do my exhuast everything go smooth, after that i was introduced to install obd performance chip, after install that chip it did not work, my car go haywire non stop reving and also power steering not working, after a few hours of checking they say my engine cable faulty and connect back for me. But the things is my bonnet did not open once in the garage. Before that everything is working fine. But everything is done. And they manage to fix it for me. But my steering alightment went abit off. - Sean Tay Post Management Response
 
review user
Facebook Reviewer
Outstanding staff and team  Posted on 06-Sep-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Outstanding staff and team! They are so patient & prompt in replies with all my queries , even though mine was just a simple installation of exhaust tips! Extremely genuine and friendly team. Price is very reasonable & workmanship is precise/detailed! Thank you once again Fong Kim & team for a job well done. πŸ‘πŸ»πŸ’ͺπŸ»πŸ€— - EeLynn Emily Post Management Response
 
review user
Facebook Reviewer
Did not handle with care  Posted on 06-Sep-2019
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Overall Rating: 
  • Technical Expertise1/5
  • Value for money1/5
  • Outlet Experience1/5
They did not aware while jacking up my car they actually force to jack up and they damaged my original both sides skirt also my new paint work, actually I did told the guy is it able to fix back he told that he can drill a hole and screw it which I refuse, it's ok I told them I will bring my car to audi service center to do a repair on that. Next after fixing my exhaust valve he introduced me a performance chip which he told me will improve my car and he also told me that this chip will be suitable but I know some it's not suitable but I did double check again with him he confidently told me no problem it will be fine, end up its not suitable I immediately drive back once I feel something it's not right I drove back and remove and my car is back to normal. I'm so disappointed that, if they're just trying to earn people money but did not understand and aware of people car and did not handle with care. I go to fong kim because the review it's very good but end up I did not expect this will happen I'm really so disappointed. - Jason Eng Post Management Response
 
review user
Facebook Reviewer
Engine fault logo appear  Posted on 06-Sep-2019
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Overall Rating: 
  • Technical Expertise1/5
  • Outlet Experience1/5
I just gotten my car recently which done servicing but unfortunately after installing their exhaust , the engine fault logo appear, hope they will be able to fix this issue for me as i trust fong kim. Thanks! - Marcus Goh Post Management Response
 
review user
Facebook Reviewer
Highly recommended  Posted on 14-Aug-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Outlet Experience5/5
Made an appointment with Lucas to have the freepower throttle controller installed on my 2018 Hyundai Elantra. The product itself is in great quality and exceeded my expectations. Installed something small but the staff were friendly and very helpful as well as patient. Will definitely return as a customer should i need to get anything done. Great customer service and installation was faster than i expected, keep it up and thank you. Highly recommend! ☺️ - Javier Ng Post Management Response
 
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Merchant Logo Fong Kim Exhaust System Pte Ltd
5 stars - based on 76 reviews

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