Dear customer we very appreciate for ur kind review and feedback to us. Thank you. But seems thing happened is not as what mentioned above. 🤔 Car came into the workshop and mentioned to mechanic that is idling issue and we highlighted to u on ur engine mounting causes vibration too. And u told mechanic that you are already aware of it. Therefore we proceed with diagnostic on the idling. Found out ur throttlebody is filled with carbon therefore we advise to proceed with service throttlebody first. And price are definitely mentioned and advise accordingly before we proceed and further. U agreed. After cleaning, test drive and show that ur throttlebody is worn therefore there is a checklight. As its a late night, we can only quote on a secondhand throttlebody on the next morning. However when we called and quote on the throttlebody $300. You told us that we causes the chklight. Do understand that reading, physically throttlebody with carbon dirt and diagnostic is shown clearly to u the day before. Out of goodwill, we took in the throttlebody and tested to show u, after fixing the 2nd hand throttlebody, idling is better and no more engine light. And also we did mentioned if you are not comfortable with us fixing. We can just remove it out at no charges.

But ended up ur friends that came with you saw everything and want us to give a discount. Therefore we even go further to waive off the $88 collected from the day before. And collected $218 nett ONLY.

We believe we have done all showing and escalate well on our communication.
We will take in ur feedback and try our best to improve to bring better service in the future. Cheers 😉

Thank you so much.