It started as a relatively positive experience with the salesperson, Roger. However, over time, the company's operations revealed an unacceptable pattern of disorganization and disregard for customer obligations.

Throughout the rental, I was repeatedly asked to return the vehicle for servicing — often without the courtesy of refueling it afterward. While that alone was a minor inconvenience, the real issues began in May.

Out of nowhere, I was told that additional charges would apply for driving the car into Malaysia — despite our original agreement explicitly including Malaysia usage as part of the deal. When questioned, the response was that while the agreement still "Allowed" Driving in, the new VEP policy meant extra fees now applied. Frankly, it is absurd and unethical to change the terms of a contract midway through without proper renegotiation or consent. After extended discussions, we mutually agreed to terminate the contract.

I walked away without bad blood, though I must say the cost was excessive — nearly $1,800 per month for a 9-year-old vehicle, and additional fees of $35 per day to Johor and $80 per day to Kuala Lumpur.

What crossed the line entirely was what happened afterward. Two weeks ago, I received a final warning letter from LTA regarding an unpaid toll fine. Upon checking, I realized that when the company took back the vehicle, they had removed the cash card from the IU — causing a toll violation. No one informed me of this until the final warning arrived. Only then was the fine forwarded to me.

When I contacted Roger — the same salesperson I initially dealt with — to seek clarification, he chose to ignore me completely.

This level of irresponsibility and avoidance is unacceptable. Whether due to negligence or a complete lack of accountability, this behavior reflects very poorly on the company. Customers should not be penalized for oversights caused by the service provider.

I just leased a Honda Vezel from CL Leasing today and received efficient and great service from staff Wei Jun (Roger). He explained all the details of the insurance excess and any details on the car before I started the lease term. Car was in good condition and they even washed the car for me before driving it off. Roger's message replies were fast and concise too. Recommended company for peace of mind and smooth processing. Well done!

The whole experience from start to end was pleasant and smooth. The car is in very good condition. Will definitely rent from them again - Shahlan, Rented Honda Vezel

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The process was smooth and professional, with easy car availability and thorough vehicle inspection before departure. They are P-plate friendly, and their prices are very competitive compared to others. Their responses to questions are quick and they go the extra mile for their customers. I highly recommend them to anyone looking to rent or lease a vehicle. The cars are well-maintained and well-cared-for. - Mr Tan, Rented Mazda 3

A huge thank you to Roger and his team for being very attentive to details for their customer's wants and needs. They maintained a 12-year old Toyota Corolla 10th Gen very well until it can rival a continental car in aesthetics and power. And once again due to this hard work and effort, my participation in my friend's weddings with this car was a huge success. Hope you can maintain the same standard all the way - Shawn Kong, Rented Toyota Altis

CL Leasing s the best rental company ever. Their service is the best among all rental company! i want special thanks to yaoxiang he helped a lot especially when i needed help during my rental experience!! very nice and polite! Top notch service !! Their car are super affordable and easy to access! Do support them and you won't regret your experience with CL Leasing! - Vincent, Rented Mazda 3

From the start of our journey to find a family car, Yao Xiang has been - without question - the most dedicated salesperson I have crossed paths with. He has exceeded my expectations with his prompt replies, sound advice, and dedicated solutioning. This weekend, our air-con compressor spoiled. Yao Xiang came to my place with a relief car on Sunday night, and by Monday night, had returned with the car fixed. His service provided reassurance and sets a very high bar for other customer-facing professionals to benchmark against. We are glad to recommend him, and CL Leasing to anyone looking for solutions to car access. - Paul Yuen, Rented Mazda 3

I have been driving a Mazda 3 for over a year now and have been very pleased with its performance and the excellent servicing I have received. I am happy to recommend this car to anyone looking for a reliable and enjoyable driving experience. - Raviinder Singh, Rented Mazda 3

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I highly recommend Yao Xiang to anyone in need of top-notch sales expertise! Beyond his impressive responsiveness to my questions and concerns, what really sets Yao Xiang apart is his genuine service with heart. I feel well taken care of and that he truly tries his very best in my leasing experience as smooth and stress-free as possible. I also appreciate how the seamlessly the entire team at CL Leasing works together. From sales to operations to finance, every department contributed to making the process efficient and stress-free. Their collaborative approach significantly improved the overall experience. Thank you CL Leasing and Yao Xiang for the top-tier service and a fantastic customer experience. They set a new standard in the industry! - Zhilin, Rented Honda Vezel

Leased their Hondo vezel for 2 weeks, this car is in tip top condition no issues for the whole period. Paperwork fast easy and customer service is friendly and helpful. Highly recommend - Troy Chiang, Rented Honda Vezel

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I've had the pleasure of renting a car from CL Leasing for over a year now (Mazda 3, SMZ 2950D), and I must say that their service has been top-notch! But what truly sets them apart is the exceptional support from their staff, particularly Yao Xiang.

When I unfortunately got into a small accident, Yao Xiang went above and beyond to assist me. His professionalism, empathy, and prompt assistance made a stressful situation much more manageable. His dedication to ensuring I received the help I needed was truly impressive.

I've been a satisfied customer for over a year, and this experience has only strengthened my loyalty to CL Leasing. If you're looking for a reliable car rental company with outstanding customer service, look no further than CL Leasing, and ask for Yao Xiang!

I had an amazing experience with CL Leasing! The quality of service exceeded my expectations, and Roger & team were outstanding. Everything was handled promptly and professionally, making the entire car leasing process smooth and hassle-free. I highly recommend CL Leasing to anyone looking for a reliable and efficient car leasing company. Great job, Roger & team! - Ashley, Rented Mazda 3

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I rented a Mazda 3 from CL for a duration of 2 years. Yao Xiang demonstrated exceptional responsiveness and efficiency in arranging a replacement vehicle whenever the car required servicing. On one occasion when the car's multimedia system malfunctioned, he promptly arranged a replacement for me. Yao Xiang's excellent service is commendable, and I highly recommend this place to anyone looking to lease a car. - Alex Fong, Rented Mazda 3

I've been leasing a car from CL Leasing for about 6 months, and everything has been great so far. Roger was very helpful when I was choosing a vehicle, the car was delivered in excellent condition, and he's been very responsive with all the questions I've had since then. The prices for their range of cars is very competitive, and so far the customer service has been much better than any of the other companies I've leased from. - Daniel Wise, Rented Mazda 3

I'm not just leasing a car with CL Leasing, I'm getting exceptional customer service! They've truly gone above and beyond on multiple occasions. I've been leasing with them since 2019 and both my wife and I never fail to be impressed by their service. Let me tell you, life throws you curveballs sometimes, and mine often landed at the most inconvenient times. Like the time I got rear-ended late one night. Shaken but okay, I contacted Alvin and he walked me through the entire accident reporting process. It was a huge relief! Flat tyres at odd hours? No problem! CL Leasing has a 24/7 roadside assistance program that's been a lifesaver (and a timesaver). They even came down to my workplace during office hours to fix my flat tyre and I can leave the car in their hands while I carried on with my work. They're always prompt, courteous, and get me back on the road quickly. With every lease that ends, I know that Alvin has been doing his utmost to get me the best pricing to renew the next lease (Wife and I asked around to check). What truly sets them apart is their genuine care. I want to appreciate Alvin and Yao Xiang the most! It's clear they prioritise their customers' well-being, not just the lease agreement. Both Alvin and Yao Xiang are responsive, knowledgeable, and always willing to help, no matter the hour. If I were to recommend a leasing company that goes the extra mile, I will tell others to check out CL Leasing. They've earned a loyal customer in me! - Jerry Oliveiro, Rented Mitsubishi Attrage