of
reset



spacer
spacer
   Consumer Reviews of Gen Capital Pte Ltd (Rental & Leasing)
spacer
4.9
 
44 Consumer Reviews
spacer
Technical Expertise
5.0 Customer Service
5.0
spacer
Value for money
5.0 Outlet Experience
5.0

Moxy
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 13-Jan-2024
Check your car thoroughly and haggle enough to cover hidden problems  Posted on 12-Jan-2024
Sales staff was nice and professional. Initially gave them a 5 stars rating. After taking over the car, everything became a "Wear and tear" Item. I didnt ask for a discount, they proactively gave me a car cam which was nice. After taking over the car several issues were not resolved. 1) parking assist proximity sensor failed. This happened during test drive and results in a loud beeping sound. Sales staff disabled the parking assistance to hide this fact. When questioned she said it was hill start stop assist. Only realised the fault after taking over the car. 2) Engine bay oil leak covered by engine vanity cover. Vicom didn't catch this during inspection. Not sure why. 3) intake valve was fully clogged with carbon deposit. All in I spent over 2k to fix up the wear and tear I didn't make a fuss about the above but what really pissed me off was: 1) Sales provides 2 servicing coupons which specifies 4L 5W40 SHELL engine oil and filter. When I went to change oil, they filled it up with motormech 5w40. A chinese company which doesnt even have a website. They insisted I need to bring my own oil if that's what I want. Imagine buying a Lexus from them and realise they stuck a sticker over the Toyota and insists they're the same. VW TDI engines are extremely sensitive to engine oil which causes intake valve issues. 2) missing engine bay protector. A part that protects the undercarriage of the engine from debris. They insisted an entire missing part is wear and tear.

2 Review Photo(s)

spacer spacer
 

estherpua
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 02-Mar-2022
Thank you Deon for the awesome service.  Posted on 01-Mar-2022
Great experience with Deon. Fast replies and very efficient. He was able to answer to all my enquiries and was very detailed. Will recommend to family and friends.
 

Rjcom
Neutral Newbie
2 reviews
0 points
1 forum posts Joined on 15-Mar-2009
Very good service  Posted on 08-Jan-2022
Hassle free, straight forward, best deal, good service! Recommended!! A+++
 

Jet
Jet
Neutral Newbie
2 reviews
0 points
0 forum posts Joined on 21-Jul-2010
Excellent Cars Sales Experience  Posted on 05-Jan-2022
Good service, well demonstrated, patiently explain or answer our questions, wiling to go extra miles just to sell us 8 yrs old car, happy to get a car with good price & in good condition, definitely will go back to Jet for our the next car plan. Highly recommended! Thanks Jet & keep it up!
 

GraceWong
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 04-Dec-2021
Thank you Edwin :)  Posted on 03-Dec-2021
Great car dealing experience with Edwin. He seek to understand the requirements and provided the best arrangement for first time buyer like us. Truly appreciate the extra miles, keep up the good work!
 

review user
Alvin Kho, reviewed on Google
They are very professional and replies quickly  Posted on 07-Apr-2021
  • Customer Service5.0
They are very professional and replies quickly. The employees are patient as well because I kept asking them questions that I needed to clarify to clear my doubts and they were still very polite. Not even a single sign of annoyance shown. Will definitely be back to rent. - Alvin Kho
 

review user
Johnny Bravo, reviewed on Google
Thanks bryan for the great service  Posted on 15-Dec-2020
  • Customer Service5.0
Thanks bryan for the great service and help with my rental. Happy to have rented from them for the last 7 months, but sadly I have to go back to my country now. Deposit was refunded immediately. When I am back, will rent from bryan again! Merry Christmas everyone! - Johnny Bravo
 

review user
Weihong Neo, reviewed on Google
Highly recommended!  Posted on 02-Oct-2020
  • Customer Service5.0
Amazing follow up services and goes the extra mile. Highly recommended! - Weihong Neo
 

review user
K B, reviewed on Google
Good customer service in the end made the rental worthwhile  Posted on 14-Aug-2020
  • Customer Service5.0
Amended - the initial problems with the first car were sorted out after a few days and the replacement met my expectations. Problem was dealt with so I have changed my review to reflect this. Good service when needed. Final review: replacement car was much better than the first one and they even gave a discount for the inconvenience of exchanging the car. Good customer service in the end made the rental worthwhile. - K B
 

review user
Kim Chan, reviewed on Google
Extremely responsive even on weekend!  Posted on 10-Aug-2020
  • Customer Service5.0
I am impressed with Jen's outstanding service, very hardworking and extremely responsive even on weekend! Kudos to you for having such a great team and glad that I re-contract another 6 months rental from you guys. Cheers - Kim Chan
 

review user
Jai Zhang, reviewed on Google
I'm happy with the deal!  Posted on 04-Aug-2020
  • Customer Service5.0
Collected my reserve rental car on Tuesday this week. So far so good, condition is good and comprehensive coverage too! Friendly staff running through paperwork on the collection day and I'm happy with the deal! Renting it for 1 year - Jai Zhang
 

review user
Fulin Tay, reviewed on Google
Thank you for the efficient and prompt service!  Posted on 09-Jul-2020
  • Customer Service5.0
Thank you for the efficient and prompt service! Rental process is fuss free and easy. Car was received in very good condition and it's clean. Joshua is very friendly and accommodating to my needs! Thank you! - Fulin Tay
 

review user
kung teik, reviewed on Google
Fast and efficient.  Posted on 06-May-2020
  • Customer Service5.0
Fast and efficient. Cars are well maintained and clean. - kung teik
 

review user
Richard Sim, reviewed on Google
Excellent car rental services  Posted on 16-Mar-2020
  • Customer Service5.0
Excellent car rental services from Gen Capital! Was overwhelmed by the service provided by friendly staff Edwin. Cars are clean and well maintained with Low rental rates compared to market rates. Not to mention they have a clean, bright and welcoming office that are easily accessible. Will definitely recommend! - Richard Sim
 

review user
Charlotte Chan Hui Lin, reviewed on Google
Competitive rates  Posted on 16-Mar-2020
  • Customer Service5.0
  • Value for money5.0
Competitive rates with the perfect car condition to go along with it! - Charlotte Chan Hui Lin
 
  •   Sort By
  • « Back ( 1 2 3 ) Next »
  •  results/page
Merchant Logo Gen Capital Pte Ltd (Rental & Leasing)
5 stars - based on 44 reviews

Recommended for you

1-6 of 7