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   Consumer Reviews of Shell Autoserv Centre
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OVERALL RATING
 
5 Reviewers
4 out of 5
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Technical Expertise
4.2/5 Customer Service
4/5
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Value for money
3.6/5 Outlet Experience
4/5
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5 Reviews

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prakashgmd
Neutral Newbie
1 reviews
2 points
1 forum posts Joined on 02-Feb-2015
Shell Autoserv Sengkang  Posted on 19-Dec-2016
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Overall Rating: 
  • Technical Expertise2/5
  • Customer Service2/5
  • Value for money1/5
  • Outlet Experience1/5
Recently I approached Shell Autoserv, Sengkang for general servicing my car. They are very expensive. Initially they said lot of parts has be changed and when I said I do not want to spend too much, then they started cutting down many components saying that it is not necessary. Their parts prices are unreasonbly costlier than CC(dealer).

I will not go back to them next time. Post Management Response
 
Zekexone
Neutral Newbie
3 reviews
12 points
5 forum posts Joined on 21-Feb-2012
Shell Autoserv @ Toa Payoh  Posted on 12-Oct-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
My experiences there so far have been great. Reliability and honest efforts at no extra cost. From a punctured tyre to routine servicing, they really ensure the work done meets the driver's expectation. Their honest opinion on what need or need not change comes with knowledgeable assurance so as to ensure you stretch your dollars and not wasting it. Workmanship wise is good considering that they really take note of the method they use to work on your car so as not to damage or be reckless around it. They ensure too that the 36 point check they provide are not taken lightly and carefully check and monitor thoroughly. The minimum downside is the average waiting time but it's not as bad as the one i had to go through with Agent Workshop. Post Management Response
 
Jack_taz
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 13-Sep-2012
Service & Repair at shell autoserv Toa Payoh  Posted on 29-Nov-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service4/5
  • Value for money4/5
  • Outlet Experience5/5
Been patronizing the workshop for ard 6 years... The staff - Meng, 'uncle', Joseph are knowledgeable, experienced & friendly. Costs wise, quite reasonable.. Recently my car broke down and I call the workshop at ard 5.45 PM and informed them that I will get my car tow there for them to check on the issue following day as they closes at 6pm. To my surprise, when I reach the workshop at 8pm the manager - Joseph was there waiting for me and he eagerly checked on my vehicle! The issue was quickly identified and following day, I collected my car at noon! Post Management Response
 
Candylim
Clutched
3 reviews
44 points
26 forum posts Joined on 21-Dec-2012
Serviced my car back to new @ Upp S'goon!  Posted on 30-May-2013
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience5/5
The staff were very friendly and helpful and they explained to me all the diff packages because I had no idea which one to pick. I eventually picked the Helix Ultra Servicing package and my Altis runs very well now! Will come back 4 furture servicing! :) Post Management Response
 
Troytrojanhorse
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 30-Mar-2011
Servicing and Repair done at 2 Boon Lay Shell Station (2011-03-30)  Posted on 30-Mar-2011
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service4/5
  • Value for money4/5
  • Outlet Experience4/5
Today have my car sent for service and repair. Servicing done using Shell Helix Ultra Servicing Packages (Standard). The retail price of Helix Ultra is $104. And the service package cost $118. The repair was done using original toyota parts. Replacing rear ball bearing, front and rear shock absorber, Air filter, Spark plug, 4 piece of michelin tyres. Post Management Response
 
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Merchant Logo Shell Autoserv Centre
4 stars - based on 5 reviews

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