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   Consumer Reviews of 5D Solutions Pte Ltd
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4.9
 
114 Consumer Reviews
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Technical Expertise
4.9 Customer Service
5.0
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Value for money
4.9 Outlet Experience
4.9

review user
Sihao Quek.
Professional and honest  Posted on 11-Mar-2019
  • Customer Service5.0
  • Outlet Experience5.0
First of all, thanks Sam, Gabriel, and their team for the great job on my new ride. Through my interaction with Sam and Gabriel, I have found them to be professional and honest. The pros and cons of paint protection film vs paint protection coatings were patiently explained to me. There was no hardselling and no overpromising. Facilities are very professional and most importantly, clean and neat. Timely updates on the progress of the service was provided to give an ease of mind. After completion of the paint protection application, maintenance tips, do's and don'ts were explained. All in all, service is wonderful and I would definitely recommend them for paint protection services. - Sihao Quek
 

review user
Anthony Khoo.
After sales service is wonderful  Posted on 10-Mar-2019
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Thanks Sam and team for a great job! I did a considerable amount of research before deciding on which shop to go to... I visited at least 5 different paint coating specialists, and the combination of Sam's knowledge, his service orientation, his professional facilities, and his reasonable pricing made my decision to choose 5D Solutions an easy one. The results are great and your after sales service is wonderful. Thank you once again and I'll be seeing you regularly for washes and maintenance. - Anthony Khoo
 

review user
Mohd Faizal.
Service etiquette and products were simply amazing  Posted on 19-Feb-2019
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Booked a 3 layer package with Sam from 5D.. Service etiquette and Products were simply amazing.. My car has a real wet look even after heavy downpour despite having to cure for 72 hours.. really talented group and very modest team! Thanks 5D for the excellent service! - Mohd Faizal
 

review user
Alvin Teo.
Perfect job, highly recommended!  Posted on 01-Feb-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
This is my second time doing a review for 5D solutions as there was a change in ownership. The service got even better than before! Sam and team did a perfect job for my car to put in the paint protection film . Their objective was not only to protect the car paint but also find ways and means to make the car look better. In places where the film cannot reach, no matter how small the area it is, Sam and team did the coating to ensure total coverage area. They also helped rectified any issues with the film promptly as follow-ups and no questions ask at all! He will definitely be my last and only detailer that I will go to from now onwards. Highly recommended! - Alvin Teo
 

review user
Samir Enforcer.
Excellent service and outstanding work done  Posted on 22-Jan-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
Service was excellent, quality and outstanding work done. - Samir Enforcer
 

review user
Yoong Kang Chien.
Quality product and service  Posted on 17-Jan-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Did my coating on my new ride with 5D Solution (and New Age Polish). Received their coating package but find it too costly and almost went for another detailing shop. Mike shared about the maintenance required for their brand of coating and I like it that they don't void warranty just because we do our own washes. Maybe the only detailing shop that offers water repelling under their warranty. Also attracted to their car wash deal. $18 per wash with coat enhancer after each wash. On the day when I dropped my car with them overnight, I was impressed with their professionalism in inspecting every part of the car. Their level of check is really thorough. Went on to further explained their process of coating before I leave the place. During the coating process (plus preparation), I have been receiving constant updates about what has been done etc. Upon collection, both Sam and Mike explained the details and taught me the techniques in washing and what to look out for etc. Introduced the recommended type of washing sponge. Surprisingly they told me how to find it from Taobao as it is relatively cheaper. Got a free bottle of pH neutral car shampoo to wash my car over the next few weeks. Today, it was raining since afternoon. Went back home getting ready to apply what I was taught to do after a rain. Went back home for a quick dinner and prepared the cleaning stuff. When I was at my car, all water and water marks were nowhere to be seen. So just took the time to do some simple splashing and wiping. Before I left my car, all water had already dried up and no marks seen. Have compared many different coating packages (at least 8 shops and their different packages) and I think engaging 5D and New Age is the right option given the service provided and using of Kubebond products. Additional plus point for Mike as he was the main person answering all my queries. Very patient and detailed in answering all my queries. Not once did I feel he was unwilling to help or getting frustrated with my questions. Willing to accommodate my timing and arrangement as long as within his means. Would highly recommend to ppl who wants quality product and service! Paying a bit more but definitely no regrets! - Yoong Kang Chien
 

