Liquidators of oBike urge affected customers to submit deposit claims online

Users of oBike with unrefunded deposits can submit their claims online to liquidators, the Consumers Association of Singapore (CASE) said on Thursday (12^th July).

CASE Executive Director Loy York Jiun said in a statement that the liquidators of oBike have announced that affected consumers with existing deposits with the bike-sharing company should submit their claim together with their relevant supporting documents such as credit card/PayPal statements online at https://www.obikedepositholders.com/ as soon as possible. "The liquidators will examine and adjudicate on all claims received," he said.

When The Straits Times accessed the website on Thursday at 9:30pm, it was still accepting claims. However, the online form stopped accepting responses at about 10:30pm. Customers who have questions about the claim submission process can contact CASE for further assistance. oBike owes $6.3 million in user deposits, as well as more than $140,000 in fines to town councils.

The company's sudden closure had left users wondering if their deposit would be refunded, with users having to make a deposit of up to $49 in order to use oBike's services. CASE had last week said that the deposits had been used by oBike to fund its operations. It said that this was an 'unethical and unacceptable' move that would have left oBike 'financially hard-pressed' to return the deposits.

The Straits Times has contacted both CASE and FTI Consulting, oBike's provisional liquidators, for more information.