I actually read the review before calling hoping to not get another bad experience.


Turns out pretty nasty.
I was urgently needing a car on 24th Oct.
when i first called, there was no greeting of HI HELLO or Whatsoever.
Gave a call to this company, i merely asked for " what cars are available today ? "
The lady receptionist replied, " we dont have 1 day rental "
i said, " im not asking for 1 day im asking what cars are available "
she repeatedly said 2 times with the same reply with a rude tone.

when she finally understood, she said. " we only have 2 litre cars for you, no small cars .. "
this is what got me very frustrated.
i am looking for a luxury sedan for work purposes and yet she assumed that i have no budget and was very proud over the phone.
that shouldnt be the case isnt it ?

i will never patronize nor try to rent any cars from this company anymore.
i should have heed the advice from the previous review.

We are all from service line and i personally feel that we should treat customer with such lowly and crude manner.
I finally got my rental from another company which had a very polite and " go the extra mile " staff.
She even offered me suggestions and told me which cars are value for money and on promotion.
i only needed 3 days but i extended for a week just for haji too.

hope your management can look and address into this issue with the rude receptionist.

Thank you.

The customer service officer handling the enquiry line is extremely bad in her tone. It will tarnish your company and chase all customers away if her behavior remain unchanged.