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Consumer Reviews of 1st Auto Pte Ltd | ||||||||||||||||||
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Good Value basic service | Posted on 21-Oct-2012 | |
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- Technical Expertise4.0
- Customer Service4.0
- Value for money5.0
- Outlet Experience4.0
Efficient & Freindly Service | Posted on 16-Oct-2012 | |
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- Technical Expertise5.0
- Customer Service5.0
- Value for money5.0
- Outlet Experience5.0
Efficient and friendly Service and reasonable price | Posted on 13-Oct-2012 | |
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- Technical Expertise5.0
- Customer Service5.0
- Value for money5.0
- Outlet Experience5.0
Fast Service and Value for Money | Posted on 28-Sep-2012 | |
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- Technical Expertise5.0
- Customer Service5.0
- Value for money5.0
- Outlet Experience5.0
Honest | Posted on 16-Sep-2012 | |
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- Technical Expertise5.0
- Customer Service5.0
- Value for money5.0
Posted on 05-Sep-2012 | ||
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- Technical Expertise5.0
- Customer Service5.0
- Value for money5.0
- Outlet Experience5.0
Posted on 04-Sep-2012 | ||
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- Technical Expertise5.0
- Customer Service5.0
- Value for money5.0
- Outlet Experience5.0
Excellence Experience | Posted on 21-Aug-2012 | |
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- Technical Expertise5.0
- Customer Service5.0
- Value for money5.0
- Outlet Experience5.0
Very good service | Posted on 17-Aug-2012 | |
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- Technical Expertise5.0
- Customer Service5.0
- Value for money5.0
- Outlet Experience5.0
Posted on 18-Jul-2012 | ||
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- Technical Expertise4.0
- Customer Service4.0
- Value for money4.0
- Outlet Experience4.0
Another Great service by Mr Yap Team for my Estima | Posted on 15-Jul-2012 | |
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- Technical Expertise5.0
- Customer Service5.0
- Value for money5.0
- Outlet Experience5.0
Posted on 09-Jul-2012 | ||
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- Technical Expertise5.0
- Customer Service5.0
- Value for money5.0
- Outlet Experience5.0
Posted on 22-Jun-2012 | ||
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- Technical Expertise5.0
- Customer Service5.0
- Value for money5.0
- Outlet Experience5.0
Car noises on bumps | Posted on 20-Jun-2012 | |
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- Technical Expertise5.0
- Customer Service5.0
- Value for money5.0
- Outlet Experience5.0

5
stars - based on 85 reviews
Additional X-Rev Engine Flush and Treatment + 21 Point Check + Oil Filter + 4L X-Rev Engine Oil Change
Â
21 Point Check includes:
Check Drive BeltingÂ
Check Cooling SystemÂ
Check Hoses and ConnectionsÂ
Check + Clean/Replace Air FilterÂ
Check UndercarriageÂ
Check Horn OperationÂ
Check and Adjust Parking BrakesÂ
Check and Adjust Clutch PedalÂ
Check Wiper ConditionÂ
Check Shock Absorber ConditionÂ
Check Wheel Bearing ConditionÂ
Check Vehicle LightingsÂ
Check 4 Wheel TyresÂ
Check Tyre Inflation PressureÂ
Check Brake Pads and Brake LiningÂ
Check Steering Linkage for Loose/Worn partsÂ
Top Up Brake FluidÂ
Top Up Power Steering FluidÂ
Top Up Clutch FluidÂ
Top Up Radiator CoolantÂ
Top Up Battery Water
1 week after servicing car pickup was bad so I opened up the front bonnet to check and found that the whole engine practically the whole thing was stained with oil all over and I found out that one of the cap for the the tank was not close properly. Today the red indicator for the radiator came up when I was driving along the expressway. I had to stop the car and check but to my dismay the radiator tank was EMPTY! Strange right, it is just least then a month. How can it be empty? Just because I bought the voucher means no need to do a good job is it? Did you even do a proper servicing to the car??!!
Hi Mizycaramel,
Thank you for writing in regard of the incident that happen on you. I would like to apologies for the mishap that happen as we are the last point of contact for your car servicing.
We agree that the usual high standards of our products / services were not met in this instance.
As a result of our investigation, we found that you made a purchase of the $57 groupon deal that is included with a X-Rev engine flush and treatment + 21 point check + oil filter and 4L X-rev Engine Oil change. The misunderstanding was caused by the groupon package that stated it only responsible for the Engine Oil and Engine oil filter. And according to my mechanic, they have done a full 21 point check and list out all the issue, but somehow it wasn't addressed from your side.
As a result, you experience the radiator problem that you have mention.
As we know that we are the last point of contact that your car have been to for servicing. I can understand that it is easily to fault the mistake. The package that you have bought is the most basic promotion and somehow the issue is brought up from my side but it wasn't address from your side. We also hope that it doesn't bring you to any inconveniences.
As the management, We would like to offer you a 15% off for all repairs and servicing. I would also like to take this chance to educate our customer that how essential it is to take care of the car to it's optimum level. I hope to address your problem without any misunderstanding.
We assure you that this will not happen again.