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Home » Motor Directory » Autotrend Enterprise

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Autotrend Enterprise

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Consumer Reviews of Autotrend Enterprise

OVERALL RATING

15 Reviewers

3.8 out of 5

Technical Expertise	4.2/5	Customer Service	3.7/5

Value for money	3.8/5	Outlet Experience	3.5/5

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15 Reviews

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	knight82

Neutral Newbie

1 reviews

0 points

0 forum posts Joined on 18-Jun-2019

Damage rear mirror when installing car camera

Posted on 18-Jun-2019

Overall Rating:

Technical Expertise4/5
Customer Service1/5
Value for money3/5
Outlet Experience1/5

I went to Autotrend Enterprise at Toa Payoh Industrial Park to install blackvue car camera. After the installation, I realised that my rear mirror is damaged and it can't be adjusted upwards. Upon inspection, the catch insider the holder of the rear mirror is damaged. The mechanics insisted that he didn't touch the rear mirror when installing the camera. I have to bear the cost of replacing the rear mirror out of my own pocket. I would like to share this incident for others to be careful when installing car camera at this store. I went for lunch and didn't witness the whole installation process. I would strongly advise you to stay throughout the whole process to witness the installation to avoid the unfortunate incident which I have experienced.

On the positive side, the sale person, Max, who served me has very good technical expertise of the blackvue car camera. His customer service is good. Post Management Response

	teoc0001

Neutral Newbie

1 reviews

0 points

0 forum posts Joined on 18-Sep-2016

Overcharge

Posted on 24-Jan-2017

Overall Rating:

Technical Expertise4/5
Customer Service2/5
Value for money1/5
Outlet Experience1/5

Went to uninstall my audio as selling off my car, his men damaged my boot auto opening and he insisted I damaged it. He not only charge me for the repairing of boot but also a lousy old 2nd head unit. Be careful when dealing with the boss, negotiate your prices properly before you go. Post Management Response

	Andrewonght

Neutral Newbie

1 reviews

0 points

0 forum posts Joined on 31-Oct-2016

Got ripped off.

Posted on 31-Oct-2016

Overall Rating:

Technical Expertise2/5
Customer Service1/5
Value for money1/5
Outlet Experience1/5

Went over to Autotrend at Toa Payoh to check what was going on with the reverse sensor on my car. Asked the boss for a run through diagnostic of the reverse sensors and without even checking or going into my vehicle he immediately asked me to change a whole set of reverse sensor and buzzer. After some insistence he reluctantly agreed and asked one of his men to check, turns out only the left reverse sensor was faulty. The boss later charged me $60 for one new sensor, with a blank receipt with no product code. Will not go back again. Post Management Response

	MTRLSam

Neutral Newbie

3 reviews

0 points

0 forum posts Joined on 13-Nov-2013

Car antenna

Posted on 28-May-2014

Overall Rating:

Technical Expertise4/5
Customer Service5/5
Value for money4/5
Outlet Experience4/5

Item purchased:
Mini antenna (user friendly).

Thanks the female counter staff for explaining to me patiently regarding their speaker & tweeter products. Post Management Response

	Ivan1973

Neutral Newbie

1 reviews

0 points

0 forum posts Joined on 15-Mar-2009

Installed 2 x Power Magic Pro and route cable

Posted on 04-Jan-2013

Overall Rating:

Technical Expertise5/5
Customer Service5/5
Value for money4/5
Outlet Experience4/5

Went to Autotrend, which is near my home, told Darren what I wanted and get a quote. Make an appointment an hour later and his technician installed Power Magic Pro and route cables within 1.5 hours. His technician is very expert on the wirings and did the job very professionally. Car camera functions very well after installation. Price is not on the lowest side but I have no hesitation to recommend this excellent service to the rest. Post Management Response

	Zel1979

Neutral Newbie

1 reviews

0 points

0 forum posts Joined on 01-Mar-2006

Car alarm installation

Posted on 19-Dec-2012

Overall Rating:

Technical Expertise5/5
Customer Service5/5
Value for money5/5
Outlet Experience5/5

