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   Consumer Reviews of Sunday Plus Auto Computerised Service Centre Pte Ltd
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2.7
 
7 Consumer Reviews
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Technical Expertise
2.7 Customer Service
2.7
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Value for money
2.7 Outlet Experience
2.7
reminisce
Neutral Newbie
1 reviews
0 points
4 forum posts Joined on 26-Jan-2018
Very good experience  Posted on 26-Jan-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Chanced upon this workshop today as I was looking out for a workshop to fix my steering issues for my Vios.

They brought my car out for a test drive and then mounted it on their alignment rack. This rack was this huge machine by the brand of "Hunter", a computer screen and 2 cameras which tell you the state of tires and steering. Was told that my wheels went out of alignment due to impact, i suspect it was due to a recent visit to malaysia and there was a huge pothole which I drove into. Took them half an hour to fix it. Meanwhile they also rectified my tire pressure and checked my brakes.

Now my steering feels right and they also pumped my tires up for a minimal cost. Ride also feels a lot more stable, especially during cornering. Staffs are very experienced and meticulous, they also helped to top up my wiper fluid and check for any oil, gas or fluid leaks. Boss is a friendly man, definitely worth checking out!
 
sctan
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 20-Dec-2017
Well experienced and trusted delivery - will definitely come back in future  Posted on 20-Dec-2017
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Frankly speaking, quite surprised by the negative reviews below. But then again, maybe the crew has changed since 6 years ago? Seems very sweeping anyway. Just to share my experience.

Recommended by friend, I sent my 7 years old Honda Civic to Sunday Plus for servicing. Jeffrey is a very experienced mechanic. Without driving the car, he has this whole instrument set-up which can tell that my steering wheel is misaligned to the left. I complained of a clinking sound at the back, rattling gear shaft and bad suspension which the crew later diagnosed them as worn out suspension and cracked mounting after inspection.

Total of 8 replacement parts, so understandably, took them almost 3 hours. Halfway through, I went back just to check that they used original parts. Luckily, delivery came with original Honda packaging with all certified parts. Thumbs up for their honesty.

By the time we left its already almost 6pm. Bill came up to more than 1k - a bit higher than expected, but still reasonable consider-ng that they changed 11 parts in the end - additional leakages found halfway through which affected my acceleration.

So far, no complaints. Rattling problem is no longer there and suspension feels like very smooth, acceleration more powerful - almost like new car. Will definitely go there again!
Management Response by Sunday Plus Auto Computerised Service Centre Pte Ltd
30-Dec-2017

Dear sctan, thank you for the feedback and I'm glad that you've had a pleasant experience with us.

- Hayley

 
Cecilialhe
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 15-Mar-2009
Good services and value for money  Posted on 09-Nov-2015
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Upon reading the reviews, quite ambigous.
Hence when I waited for my touchup of repainting. It was reasonably done. The paint of course well patch like new.
No doubt it take a long while. My alignments are done that I can drive very smoothly. As from the last maintanace, my car was trouble free for a year till the forthcoming maintance.
The spark plugs and tyres that I change last till now from 4 years ago.
The air con are cool and well ventilate from the last servicing by them.
Car parts for replacement are $$$$$. Hence they charge reasonably apart from the car parts and labour. It is clearly stated in the invoice.
You can get fast for car repair hence the my wait is very worth as my car has been done up properly.
Neat with no fuss for a long time. Worth it.
Wise and look around the market and the repairs around than you will know how good and down to earth they are.
Management Response by Sunday Plus Auto Computerised Service Centre Pte Ltd
30-Dec-2017

Dear Cecilialhe, thank you for the kind words.

