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   Consumer Reviews of Car Lite Pte Ltd
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OVERALL RATING
 
61 Reviewers
4.8 out of 5
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Technical Expertise
4.8/5 Customer Service
4.8/5
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Value for money
4.8/5 Outlet Experience
4.9/5
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61 Reviews

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Appreciate the call directly by manager himself  Posted on 27-Jul-2020
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Overall Rating: 
  • Customer Service5/5
After a bad experience and writing in to their support team, Alvin gave a follow up call to understand the situation and proper customer service was done. It was very nice of Alvin to explain and provide a reimbursement to make up for the mistakes made by his employees. Appreciate the call directly by manager himself. - Olivia Leong Post Management Response
 
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Facebook Reviewers
Professional in handling with queries and issues  Posted on 07-Jul-2020
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Overall Rating: 
  • Customer Service5/5
Easy for use for short term rental, before and after sales customer service are quick to respond and professional in handling with queries and issues too - Bryan Tan Fong Tat Post Management Response
 
review user
Facebook Reviewers
Highly recommended for everyone! 7 stars!  Posted on 05-Jun-2020
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Overall Rating: 
  • Customer Service5/5
I am a heavy user of CarLite Singapore. Their cars are all well maintained as other many reviews show us. In addition, my recent new experience with them here. Their customer service is super good! 1.24 hour available. 2. Operator is very friendly and capable. 3. Quick reactions for my enquiries. 4. Good understanding about the problem. 5. Great knowledge about cars and their service. Highly recommended for everyone! 7 stars! Post Management Response
 
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Facebook Reviewers
Very good experience with Car Lite Car rental  Posted on 04-Jun-2020
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Overall Rating: 
  • Customer Service5/5
  • Value for money5/5
Very good experience with Car Lite Car rental because very clean + rentals are cheaper + new car brand/model and can collect the car nearby my house. Highly recommend it! - Nicholas Lee Post Management Response
 
review user
Facebook Reviewers
Carlite is my go to car sharing company  Posted on 02-Jun-2020
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Overall Rating: 
  • Customer Service5/5
  • Value for money5/5
Carlite is my go to car sharing company. Their cars are cleaner and more affordable then other companies. Their customer service team is also top notch and have provided 6 stars service to me a few times already. Thank you so much Carlite Customer service team! - JC EuTan Post Management Response
 
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Facebook Reviewers
Very good experience with Car Lite Car rental  Posted on 12-Apr-2020
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Overall Rating: 
  • Customer Service5/5
  • Value for money5/5
Very good experience with Car Lite Car rental. The car is clean and rentals are cheaper than many other options outside. It's also available for fresh new drivers like me. Highly recommend it! - Luo Lingfeng Post Management Response
 
review user
Facebook Reviewers
Customer service are good  Posted on 06-Apr-2020
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Overall Rating: 
  • Customer Service5/5
Customer service are good. No bad experience at all. - Zeus Amnard Post Management Response
 
review user
Facebook Reviewers
Very efficient and easy to use  Posted on 03-Apr-2020
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Overall Rating: 
  • Customer Service5/5
Very efficient and easy to use! - Zu Yao Lim Post Management Response
 
review user
Facebook Reviewers
Comparison of different hourly car rentals out there  Posted on 27-Mar-2020
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Overall Rating: 
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Comparison of different hourly car rentals out there , this is to be recommended. Good Customer Service, Fast sign up , within 1 hour approval . Affordable, Reasonable Pricing Range, has various locations of car and lastly amazingly convenient. This is definitely a agency with great standards. Keep it up ! - Zulhilmi Sulaiman Post Management Response
 
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Facebook Reviewers
Easy to use and affordable for short term renting  Posted on 20-Mar-2020
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Overall Rating: 
  • Customer Service5/5
  • Value for money5/5
Easy to use and affordable for short term renting. - Deon Lim Meng Wee Post Management Response
 
review user
Facebook Reviewers
Easy to book and at a cheap price! Highly recommended  Posted on 12-Mar-2020
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Overall Rating: 
  • Customer Service5/5
  • Value for money5/5
Easy to book and at a cheap price! Highly recommended - RuiQii Ang Post Management Response
 
review user
Facebook Reviewers
Cars are clean and very well maintained.  Posted on 27-Feb-2020
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Overall Rating: 
  • Customer Service5/5
cars are clean and very well maintained. customer service is also friendly and very patient. - Muhd Nadhir Mohd Ali Post Management Response
 
review user
Facebook Reviewers
Much better than all the other car sharing services cos I tried them all!  Posted on 27-Feb-2020
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Overall Rating: 
  • Customer Service5/5
Most of the cars are new and great to drive. Found my ideal car driving with Car Lite and finally purchased my own 🙂 Customer service is also fantastic I never had to wait more than 10 secs for them to pick up! Much better than all the other car sharing services cos I tried them all!! Highly recommended - Sally Yeo Post Management Response
 
review user
Facebook Reviewers
Totally no policy company!  Posted on 12-Feb-2020
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Overall Rating: 
  • Customer Service1/5
CONTRADICTORY ! Carlite says "The acceptable level of petrol upon returning is above 1/4. Below that will be subjected for investigation, and penalty later on. For needle type petrol, penalty of on the line will be $7. If below the line will be $15." Hyundai elantra meter is always on the 1/4 level and carlite has no response to that whether everybody should be penalized...... very contradictory and ridiculous policy! Totally no policy company! - John Tan
Management Response by Car Lite Pte Ltd

Dear John Tan,
We understand you are upset about the Toyota Altis petrol penalty. Afterwhich, our response team did not manage to answer your doubts with regards to the Elantra petrol, causing you further anger and frustration. We apologise for the miscommunication and will seek to improve their responses to better attend to your enquiries.

As mentioned for acceptable petrol level during return, is more than 1/4. Petrol leaflets with the sample petrol levels are printed and placed in all cars which are also accessible on our facebook page. This standardise what 1/4 level of petrol should be for both digital and analog (needle) type petrol gauges. For the Elantra Petrol, we would like to thank you for highlighting. Although the petrol leaflet sample level was printed incorrectly, all previous customers including yourself have rented multiple occasions and adhere to the stated sample petrol level. No penalty was applicable to this group of customers including yourself who adhered for the Elantra, as our responses team referred to the same petrol leaflet.

The correct acceptable return petrol level for the Elantra should be 4 Bars instead of 3 Bars. We will be replacing all leaflets in the Elantras and also updating our facebook page. To express our sincere apology for the correction, all Elantras will have their fuel tank filled to the brim during the replacement of the leaflets.

Car Lite

 
review user
Facebook Reviewers
Straight forward and customer service are helpful  Posted on 17-Jan-2020
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Overall Rating: 
  • Customer Service5/5
Good variety of cars to choose from and convenient to collect as well. Everything is automated and easy to use as well. Straight forward and customer service are helpful as well. Will come back again soon!! - Valent Chia Post Management Response
 
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Merchant Logo Car Lite Pte Ltd
5 stars - based on 61 reviews

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