Made a appointment for installation of car alarm. Works were completed in time as promised and also carried out a check on my speakers which was rectified in minutes. The technical expertise is definitely there and staff are able to explain all the features of the installed items. Good job. Keep it up! Post Management Response

	StreamRSZ

4th Gear

5 reviews

846 points

2532 forum posts Joined on 15-Mar-2009

Poor Servie. Simply Bo Chap Customer

Posted on 17-Dec-2011

Overall Rating:

Customer Service1/5
Outlet Experience1/5

Went to autotrend. I didn't see the good service provided by the staff. I was there in the show room for a couple of mins and no one attended to me. I saw a guy and he just see me and walk pass me without even asking what would i want. I think its kind of unacceptable kind of customer attitude. I even look at that guy and smile at him but simply just walk off thinking I am transparent. Seeing this kind of attitude, i decided to go off. Lousy customer service. Post Management Response

	JingHng_1990

Neutral Newbie

10 reviews

2 points

12 forum posts Joined on 31-Mar-2010

Posted on 06-Apr-2010

Overall Rating:

Technical Expertise4/5
Customer Service4/5
Value for money4/5
Outlet Experience4/5

Provides very good service. Staff are good and honest! Post Management Response

	Grix17

Clutched

2 reviews

15 points

878 forum posts Joined on 31-Oct-2005

Posted on 20-Feb-2010

Overall Rating:

Technical Expertise5/5
Customer Service5/5
Value for money5/5
Outlet Experience5/5

Darren and his team helped me with the following, installing of TPMS, fixed up 3rd party cabin LEDs, remedy cabin LED problems. Professionally done and labour costs are very reasonable. I've confidence that they can fix up almost anything. Post Management Response

	Domoe

Neutral Newbie

2 reviews

1 points

3 forum posts Joined on 13-Feb-2010

Posted on 14-Feb-2010

Overall Rating:

Technical Expertise5/5
Customer Service5/5
Value for money5/5
Outlet Experience5/5

Fixed my Wish accessories such as Garson grip and scuff plate and they did an excellent job. Darren and the guys there are good. Will be going there again to upgrade my HU as the service is excellent. Thanks again darren and guys. Post Management Response

	Angjen

Neutral Newbie

1 reviews

0 points

0 forum posts Joined on 15-Mar-2009

Posted on 05-Mar-2009

Overall Rating:

Technical Expertise4/5
Customer Service4/5
Value for money4/5
Outlet Experience4/5

They are Professional Post Management Response

	Sunnyboy065

Neutral Newbie

4 reviews

0 points

1 forum posts Joined on 05-Aug-2003

Posted on 23-Jul-2008

Overall Rating:

Technical Expertise4/5
Customer Service4/5
Value for money4/5
Outlet Experience4/5

visited autotrend today...impressed with the skills and dedication to finish one car before moving to another. they gives full attention to the job. thanks...will be visiting the shop again.. Post Management Response

	Paikia44

Neutral Newbie

1 reviews

0 points

0 forum posts Joined on 15-Mar-2009

Posted on 16-Jul-2008

Overall Rating:

Technical Expertise5/5
Customer Service5/5
Value for money5/5
Outlet Experience5/5

I had been with Darren at Autotrend for nearly 10 years for 6 cars and i will be going there soon as Im collecting my 7th car due in Sep 08. Need I say any more? Post Management Response

	Wilberforce

Neutral Newbie

114 reviews

0 points

0 forum posts Joined on 15-Mar-2009

Posted on 14-May-2007

Overall Rating:

Technical Expertise4/5
Customer Service4/5
Value for money4/5
Outlet Experience4/5

good customer service, which i will recommend people. Post Management Response

	Superboi

Neutral Newbie

167 reviews

0 points

0 forum posts Joined on 15-Mar-2009

Posted on 18-Apr-2007

Overall Rating:

Technical Expertise4/5
Customer Service4/5
Value for money4/5
Outlet Experience4/5

Their showroom is pretty big, majority of the display sets are pioneer and sony. Post Management Response

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