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   Consumer Reviews of D Motorwerkz Pte Ltd
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OVERALL RATING
 
41 Reviewers
5 out of 5
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Technical Expertise
4.8/5 Customer Service
4.8/5
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Value for money
4.5/5 Outlet Experience
4.5/5
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41 Reviews

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ChinLiHao
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 22-Jun-2016
Wash throttle body also cannot make it..  Posted on 29-Mar-2021
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Overall Rating: 
  • Technical Expertise1/5
  • Customer Service1/5
  • Value for money1/5
  • Outlet Experience1/5
Went in to have my engine mounting check out & Quotation. Plug in scan tool and suggested to wash my throttle body for ridiculous $88 before gst btw.. Me thinking building a relationship, nearby home plus open till late. Turn out after service have free gift of Engine light, supposedly owner ask to pay up $300 for a used tb replacement or can go elsewhere.. Super responsible. Long story short, visit at your own risk. Better of going dynamic just next block, solve and won't give new headache

1 Review Photo(s)

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Management Response by D Motorwerkz Pte Ltd
30-Mar-2021

Dear customer we very appreciate for ur kind review and feedback to us. Thank you. But seems thing happened is not as what mentioned above. 🤔 Car came into the workshop and mentioned to mechanic that is idling issue and we highlighted to u on ur engine mounting causes vibration too. And u told mechanic that you are already aware of it. Therefore we proceed with diagnostic on the idling. Found out ur throttlebody is filled with carbon therefore we advise to proceed with service throttlebody first. And price are definitely mentioned and advise accordingly before we proceed and further. U agreed. After cleaning, test drive and show that ur throttlebody is worn therefore there is a checklight. As its a late night, we can only quote on a secondhand throttlebody on the next morning. However when we called and quote on the throttlebody $300. You told us that we causes the chklight. Do understand that reading, physically throttlebody with carbon dirt and diagnostic is shown clearly to u the day before. Out of goodwill, we took in the throttlebody and tested to show u, after fixing the 2nd hand throttlebody, idling is better and no more engine light. And also we did mentioned if you are not comfortable with us fixing. We can just remove it out at no charges.

But ended up ur friends that came with you saw everything and want us to give a discount. Therefore we even go further to waive off the $88 collected from the day before. And collected $218 nett ONLY.

We believe we have done all showing and escalate well on our communication.
We will take in ur feedback and try our best to improve to bring better service in the future. Cheers 😉

Thank you so much.

 
review user
Darren Quek, Owner of Nissan Qashqai, verified customer
Thank you Dave & Fion  Posted on 14-Jan-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
A big thank you to Dave and Fion for their time and effort. They are knowledgeable to share with you on how they are going to get the repair done. Price is reasonable and has a good chilling place while waiting for your car to be done. They are literally a highly recommended one stop workshop for your needs on your cars. They provide, repair, spray painting and tyres! Everything can just be done in one location, I love the convenience! - Darren Quek, Owner of Nissan Qashqai
 
horsingaround
Neutral Newbie
6 reviews
0 points
0 forum posts Joined on 05-May-2021
Fuss free workshop that is opened till late  Posted on 05-Sep-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Spotted a nail in the late evening. Lucky that they are the only workshop that are open till late. Fuss free nail removal & Repair, check tyre pressure and tyre condition. Dave also remembered to quote me the next day on the tyre brands that I enquired. Good service :)
 
review user
reviewed on Facebook
Awesome service  Posted on 17-Jul-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
awesome service. friendly staff. my prefered choice. - Muhammad Khairi
 
review user
reviewed on Facebook
Work was done up very professionally & beautifully  Posted on 17-Mar-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
Work was done up very professionally & beautifully. Is definitely recommended! Especially Dave! Thumbs up for D Motorwerkz! - Low Meng Lun
 
review user
reviewed on Facebook
Thumbs up to the team!  Posted on 03-Mar-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
Came to repair bumper, the staff Mr Fion and colleagues did a great work! Thumbs up to the team! Budiman Hadbi
 
review user
reviewed on Facebook
Nice and helpful staff and team.  Posted on 05-Jan-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
first time here. nice and helpful staff and team. - Profsheepy Rider
 
review user
reviewed on Facebook
Exceptional service and very helpful  Posted on 28-Dec-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
Exceptional service and very helpful. Making sure your needs are taken care to best. - Christopher Lek Han Wei
 
review user
Adam Fu, Owner of Mitsubishi ASX, verified customer
Professional service  Posted on 20-Dec-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
All their staffs are so friendly and professional, especially Dave! He is very knowledgeable when answering to my questions. Work was done up professionally. I love their cosy waiting room. Can relax and have some drinks while waiting for the car to be done. - Adam Fu, Owner of Mitsubishi ASX
 
