We refer to your complaint dated 15 Apr 2014 and we have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Firstly we would like to apologise that we did not install the HID to your fog lamp as we have agreed upon. In MyCarShop, we are a 100% legit and all our staff are professionally-trained mechanic. As we realise that your fog lamp is cracked, we are unable to continue the job as it may lead to future problems like water leaking and short circuit.

As you have mention that I have "fiddle" your fog lamp and then asked my mechanic to do the rest of the job. It may seem this way to you but the true facts is that I am in charge of the quality and satisfaction of my customers and my mechanic is the one who practice the work and fulfill our customer's satisfaction. While i was inspecting and trying to figure up the complication of the installation, so i can delegate my mechanic for the project. And i realise that the foglamp is cracked. And as MyCarShop always work as a team, i have engage one of my mechanic to to reassure the issue before we bring this up to you.

Pardon us for this misunderstanding as we would like to extend our apologies for the inconvenience caused. We take into consideration of the time you have spent inside our workshop, so we didn't charge you for labour fee during that day.

Lastly, thank you for your feedback and we will work closely with all our mechanic. We will be more tactful and we welcome you back again for the next visit.

We would like to extend our apologies for the inconvenience caused and assure you that we have taken the necessary steps to remedy the situations.

Should you need any further clarification, please do not hesitate to contact us.

Thank you!

Hi Picanto_Ben,

Thank you for writing in to regarding about the speaker and battery incident to us and we appreciate your valuable feedback.

To do accept our apology where we might be a little too impetuous when we are doing the explanation to you. We do like to keep our customer to the highest satisfactory level as possible.

For the speaker's issue, It is indeed "spoil" but it is still usable. The speaker is cover with paper to amplify and project the sound of from the electric wave. What we are trying to tell you is that if there is a hole in the speaker, the sound clarity will be affected, if you are a avid listener you might find that the sound will be a little off. This is when we come in and recommend you a new set of speaker for your consideration. We do not have any intention of hard-selling you any of the product as all the product we bring in are mostly reputable brands which the have their fair share of fans coming and ask for the products itself.

And for the battery issue, you battery indicator have shown black in color which means it's dying soon. And of course, we may be wrong due to the inaccuracy of the built-in indicator, but we also have a external battery testing kit to test the battery life. I understand that because of the 1st incident you become skeptical. We have already look into this and also re-evaluate how we should handle this kind of situation if it arise again.

I would like to assure everyone of you that while shopping and having your car done in Mycarshop you are receiving the most genuine service and product with our years of experiences and also our extensive support. We are looking forward to serve you again.

Lastly, i thank you for this feedback and we are definitely going to improve on this!

Cheers,
Mycarshop