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   Consumer Reviews of ANA Capital Pte Ltd
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4.2
 
5 Consumer Reviews
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Technical Expertise
2.5 Customer Service
3.0
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Value for money
3.0 Outlet Experience
3.0

DY1234
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 17-Jul-2024
Rent at your own risk!  Posted on 17-Jul-2024
  • Technical Expertise1.0
  • Customer Service1.0
  • Value for money1.0
  • Outlet Experience1.0
I have rented from multiple rental companies but none like ANA Capital. This will definitely be my first and last time renting from them.

1) Car was rented for 3 months with no accident, no knocks from any vehicles/passengers.

2) Light rubbing marks/scratches which was almost non-existent on the doors, those i did not even know it was there before or after i returned. The paintwork of the car was not that good either.
I was charged!

3) Scratches on front bumper undercarriage. This was unavoidable if i come across humps or down slope. I cannot even see the scratches from the front view.
I was charged!

4) Remember to wash your car and polish it well else it will be charged to you as well.

If the deposit is of small matter to you, just rent from them. You most likely will not get back the full deposit back. Beware of the eagle eyed lady assessing the car. Be flexible and understanding more will help your business. __I__

1 Review Photo(s)

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Management Response by ANA Capital Pte Ltd
22-Jul-2024

Dear Customer,

We value your feedback, even if your experience was mixed. We understand your frustration and apologize for any inconvenience caused.

We would like to clarify our rental agreement procedures. Upon collection of the car, we record any damages and require customers to acknowledge this with a countersignature. We ensure all our cars are well-maintained before renting them out. If there are any damages upon returning the car that were not initially recorded, and these are proven with photos, customers will be charged accordingly, or they have the option to get the car repaired.

If there are no damages based on the initial record, no additional costs will be incurred, and the full deposit will be refunded.

Thank you for your understanding.

 

sungbok73
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 09-Jun-2024
Reliable and Reasonable  Posted on 08-Jun-2024
Reliable and smooth service. The proceas is in order. Rental fee is reasonable. The car dealer is reaponsive and supportive. That's also part of rental fee.

2 Review Photo(s)

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Aminmotion
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 20-Jan-2025
Rental honda shuttle  Posted on 20-Jan-2025
Fast deal, best price, topnotch service. Highly recommend.
 

eirikell
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 18-Dec-2023
VW ID3 rented  Posted on 08-Jan-2025
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Good service! Fast in communication ! Julie did a great job!
 

syedalif
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 24-Jul-2024
Great Deal!  Posted on 24-Jul-2024
Transaction Smooth & Fast! Vehicle rented in good condition, Price your getting here is definitely worth the deal! For sure recommended!
 
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Merchant Logo ANA Capital Pte Ltd
4.5 stars - based on 5 reviews

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