I would like to thank Mr Darron Tan for his good service. He made me very comfortable from the moment I handed over the key to him, giving me an estimate how long the service would take to facilitate my schedule, even offering me a comfy office space to work while waiting. After I received my car, he also explained clearly the functions of the OBS, and gave me a sense of confidence that all things were well done. I drove home with a sense of peace and assurance that my car (SKA1415U) has been well serviced. J Aw

I'm a regular customer of ARC, and I'm always been served Mr Darron Tan. Darron never fails to impress me with his service. He is meticulous, friendly and most importantly, always so accommodative in the timing, especially when I needed to send in my car early due to my commitment. He is willing to reach the workshop early to provide the much-needed service. I'm deeply thankful to him and I hope to continue with his support for many years to come! 😄 🙏

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I originally went to another authorised workshop at level 1 due to convenience, but the workshop was dirty, workshop staff ignored me, and office staff were out for break way longer than what they were supposed to. Just told me to go away and come back later.

Decided not to wait and went up one level and lo and behold, the ARC spanned half the level, was clean and well-lit, really stood out. I was guided by one of the workers washing the floor to park, and met Ken.

Ken was a consummate professional, always under-promised and over-delivered. He readily came to inspect my vehicle and listened to my concerns about needing the car repaired ASAP. He really helped to expedite the repair process, including with the insurance surveyor, and gave daily updates first thing in the morning. I was so grateful that the vehicle was repaired ahead of schedule, but he even refused to accept a small token from me!

The repair itself was also immaculate, with no defects discovered after collection.

Simply beyond my expectations. Won't go wrong with ARC if you stay in the west.

Hi I'm am very impressed by Darron Tan who has been servicing my car for many years. He's been honest, sincere and always went extra mile to get my car problems fixed. He's been professional and has lots of experience in this area. Great job Darron! From SLB 2423Y

I have been going to ARC twice, once is my own fault, second bring another car owner there who rear me. Both experience are great, honest, do a great jobs without cutting corners.

1st case, I reverse into a pillar accidentally. Crack bumper and both my right rear light! I tried to bought my own light and bring there but in the end I didn't cos the price of the light Raymond quote me is much reasonable! Happily accept the quote and get it done. When I collect the car, the worker uncle told me my damage side reverse sensor was actually not working! Now I know why I accidentally reverse into the pillar and my friend who sit in the car when that happen also wonder why there's no constant beep before I hit the pillar. Guess what, he already replace that faulty sensor without additional charge!

2nd case, I got rear end lightly but my bumper already crack and both side slightly deform till both light pop out. Need to repair bumper and knock back slight deform. Bring the other driver over as agree 2 days later, he was quoted same standard as I was quoted previously. On top, to make sure me (old customer) didn't play punk and double claim the driver who rear end me, he suggest the driver to fill up settlement form! I gladly agree to put my name in as I am not going to double claim him just want to fix it back. This shows the honesty of ARC/Raymond!

This is a highly recommended repair workshop. Had an accident and did some search on the authorized workshops for Direct Asia. Came across many other workshops but all of them had many bad comments. Saw ARC, but there wasn't any comments about them. Took a bet and went to them. From the first step, i was already impressed. They were noting like what i read about other workshop.

I was well greeted by Raymond. And brought through the steps and advised the proceedings. And he also listen well to my issues. After that i was told that the works would take about two weeks. But in a couple of days, he called back to inform what the insurance company had instructed and told me that i could collect my car within a week. And just as promised the car was ready within a week. They did had some electrical issues that wasn't solved. After checking with the surveyor i was asked to send back the car and all was done in one working day.

Nice Manager, Nice workmanship. Young and understanding people. Friendly and service orientated. And if all of these falls in one place, it only means the boss is doing his business right.

Highly recommended!

Rgds,
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