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   Consumer Reviews of Motorway Car Rentals Pte Ltd
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OVERALL RATING
 
15 Reviewers
4.8 out of 5
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Technical Expertise
4.5/5 Customer Service
5/5
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Value for money
4.9/5 Outlet Experience
5/5
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15 Reviews

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review user
Google Reviewer
Good service  Posted on 12-Jun-2020
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Overall Rating: 
  • Customer Service5/5
  • Outlet Experience5/5
rented a tivoli, service is good car is good. No issue vry easy too book with webisite - weichen koh
 
review user
Facebook Reviewer
Excellent hospitality!  Posted on 10-Sep-2019
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Overall Rating: 
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Received exceptional service from Selene Wang, who was also extremely friendly, cheerful and went the extra mile! Helping us to secure our wedding car urgently in a very short amount of time! The car was in tip top condition and a pleasant to drive! Would definitely recommend Motorway Car Rentals to my family and friends! Recommend to all who has big family . I will be renting with Motorway again soon! - Tay Shuan Siang (SS)
 
review user
Facebook Reviewer
Overall satisfied and happy  Posted on 03-Sep-2019
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Overall Rating: 
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Excellent customer service (Wendy) and the car was in tip tip condition. overall Im satisfied with their service. Will definitely rent from them for sure. - Karthik Supramaniam
 
review user
Facebook Reviewer
Pleasant experiences! Thank you!  Posted on 23-Aug-2019
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Overall Rating: 
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
If you are someone who love fuss-free and personalized car rental service, my experience may mean something to you. I work overseas and whenever I return to Singapore, I will drop Wendy Tan a text to help arrange a vehicle for me. Without fail, she will provide a list of available vehicles for me to choose from. Once decided, she will proceed with the transaction and arrange the car collection time/venue at my convenience. The cars provided are of good working conditions and sometimes relatively new (e.g. Tivoli). I had many pleasant experiences with Motorway Car Rentals, be it over Chinese Lunar New Year period, National Day long weekends and right now during my paternity leave. Many thanks to MCR and may you enjoy many successful years in this business. - Tay Wei Rong Terence (鄭煒融)
 
review user
Facebook Reviewer
Affordable car prices. Friendly service.  Posted on 13-Aug-2019
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Overall Rating: 
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Great and friendly service.Affordable car prices,many pick up and return locations.Special thanks to Fancy for making our booking hassle free. - Ibrahim Al Wafaa
 
review user
Facebook Reviewer
Great Service! Thank you!  Posted on 09-Jul-2019
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Overall Rating: 
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
your services was great. i had a smooth and pleasant journey throughout my trip. the car was well maintain, spacious and clean. One thing that maybe you should consider is to supply a jump starter in the car just in case and a dash cam installed as this gives customer more secure. overall was so satisfied with yourself and Motorways. Thank you and look forward to my next trip.👍👍👍 - Mas Mtb
 
review user
Facebook Reviewer
Tip top service rendered  Posted on 09-Jul-2019
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Overall Rating: 
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Condition of the car is tip top. They will inform you before hand about any scratches or dent. There is pictures to back up in case things happen. - Azazil Belial Lycan
 
review user
Facebook Reviewer
Smooth and fast transaction!  Posted on 02-Jul-2019
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Overall Rating: 
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Rented a vehicle from Motorway and the process was smooth and seamless. I liaised with Regina Huang and she is a star in their army of support staff. She was prompt in replying and always offered multiple options to me when requested. When there was an incident with the vehicle, i was able to contact her on a Sunday as well which is even more commendable. She makes the entire experience terrific. Will definitely come back again and use their services. - Shane Siong Aik Ang
 
review user
Facebook Reviewer
Extremely professional rental company!  Posted on 17-Jun-2019
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Overall Rating: 
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Wonderful service; we were especially taken care of by REGINA, who was not only extremely professional, fast and efficient, but went out of her way, and above and beyond the normal call of duty to take care of an additional small issue that cropped up for us. It is this kind of customer service that we remember and makes us come back in the future. - Yian Huang
 
review user
Facebook Reviewer
Definitely Recommended  Posted on 11-Jun-2019
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Overall Rating: 
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Definitely! Firstly their Cars are new, well maintained, reasonable rates, a good variety of selection and more importantly easily accessible via various locations. I must also compliment one of their staff Ms Regina Huang, the main reason why i kept patronizing them. She is definitely the gem at the Lower delta building who will go the extra mile to ensure paying guest like myself gets the best value for the amount paid. She will recommend and propose the available cars according to my budget and suggest various promotions if any for that particular month. Thumbs up! Taking and Returning the car from them is just so easy and fast and without hassle whereby everything is being processed in advanced. I will strongly recommend Motorway to my friends for sure! - Kelvin Tan
 
review user
Google Reviewer
Recommended  Posted on 19-Jan-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Hired a 2 year Tivoli which looked rather new when I received it. Drove for 2days with no issus at all. First time hiring car in Singapore. Enjoyed the whole process of hiring as most conversation was held over phone and WhatsApp. The rental consultant, Owen, was very helpful throughout the whole process (Not too sure if this is norm now). Motorway offered to deliver to my place as I had to return the car at their lower delta; a plus point for me. Allan, who delivered the car, carefully explained where the little bumps and dents were before handing the key to me. Straight after I signed, an electronic copy of the PDF inspection form was sent to me. Slick process. - Zhihao Tan
 
NNata852
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 20-Aug-2018
Outstanding service and a true GEM!  Posted on 20-Aug-2018
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience5/5
Regina Huang is amazing. She took care of my rental requests on short notice, politely, efficiently and went the extra mile to get the vehicle ready and waiting at the earliest convenience. So grateful!
 
iamwill
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 20-Aug-2018
Brilliant service delivery!!  Posted on 20-Aug-2018
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience5/5
On behalf of our family , we would like to applaud and thank your company, Motorway, for providing an excellent customer experience, through your Rental Consultant, Fancy. Her cheerful deposition, coupled with her patient and hardworking nature, has seen our family make bookings with her on 2 CNY occasions consecutively. We hope our feedback will encourage Motorway to continue its brilliant service delivery and also for outstanding staff contribution to be recognized.
 
FaidImr
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 20-Aug-2018
Recommend to all who has big family.  Posted on 20-Aug-2018
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Car in brand new condition and comfortable for big family. Ms Wendy Tan has been coordinating my past 2 rentals on Ssangyong Stavic 2.0 Diesel (9 seater). Her fast response and her honesty in handling payment process has made my rental experience a smooth one. I will be renting with Motorway again soon !
 
review user
Facebook Reviewer
Highly Recommended!  Posted on 10-Jul-2017
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Overall Rating: 
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Car is clean service is good the person which served me is lance . Family love the car use the car kia carens and nissan prasage due to nissan presage not fit to use upgrade to toyota estima - Mohd Rizuwan
 
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Merchant Logo Motorway Car Rentals Pte Ltd
5 stars - based on 15 reviews

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