review user
Jia Zhi.
Highly recommended  Posted on 17-Jan-2019
  • Customer Service5.0
  • Outlet Experience5.0
Got recommendation through my colleagues for car coating. It is my first time owning a car and I have zero knowledge on car care. Sam is very friendly and professional, many thanks to him and his team for their service. Sam also took time to explain and share car maintenance tips. Highly recommended!!! - Jia Zhi
 

review user
Han Guang Chin.
Approachable yet very professional  Posted on 04-Jan-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Went to the Pioneer branch for ceramic coating for my new car. Sam and his team are very friendly, approachable yet very professional. He even took time to explain the process and shared useful tips for car care! A true car fanatic indeed! Very impressed and highly recommend if you want a professional car grooming service that is reasonably priced👍 Update (26/01/2019): Went down to the workshop again for a car wash and was surprised to know they even keep a washing machine for their cleaning cloth to maintain the highest standards! Really impressed.😲 - Han Guang Chin
 

review user
Lawrence Chua.
Highly recommended  Posted on 08-Dec-2018
  • Customer Service5.0
  • Outlet Experience5.0
Thanks to Sam and his team for their excellent service. Very accommodating! Highly recommended! Look no further if you are looking for paint protection. - Lawrence Chua
 

review user
Samantha Wei Xu.
Fantastic job  Posted on 18-Nov-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
5D did a fantastic job for an inside fumigation of my car and cleaned up any trace of little invaders inside. Their services are efficient and they took the time to explain to me the process and the methodology behind! I will definitely go back every half a year for maintenance just for the peace of mind! Thank you! - Samantha Wei Xu
 

review user
Arun Raja Arunachalam.
Professional team and excellent workmanship  Posted on 30-Oct-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
Personalised service by Gabriel & Sam! They were very accommodating and professional with their advice. The wrap was nicely done. Highly recommend Really professional team and workmanship is excellent. They even touch up on the spot any issues and will redo any defects after a week. Comes with warranty. - Arun Raja Arunachalam
 

review user
Charles Teng.
The only detailer I trust with my ride  Posted on 27-Oct-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Did my research and finally decided on 5D to do my PPS coating on my new ride. Service was excellent from first enquiry all the way down to car collection. Sam walked me through his PPS and PPF products which helped me decide what I needed, depending on the areas I felt needed more protection. Sam is an expert in this area, which gives me confidence. He also provided updates on the work in progress. Full marks for product, service and quality. Looking to come back soon to protect my interior too! - Charles Teng
 

review user
吴见程.
My car shiny as new!  Posted on 28-Sep-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
Went to 5D solutions to do yearly maintenance and prepare the car for wedding day. The boss Sam and team did a excellent job making my 3 year old car look just come out from showroom, both interior and exterior. Sam also takes time to explain to me what are the pro and cons between paint protection film and coating. And he will advise according to our requirements and budgets. There are many kinds of coating services out there and some prices are too good to be true. What set them part are their attention to detail services, their fully equipped workshop and the premium product used. As cars here are already expensive, must make sure dollar spend on it to be worth it. Thank you sam and team for making my car shiny as new!! - 吴见程
 

review user
Cern Geneva.
Great workmanship  Posted on 17-Sep-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I came across many good reviews for 5D Solutions while searching for a paint protection solution (PPS) on the web and decided to head down with my wife to checkout the offerings. We met Sam. He was very accommodating and friendly in explaining the types of PPS he could offer: ceramic coating and film-based protections while stating both their pros and cons. Sam also showed us how these were applied and their effects on the vehicles in his workshop. Sam listened to all our concerns and addressed them which helped us in deciding the appropriate PPS package for our needs - we went for the STEK DYNOshield film-based protection. Despite 3 days of installation time, Sam and his professional crew delivered great workmanship. His team also provided after sales touch-up and care for the DYNOshield film installed on my vehicle when I sent in for wash. The DYNOshield film feels smooth when you run your fingers through the surface like a layer of wax has been applied, and it is also easy to wash the car with good hydrophobic effect. If you are looking for a paint protection solution for your vehicle, give Sam a call and head down to have a face-to-face discussion with him. It is worth your effort! - Cern Geneva
 

review user
Zhen Long.
Excellent service, highly recommended!  Posted on 15-Sep-2018
  • Customer Service5.0
  • Outlet Experience5.0
I'd like to thank Sam and his team for their excellent service. I must say their customer service is beyond my expectations. When I wasn't there physically to see their progress, Sam was always updating me what was done by sending me pictures through whatsapp. Really appreciate his effort. Will definitely head back in future. Highly recommended! - Zhen Long
 
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5 stars - based on 114 reviews

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