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   Consumer Reviews of Glass-Fix Pte Ltd
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OVERALL RATING
 
14 Reviewers
4.6 out of 5
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Technical Expertise
4.6/5 Customer Service
4.5/5
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Value for money
4.7/5 Outlet Experience
4.6/5
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14 Reviews

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vvmasonliam
Neutral Newbie
2 reviews
4 points
0 forum posts Joined on 26-Oct-2017
Fast and good  Posted on 26-Oct-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Got a chip on the windscreen and went to them after a few recommendations from friends. The visit is short and good as they immediately attended to my car and after the repair, the chip is minimize to a small dot. Good work from Denise and her team. :) Post Management Response
 
coolbluepica
2nd Gear
9 reviews
200 points
552 forum posts Joined on 02-Apr-2015
Disappointed  Posted on 22-Apr-2017
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Overall Rating: 
  • Technical Expertise3/5
  • Customer Service3/5
  • Outlet Experience1/5
Went over on Sat morning wanting to remove a scratch on my windscreen, as saw their ad on scratch removal. I was told a chain of stories that if I remove the scratch that area of glass will look wavy etc. Advised not to remove the scratch and just bear with it. I started to doubt their expertise and the ad posted. I'm not sure what is scratch removal as advertised which is not true. Post Management Response
 
Raychay
5th Gear
6 reviews
1,619 points
522 forum posts Joined on 21-Apr-2002
Okay if you are not fussy  Posted on 14-Mar-2016
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Overall Rating: 
  • Technical Expertise2/5
  • Customer Service4/5
  • Value for money2/5
  • Outlet Experience4/5
Got a very small chip on the windscreen recently. Didn't want the hassle to replace it so I searched sgcarmart for someone to repair it instead. I wanted to try DrGlass which had the most positive reviews but my insurance company tied up with Glass-fix for windscreen claims so I had no choice unless I pay from my own pocket.

The Supervisor informed me that after the repair, a small mark can still be seen and not to expect it to be 100% Invisible. He showed me some samples of repairs done on a display windscreen which looked very good (90 to 99% Invisible). I really had to scrutinize to really see the repair marks on the display windscreen.

The repair was quick and they helped me with the claim papers but sad to say that the standard was not even close to the samples shown. At most I would rate it 60-70%. A mark is still visible like a small dab of silicone sealant stuck on my windscreen. On top of that, I found out that they charged my insurance company $90 instead of $55 they quoted me if I were to pay from my own pocket. Post Management Response
 
Alleycat1998
Neutral Newbie
1 reviews
4 points
0 forum posts Joined on 06-Jul-2009
Workmanship may be good. but  Posted on 16-Jul-2015
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Overall Rating: 
  • Customer Service1/5
  • Outlet Experience4/5
Replaced my windscreen there. Since no suitable category for my review then i just put under customer service. It's unfair to them to put my review under workmanship as my feedback is nothing to do with the glass installation.

Things need to be improved.
1) They didn't clean the stain and dust created during the installation
2) My alarm antenna use to be on the glass just dropped while i was driving. It was happened few hours after installation. This is the part made me feel very disappointed.

Things to praise.
1) Fast installation
2) Friendly staff

Suggestion,
1) Try not to use those type of masking tape as difficult to remove the adhesive. Post Management Response
 
MG_Myvi
5th Gear
11 reviews
2,104 points
1213 forum posts Joined on 09-Dec-2010
Second to none (best of the best)  Posted on 25-Feb-2015
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Been using their services coming to a decade since Dan has set up this company. The level of customer service and great workmanship are the best I known so far. Always managed to solved my problems and fulfil my needs when comes to car windows and wind shield. Great thanks to Dan, Denise and all the staffs for their great work. Keep it up.

Roger Post Management Response
 
Bicolor
6th Gear
3 reviews
2,791 points
1623 forum posts Joined on 22-Apr-2007
Good pricing, fast, efficient service  Posted on 17-Dec-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Did rear windshield replacement for company's Hyundai Trajet after a mishap in which the rear windshield was knocked off. Pricing was the best among several glass workshops we called. Installation was quick and hassle-free. Quality seems fine so far. Dealt with a lady named Denise, who was polite, professional and efficient. Would certainly recommend this place to anyone who needs automotive glass repairs. Post Management Response
 
Kopisiewtai
1st Gear
1 reviews
34 points
19 forum posts Joined on 08-Mar-2013
rockchip fix  Posted on 31-Aug-2013
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience5/5
Had a rock chip on my windscreen. Fearing it may further spread, I checked with Dan of Glassfix. He ask me to whatsapp him a photo of the crack. Straight away gave his assessment and ask me to go down the next day. Once at the workshop the chip was fixed within 20 min. During the fix itself, Dan explained to me what was being done and the technology behind it.
Friendly and fast service. Highly recommended. Post Management Response
 
Cheong72
4th Gear
6 reviews
771 points
116 forum posts Joined on 29-Aug-2011
Excellent service!  Posted on 30-Aug-2012
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Just went to repair a couple of cracks on my windscreen today. Every good service and fast (15mins). I can't even see any traces of the cracks anymore! Highly recommended! Post Management Response
 
Pratakosong
2nd Gear
11 reviews
167 points
78 forum posts Joined on 22-Oct-2009
 Posted on 23-Feb-2012
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
My car had a number of fine and unsightly scratches on the windscreen and side windows courtesy of the previous owner. Was about to give up and live with the scratches when I was recommended to try out Glass-Fix. Found Glass-fix's customer service to be professional, the rates quoted to be reasonable and the workmanship done by them excellent. All scratches on my car's windows were removed and my windscreen and side windows are now much clearer. One plus point was that even when i came in without making an appointment, they still accommodated my request to get the windscreen polished on that day itself. Thumbs up! Post Management Response
 
VartuLoco
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 29-Jun-2011
 Posted on 07-Jul-2011
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Top notch quality work and sales stuff was very friendly and easy to approach and i highly recommend this shop if anyone has any problem with their windscreen.Thumbs Up for Glassfix Post Management Response
 
Thunderchief
Neutral Newbie
2 reviews
1 points
10 forum posts Joined on 18-Jul-2010
Excellent Service  Posted on 05-Nov-2010
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Was there to replace my damaged windscreen. All in all, the entire process lasted about 1.25hours. The staff was very meticulous with the paperwork and post replacement briefings. Ensured that I fully understood the post replacement precautionary actions. Kudos for the good job and friendly staff. Cheerios! Post Management Response
 
Veximan
2nd Gear
2 reviews
142 points
119 forum posts Joined on 30-Aug-2006
 Posted on 16-Oct-2010
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Went there for scratch removal today. Excellent service at reasonable price. highly recommended! Post Management Response
 
Woonyang
3rd Gear
16 reviews
450 points
435 forum posts Joined on 19-Jul-2009
 Posted on 18-Sep-2010
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
very good service and affordable. price is far lower than some other shops but repair is top quality. Post Management Response
 
Siewkin
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 15-Mar-2009
 Posted on 18-Sep-2010
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Excellent Service, Good Quality of Workmanship, Original Toyota Quality Material. I replaced my Altis windscreen there due to long crack line. No wind noise. As good as new one. In fact, you don't see any different. Highly highly recommended. Post Management Response
 
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Merchant Logo Glass-Fix Pte Ltd
4.5 stars - based on 14 reviews

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