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   Consumer Reviews of Sonic Motor Pte Ltd
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4.7
 
12 Consumer Reviews
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Technical Expertise
4.3 Customer Service
4.7
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Value for money
4.8 Outlet Experience
4.5

AmberyStore
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 07-Jul-2020
Review of my experience  Posted on 14-May-2026
  • Technical Expertise1.0
  • Customer Service1.0
  • Value for money3.0
  • Outlet Experience1.0
I had a disappointing experience with Sonic Motor, and I'd like to share my honest feedback. I rented a Peugeot Partner 2017 for 7 months with them and here are my review below.
Firstly, on the day of vehicle collection, we had already discussed the arrangements the day before. Before heading down, I messaged them to confirm the collection details, but there was no response for several hours. As a result, I ended up going to the wrong location to collect the van. Only after a long delay did they reply and provide the correct pickup information.

The vehicle itself was generally acceptable, but when it came to maintenance and wear-and-tear issues such as tyres and other concerns, their responsiveness was very poor. I constantly had to follow up and chase for updates. One particular incident involved a tyre's metal lining becomes visible, which was clearly a safety concern. Despite informing the staff, no immediate assistance was provided, and days passed without proper updates. Eventually, I had to inform them that I would get it repaired myself because it was unsafe to continue driving.

Another issue was the vehicle inspection scheduling. I was only informed on the actual day of the inspection, which was extremely last minute. I had to rearrange my personal schedule just to accommodate it.

There were several other unsatisfactory experiences that I may not be able to list in full, but overall, dealing with them was frustrating due to their inconsistent communication and lack of responsiveness. I understand that businesses may not operate 24/7, but even messages sent in the morning often went unanswered until late afternoon, requiring repeated follow-ups from my side.

Based on my experience, I would strongly encourage others to think twice before engaging their services.
 

review user
Kenny Tan, Owner of Toyota Cmary.
Very good services  Posted on 22-Dec-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
very good services and very handsome boss - Kenny Tan, Owner of Toyota Cmary
 

review user
Chris Tan, Rented, Toyota Hiace, GQ14D.
Happy customer  Posted on 01-Nov-2023
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Sonic Motor comes highly recommended by my friend who also leased from them. Opting to lease a Toyota Hiace for a year, I found the staff to be friendly and helpful. The van's condition is excellent and well-maintained, and the pricing is reasonable. I am happy with my choice and would recommend Sonic Motor to others as well. - Chris Tan, Rented, Toyota Hiace,
 

review user
Glenn Ng, Rented Toyota Hiace, GBG12S.
Thank You!  Posted on 31-Oct-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
After several unpleasant experiences with rental and leasing companies, Sonic Motor proved to be a standout. Unlike others with hidden costs or poorly maintained cars, they exemplified what a reliable rental company should be. They took the time to thoroughly explain the contract and costs before I signed anything, patiently addressing all my questions stemming from past negative experiences. I asked numerous questions, and their willingness to provide clear answers amazed me. This company has shattered the nightmares I previously associated with renting a van. Thank you! - Glenn Ng, Rented Toyota Hiace,
 

review user
Mr. Sim, Rented Toyota Hiace 2.8A, GBK93U.
Customer service demonstrated high professionalism  Posted on 25-Oct-2023
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I opted to lease a Toyota Hiace for my company from Sonic Motor. The staff helped address my questions about the leasing process and the support I could expect from their company. Customer service demonstrated high professionalism. The van's condition is excellent and well-maintained, and the pricing is economical. I've chosen a year-long package with them. - Mr. Sim, Rented Toyota Hiace 2.8A,
 

review user
Terence, Rented Toyota Hiace, GBL3A.
Excellent Condition Hiace  Posted on 12-Oct-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Rented a Hiace from Sonic Motor, and the ride's condition was excellent. The package included regular car servicing, saving me on road tax and insurance, as both were covered by the company. - Terence, Rented Toyota Hiace,
 

review user
Tek Yong Huat, Rented Peugeot Partner, GBG78G.
Pleasant leasing experience  Posted on 09-Oct-2023
  • Customer Service5.0
  • Outlet Experience4.0
Sonic Motor provides excellent service; their staff is responsive when it comes to answering my text messages. The process of collecting the car is convenient and trouble-free. The van itself is of exceptional quality. I appreciate the pleasant leasing experience. - Tek Yong Huat, Rented Peugeot Partner,
 

review user
Customer
Excellent service  Posted on 30-Sep-2023
  • Customer Service5.0
  • Value for money5.0
Discovered Sonic Motor on SgCarMart. Upon calling, experienced the most patient customer service guiding me through the entire process. All inquiries were professionally addressed. On the collection day, their friendly sales staff gave me a thorough tour of the van before I drove off. Highly recommended! Mr Tan, Rented Nissan NV200,
 

review user
Jas, Rented Nissan NV350 GBM16M.
Highly recommended  Posted on 06-Sep-2023
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Great customer service, consistently prompt in addressing our inquiries. Excellent job, highly recommended - Jas, Rented Nissan NV350
 

review user
Mr. Lau, Rented Toyota Hiace 2.8A, GBM25Y.
Smooth And Trouble-Free Transaction  Posted on 18-Aug-2023
  • Customer Service5.0
  • Outlet Experience5.0
Smooth and trouble-free transaction. The staff is exceptionally efficient, and the vehicles are consistently clean. I highly recommend Sonic Motor for anyone in need of lorries, vans, or premium cars - Mr. Lau, Rented Toyota Hiace 2.8A,
 

review user
Sam Lim, Rented Toyota Hiace 3.0A, GBM26C.
Optima Condition Van  Posted on 10-Aug-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
The Hiace is in optimal condition. I've been driving this lorry for nearly four months, and it has never experienced any breakdowns, maintaining its good condition throughout. - Sam Lim, Rented Toyota Hiace 3.0A,
 

review user
John, Rented Toyota Hiace 2.8A, GBL36C.
Good Breakdown Support  Posted on 02-Aug-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
Experienced a breakdown, received support within one hour even late at night. The staff was exceptionally polite. Will use their services again and highly recommend to family and friends. - John, Rented Toyota Hiace 2.8A, GBL36-C
 
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Merchant Logo Sonic Motor Pte Ltd
5 stars - based on 12 reviews

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