Our company is very particular in providing excellent customers satisfaction in terms of car mat customization. We can accomodate your request in any way or form to make your buying experince commendable.
Nevertheless, if you are displeased with our service, we can do out utmost assistance to achieve whathever modification you require.

Our management sincerely apologize for the inconvenience this issue had caused you. This kind of scenario rarely happen to our customers who placed orders over the phone that is why we are very keen to resolve this issue on a timely manner. Basically, this kind of issue occur when the mats are incorrectly installed or placed especially for big cars and not about improper cutting.

As we recall, we received a phone call from you on the day of the delivery late afternoon to inform us that the carmats did not perfectly fit the 2nd and 3rd rows of your car. We asked for your apology and promised to collect the mats the next day and replace it with the correct size after a day. You renounced our resolution and asked for the refund instead. We declined for a refund because that is our company's last resort in resolving cases like this and the like. We know that you were very disappointed knowing that it would take two more days for the carmats to be replaced that is why our staff suggested that our driver, who is also trained to customize carmats, will install the mats to your car and make the necessary correction right there and then on the following day. Hence, you finally agreed to the said option. However, you showed up to our shop first thing in the morning to have your mats replaced and was attended by 3 of our installers. Please do know that we truly appreciate your time and effort driving your car to our place which is very far from your home to resolve your issue. As stated in your comment, the installer told you that the carmats that you purchased does not have warranty at all. FYI, our cutters do not know the policy when it comes to the warranty of our products as we have sales persons who are always present to attend to all of the questions of our clients. We are sorry for the wrong information that the installer gave you. For the record, the Superior Grade carmats that you purchased comes with 1 year warranty covering the base. Our company does not tolerate false advertisements so as SG Carmart.

Again, we understand where you are coming from and deeply apologize for the nuisance.

We hope for your understanding on this matter. Thank you very much.