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   Consumer Reviews of Lion City Rentals Pte Ltd
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4.8
 
53 Consumer Reviews
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Technical Expertise
4.8 Customer Service
4.8
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Value for money
4.9 Outlet Experience
4.8

friendlyplanet
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 24-Mar-2020
Good marketing, pricing, poor follow up  Posted on 24-Mar-2020
  • Technical Expertise3.0
  • Customer Service1.0
  • Value for money4.0
  • Outlet Experience2.0
Rented from Lion City on a 5 week rental- probably going to move to another firm afterwards.

Pricing was good for a 3 year old Prius, initial account rep helpful and took me though contract terms and requirements.

Pick up was a little cumbersome - had to go to City Gate Mall, walk over two buildings to inspect the car, walk back to do the paperwork, and walk back to pick up the car. Not looking forwards to the return at Kranji.

Worst is billing and customer service and website. Registering a second driver is onerous (took 3 tries, as the website only accepts small pictures, but they reject any that are not absolutely clear, and cannot do paperwork any other way). Bills were supposed to come out on Sunday- no bill. Monday I get an SMS reminder, so Tuesday I call into customer service to say I am a new customer with no bill to pay, which goes into penalty on Wednesday. To my surprise, she says they only send out bills on Tuesday night. As there is no way for me to pay a bill I don't have, I asked them if they would waive penalties if the bill did not arrive before Wednesday- she said no. When I pointed out it was rediculous to penalize someone for not paying a bill they had not received, she hung up on me.

Will cancel when my lease is up, and would recommend others rent from someone with better customer service.
 

villebiile
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 30-Aug-2016
Nice and helpful car rental  Posted on 30-Aug-2016
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Had a wonderful experience dealing with them would definitely rent from them again
 

hlwxyz
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 30-Aug-2016
Excellent service from staff  Posted on 29-Aug-2016
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
All of the staffs were friendly to me throughout the process of placing the deposit to collecting the car. One of the cheapest rental prices in Singapore!
 

Aliciachia
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 30-Aug-2016
Great rental rates!!  Posted on 29-Aug-2016
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
They have the best rental rates for new cars and used cars! There are also brand new cars that are available!
 

BOOS
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 30-Aug-2016
One of the best rental companies in Singapore!  Posted on 29-Aug-2016
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
The best and cheapest rental companies around! Great and efficient services!
 

dwong123
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 30-Aug-2016
BEST CAR RENTAL OUT THERE  Posted on 29-Aug-2016
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
The best service I've gotten out of a car rental company where staff were patient and friendly, as well as giving the cheapest rentals available. Will definitely recommend to everyone out there looking to rent a car.
 

diontwj
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 30-Aug-2016
Excellent Experience at Lion City Rentals  Posted on 29-Aug-2016
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I was at Lion City Rentals today and I was really amazed at the efficiency of the staff and the product knowledge that they posses. I was really convinced to rent a car and proceeded to rent it. They really provide the lowest prices for car rentals and I will certainly recommend my friends to the store.
They also showed really deep technical knowledge of the different cars and showed the features of their recommended cars that they have.
Overall, I had an extremely pleasant experience in the store and will strongly recommend people who wants to rent cars to visit Lion City Rentals
 

RayyanChew
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 29-Jun-2016
Lion city Rental  Posted on 28-Jun-2016
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Great service and convenient to get everything done in one place
 

WxkedNBxked
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 28-Jun-2016
REVIEWS ARE FAKES  Posted on 27-Jun-2016
  • Technical Expertise1.0
  • Customer Service1.0
  • Value for money2.0
  • Outlet Experience2.0
Hi. I just got to know that most of the reviews or perhaps all of them are fakes . I heard the reviews are done by the staffs which was directed by the company. It is so saddening when I got to know about this . So I'm just doing my part to warn everyone who's thinking of renting cars from LCR. Most of the cars are not even available . All those promises but most of us are still in the waiting list . And every time we called to ask about updates on our cars , it was always left unanswered . Are not even clear on their briefings , customer service are not even good and most of them are so rude . No much people that are facing this knows about this forum but if they do I'm sure not all the reviews will be a good one . I'm just helping out so everyone knows the truth . Pardon me .
 

ShalinaZafrel
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 27-Jun-2016
GREAT DEALS  Posted on 27-Jun-2016
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience4.0
Service from the staff is very excellent and always receiving us with a smile. Staff are very helpful with answering questions and navigate me to their office cause I lost my way :) Attractive promo, new cars and great deal!
 

SLEEPYFROST1
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 25-Jun-2016
EXCELLENT SERVICE & GREAT VALUE  Posted on 24-Jun-2016
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Very helpful sales staff, remember to ask them on various new promotions and car prices, very cheap and affordable with only $500 deposit!!
 

AllenGoh
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 25-Jun-2016
Review  Posted on 24-Jun-2016
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Staff at the Textile Center are very helpful and patience
 

shonchua
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 25-Jun-2016
Excellent Service  Posted on 24-Jun-2016
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Staffs are friendly. Excellent services. Reasonable price. Have recommended a few friends and they are happy with it!
 

victorchng83
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 24-Jun-2016
Attractive Rental Price & Good Customer Service  Posted on 24-Jun-2016
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Service from the staff is excellent and always receiving us with a smile. Had some questions on rental and the staff helped me a lot. Not forgetting attractive promotions going on now too!
 

joven123
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 25-Jun-2016
Outstanding services and value for money  Posted on 24-Jun-2016
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Staffs were very informative and friendly and services was excellent. They gave excellent choices for the type of cars. Lastly, they have many promotions ongoing to appeal to customers
 
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Merchant Logo Lion City Rentals Pte Ltd
5 stars - based on 53 reviews

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