 
Piggy83sg
Clutched
11 reviews
8 points
138 forum posts Joined on 15-Mar-2009
Not tat good  Posted on 19-Aug-2011
  • Technical Expertise1.0
  • Customer Service1.0
  • Value for money1.0
  • Outlet Experience1.0
I agree they c wat car u drive n wat thing u do when I waited at the workshop there 1.5 hr. Mine is a small touchup paint job which I left car at 1.30pm n only can drive off at 8pm. some more the worker drive into the workshop (I believe they outsource the job to other workshop) and he can throw off my car key onto my windscreen when he alight. the boss Jeffrey also really do hard selling and i find his charges r slightly above market price. its a one off trip, I will not go back there again.
Management Response by Sunday Plus Auto Computerised Service Centre Pte Ltd
30-Dec-2017

Dear sir, I am sorry to hear about your bad experience. We apologize for the wait time as this is what we are constantly working on - optimizing for shorter wait times and clearer communications with customers.

I stress that we treat all our customers equally and this is a core company policy that is very important to us. The car brand is independent of our service. We're very sorry to have allowed such a misunderstanding to occur. We really appreciate your feedback and I have personally brought up this feedback to our crew.

We have a strict pricing policy and we use genuine parts and materials unless requested otherwise by customers. Thank you very much for your kind feedback.

- Hayley

 
Shanhz
3rd Gear
1 reviews
298 points
1074 forum posts Joined on 04-Jul-2004
 Posted on 26-May-2010
  • Technical Expertise1.0
  • Customer Service1.0
  • Value for money1.0
  • Outlet Experience1.0
they also look at what car you drive. that time i was telling them abt my car prob, a big car drive in (merc or bmw), immediately change target leow. end up i wait long long for next person to come and service
Management Response by Sunday Plus Auto Computerised Service Centre Pte Ltd
30-Dec-2017

Dear Shanhz, I am very sorry to hear about your experience. We seek your understanding that there are multiple factors affecting service time, such as delivery and availability of spare parts, condition of car.

We're sorry to have allowed such a misunderstanding to occur. We treat all our customers equally and this is a core company policy. The brand of cars is independent of our service. Thank you for the feedback. Please feel free to reach out to me.

- Hayley

 
Aloysiusliew
Neutral Newbie
3 reviews
1 points
20 forum posts Joined on 09-Mar-2010
 Posted on 24-May-2010
  • Technical Expertise1.0
  • Customer Service1.0
  • Value for money1.0
  • Outlet Experience1.0
Cannot trust their work. At first, the boss ensured that they only use only original fluid but ended using another fluid in my car without informing me. This happen to see them pouring another brand of fluid when I went back to my car to take something. I question the boss but he explain to me the other brand also can (cheaper grade). He will also ask you to do this and that too.
Management Response by Sunday Plus Auto Computerised Service Centre Pte Ltd
30-Dec-2017

Hi Aloysius, I am sorry to hear about your experience. We really appreciate your feedback. I stress that we are very strict on using original products for customers unless specifically requested otherwise by customers. We have tightened our procedures over the years to avoid miscommunication. Thank you for the feedback.

- Hayley

 
Adrainlim
Neutral Newbie
1 reviews
0 points
1 forum posts Joined on 10-May-2009
 Posted on 01-Dec-2009
  • Technical Expertise1.0
  • Customer Service1.0
  • Value for money1.0
  • Outlet Experience1.0
Super Disgusted by the owner Jeffery. The 1st time u see him and agree to let him service your car you k rest ensured u get the number 1 service from him.. After when he gain your trust, prices started to Mark up and poor workmanship is delivered to u! And he will start to ask u to change this and change that. Ending that i even went for a top overhaul costing me over $1k. Didn`t know the market price at that time so cheated cause the top casket that he gave was of poor quality and ended up my engine oil being leaked out. Till recently i juz went to another workshop and showed the mechanic my invoice then i know that i was being charged 2 times higher then outside.
Management Response by Sunday Plus Auto Computerised Service Centre Pte Ltd
30-Dec-2017

Hi Adrain, we are deeply sorry for your experience. We have taken these considerations seriously and have tightened our procedures to prevent miscommunication. I stress that we are very strict on our pricing policies and use original parts unless customer requests for re-conditioned parts. Please feel free to reach out to us directly regarding the specifics. Thank you for the feedback.

-Hayley

 
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Merchant Logo Sunday Plus Auto Computerised Service Centre Pte Ltd
3 stars - based on 7 reviews

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