Their services are awesome.  Posted on 20-Aug-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
Their services are awesome. Everyone who works there are knowledgeable and most importantly, honest. You'll feel comfortable knowing that your vehicles are getting serviced / checked by the right people. 😊 - Afiq Raman
 
Kudos to Dave & Team at D Motorwerks  Posted on 08-Jul-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
Kudos to Dave & Team at DMotorwerks. They are very professional and very detailed in explaining the faults of the car. They are very patient and specifically show all the parts which needed to be changed. Great team of mechanics. Very friendly and has good customer service. Special Thanks especially to Eddie and Choy. My car broke down during the evening peak hours and Zac called for a tow truck all the way from Changi to Woodlands within minutes! Fion even let me use their car when my drive has to be left at their workshop. Overall a great great experience. Will definitely come back to DMotorwerks! Cheers guys! ✌️ - Intan Noorashikin Jamian
 
review user
reviewed on Facebook
Friendly people and environment  Posted on 17-May-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
Friendly people and environment..fully assured when vehicles are left in their hands! Highly recommended to all motorists residing around north west areas. - Ivan Tan C K
 
review user
reviewed on Facebook
Experience trustworthy mechanic and reasonable price  Posted on 13-May-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
Sent my car for servicing today. I took their package and very satisfied with their 30 points checking. Their mech notify me the issues found for my car and the best thing is that allow me decide which faulty parts need to be change urgently first and the others issue at another time. There no hard selling either from the mechanics and their boss. Will definitely come again. Experience trustworthy mechanic and reasonable price. - Saz Salleh
 
review user
reviewed on Facebook
Best costomer service from Dave & Fion  Posted on 18-Nov-2018
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
Compliments to dave and fion for their best costomer service .... send my pinky swift to them for repair n claim after an accident .... they handle my case well even after afew problems that i need to come back to them afew times but everytime i came back they serve me and rectify my problems super well even gave me a car to use while my car is in their workshop afew times .... 2 tumbs up to DMotowerkz ...... will definately come back to them - Muhammad Farhan Amin
 
review user
reviewed on Facebook
Kudos to D Motorwerkz team!  Posted on 23-Oct-2018
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
Mine got battery light random flash for almost 6-7 month...And my alternator and battery keep failing 2 times within 6 month. 3 workshop and 1 of it is borneo motors can't even solve .. Borneo recommend me buy new car as they say my car suspect got electrical wire problem due to short from third party wiring n milage also high ard 260k ..Cost to repair estimated min 4k to 6k plus and i need to put my car at borneo for 1 1/2 month... I almost want to faint ..So i decide to scrap my car and planning to get 2nd hand vios until 1st October 2018 .. I try my luck as i found this mechanic from internet ..Dmotorwerkz at woodland ...Thanks Allah...They solve my problem within 3 days and say my car engine n gear box is good condition and there is no short circuit in my wire harness ...Good to renew COE for another 5 or 10 years.. Problem is the valve cover which 2 of the spark plug tighten to it ..The tread already gone. Since it's slightly loose and the spark plug is movable due to pressure in the engine ..It create engine interference which cause the voltage fluctuation. Indirectly cause my alternator regulator to work harder as it try to stabilize the alternator output voltage .. And it also degrade my car battery performance due to frequent undercharge and overcharge. As the voltage not stable and sometime it might spike or fluctuate ... My car cabin light and headlight will randomly flicker ..Ah Chow is a good mechanic and a no-nonsense guy. Seems to me looks like Toyota Expert . Ah chow tells me that I'm lucky that I did not rev my car during driving as there are chances the ECU will burn due to voltage spike as the voltage might be at 24volt. If ECU burn ...Thats alot of money. This explains why for the past 6 months why my car battery light randomly on which at least every 20 min it come out once and very fast disappears. Anyway, almost 15 days and seems everything good and now my engine silky smooth ..No more intermittent battery light ... Price wise ...Some people might say slightly on the high side ...But to me ...It is justifiable as the effort they put in to solve my problem and importantly it's located at woodland which convenient for me. Kudos to Dave , Ah Chow and the rest of dmotorwerkz team..Keep up the good work - Iskandar Bin Abdul Sani
 
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Merchant Logo D Motorwerkz Pte Ltd
5 stars - based on 41 reviews

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