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   Consumer Reviews of Autotrend Enterprise
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OVERALL RATING
 
15 Reviewers
3.8 out of 5
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Technical Expertise
4.2/5 Customer Service
3.7/5
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Value for money
3.8/5 Outlet Experience
3.5/5
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15 Reviews

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knight82
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 18-Jun-2019
Damage rear mirror when installing car camera  Posted on 18-Jun-2019
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service1/5
  • Value for money3/5
  • Outlet Experience1/5
I went to Autotrend Enterprise at Toa Payoh Industrial Park to install blackvue car camera. After the installation, I realised that my rear mirror is damaged and it can't be adjusted upwards. Upon inspection, the catch insider the holder of the rear mirror is damaged. The mechanics insisted that he didn't touch the rear mirror when installing the camera. I have to bear the cost of replacing the rear mirror out of my own pocket. I would like to share this incident for others to be careful when installing car camera at this store. I went for lunch and didn't witness the whole installation process. I would strongly advise you to stay throughout the whole process to witness the installation to avoid the unfortunate incident which I have experienced.

On the positive side, the sale person, Max, who served me has very good technical expertise of the blackvue car camera. His customer service is good. Post Management Response
 
teoc0001
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 18-Sep-2016
Overcharge  Posted on 24-Jan-2017
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service2/5
  • Value for money1/5
  • Outlet Experience1/5
Went to uninstall my audio as selling off my car, his men damaged my boot auto opening and he insisted I damaged it. He not only charge me for the repairing of boot but also a lousy old 2nd head unit. Be careful when dealing with the boss, negotiate your prices properly before you go. Post Management Response
 
Andrewonght
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 31-Oct-2016
Got ripped off.  Posted on 31-Oct-2016
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Overall Rating: 
  • Technical Expertise2/5
  • Customer Service1/5
  • Value for money1/5
  • Outlet Experience1/5
Went over to Autotrend at Toa Payoh to check what was going on with the reverse sensor on my car. Asked the boss for a run through diagnostic of the reverse sensors and without even checking or going into my vehicle he immediately asked me to change a whole set of reverse sensor and buzzer. After some insistence he reluctantly agreed and asked one of his men to check, turns out only the left reverse sensor was faulty. The boss later charged me $60 for one new sensor, with a blank receipt with no product code. Will not go back again. Post Management Response
 
MTRLSam
Neutral Newbie
3 reviews
8 points
0 forum posts Joined on 13-Nov-2013
Car antenna  Posted on 28-May-2014
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience4/5
Item purchased:
Mini antenna (user friendly).

Thanks the female counter staff for explaining to me patiently regarding their speaker & tweeter products. Post Management Response
 
Ivan1973
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 15-Mar-2009
Installed 2 x Power Magic Pro and route cable  Posted on 04-Jan-2013
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience4/5
Went to Autotrend, which is near my home, told Darren what I wanted and get a quote. Make an appointment an hour later and his technician installed Power Magic Pro and route cables within 1.5 hours. His technician is very expert on the wirings and did the job very professionally. Car camera functions very well after installation. Price is not on the lowest side but I have no hesitation to recommend this excellent service to the rest. Post Management Response
 
Zel1979
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 01-Mar-2006
Car alarm installation  Posted on 19-Dec-2012
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Made a appointment for installation of car alarm. Works were completed in time as promised and also carried out a check on my speakers which was rectified in minutes. The technical expertise is definitely there and staff are able to explain all the features of the installed items. Good job. Keep it up! Post Management Response
 
StreamRSZ
5th Gear
5 reviews
2,384 points
2324 forum posts Joined on 15-Mar-2009
Poor Servie. Simply Bo Chap Customer  Posted on 17-Dec-2011
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Overall Rating: 
  • Customer Service1/5
  • Outlet Experience1/5
Went to autotrend. I didn't see the good service provided by the staff. I was there in the show room for a couple of mins and no one attended to me. I saw a guy and he just see me and walk pass me without even asking what would i want. I think its kind of unacceptable kind of customer attitude. I even look at that guy and smile at him but simply just walk off thinking I am transparent. Seeing this kind of attitude, i decided to go off. Lousy customer service. Post Management Response
 
JingHng_1990
Neutral Newbie
10 reviews
13 points
12 forum posts Joined on 31-Mar-2010
 Posted on 06-Apr-2010
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service4/5
  • Value for money4/5
  • Outlet Experience4/5
Provides very good service. Staff are good and honest! Post Management Response
 
Grix17
4th Gear
2 reviews
967 points
878 forum posts Joined on 31-Oct-2005
 Posted on 20-Feb-2010
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Darren and his team helped me with the following, installing of TPMS, fixed up 3rd party cabin LEDs, remedy cabin LED problems. Professionally done and labour costs are very reasonable. I've confidence that they can fix up almost anything. Post Management Response
 
Domoe
Neutral Newbie
2 reviews
4 points
3 forum posts Joined on 13-Feb-2010
 Posted on 14-Feb-2010
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Fixed my Wish accessories such as Garson grip and scuff plate and they did an excellent job. Darren and the guys there are good. Will be going there again to upgrade my HU as the service is excellent. Thanks again darren and guys. Post Management Response
 
Angjen
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 15-Mar-2009
 Posted on 05-Mar-2009
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service4/5
  • Value for money4/5
  • Outlet Experience4/5
They are Professional Post Management Response
 
Sunnyboy065
Neutral Newbie
4 reviews
5 points
1 forum posts Joined on 05-Aug-2003
 Posted on 23-Jul-2008
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service4/5
  • Value for money4/5
  • Outlet Experience4/5
visited autotrend today...impressed with the skills and dedication to finish one car before moving to another. they gives full attention to the job. thanks...will be visiting the shop again.. Post Management Response
 
Paikia44
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 15-Mar-2009
 Posted on 16-Jul-2008
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I had been with Darren at Autotrend for nearly 10 years for 6 cars and i will be going there soon as Im collecting my 7th car due in Sep 08. Need I say any more? Post Management Response
 
Wilberforce
Neutral Newbie
114 reviews
0 points
0 forum posts Joined on 15-Mar-2009
 Posted on 14-May-2007
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service4/5
  • Value for money4/5
  • Outlet Experience4/5
good customer service, which i will recommend people. Post Management Response
 
Superboi
Neutral Newbie
167 reviews
0 points
0 forum posts Joined on 15-Mar-2009
 Posted on 18-Apr-2007
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service4/5
  • Value for money4/5
  • Outlet Experience4/5
Their showroom is pretty big, majority of the display sets are pioneer and sony. Post Management Response
 
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Merchant Logo Autotrend Enterprise
4 stars - based on 15 reviews

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