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   Consumer Reviews of KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
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4.9
 
106 Consumer Reviews
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Technical Expertise
4.9 Customer Service
4.9
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Value for money
4.8 Outlet Experience
4.6

review user
Seth Chiow.
Very helpful & professional when come to accident claim  Posted on 21-Feb-2019
  • Technical Expertise5.0
  • Customer Service5.0
Just wanted to pop a thank you to KGC workshop, Joyce, when i met into 3 accidents in a short 9 days. I will just say that Joyce is very helpful and professional, i have no hassle at all from dropping to collection of my car. The courtesy car is a Mazda 3, but its very very clean and in good condition. I would recommend anyone who needs some work done to KGC! Also if Boss Dj is listening, Joyce deserves a big bonus lol... - Seth Chiow
 

review user
Customer
Good job from KGC  Posted on 15-Feb-2019
  • Technical Expertise5.0
  • Customer Service5.0
Good job from DJ and Joyce for the entire process. My car is now as good as new. Thank you too to Fadzli when I enquire about some other issue about my car and he was ever happy to advise me. - Tan Chee Chuan
 

Thanks KGC Team for the huge effort!  Posted on 26-Jan-2019
  • Technical Expertise5.0
  • Customer Service5.0
Superb service by DJ, Joey and team! I left my vehicle there at ease without worrying! They are the people to look for if you have problems with your car! Joey has assured me everything is fine with my F30 and they made sure everything is done up properly and timely. My EO leak and all other seals are replaced! Now it feels like a new car! Once again thanks DJ, Joey & Team for the huge effort! Huat arh! - Joey Voon
 

review user
Kennedy Au.
Quality, professional and honest service  Posted on 19-Jan-2019
  • Technical Expertise5.0
  • Customer Service5.0
In short, quality, professional and honest. DJ serves every customer with a smile despite how busy he is, that I'm really impressed. Most importantly, spray job was well done! Definitely recommend! 💯 - Kennedy Au
 

review user
Eddy Lim.
Very professional services from KGC and his team  Posted on 19-Jan-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
I went to KGC Workshop last week and had a very good experience with their services. In terms of the process and flow are all well handled and also going the extra mile to do things that are beyond just doing car servicing. The owner Dan is also a young and passionate guy who shared his vision with me of bringing his team to the next level, with the marketing efforts and valuable partners I'm sure his vision will turn into reality in a short period of time. Definitely will be a return customer and looking forward to more value adding and professional services from KGC and his team. - Eddy Lim
 

review user
Dillon Sim.
Highly recommended for all car lovers  Posted on 13-Jan-2019
  • Technical Expertise5.0
  • Customer Service5.0
Highly recommended for all car lovers. Very good service and friendly by Mr DJ Koh and his staff who is attending to me. - Dillon Sim
 

review user
Ryan Whoo.
Highly recommended for accident claim!  Posted on 08-Jan-2019
  • Technical Expertise5.0
  • Customer Service5.0
Had my car rear ended. Joyceee was very helpful with insurance claim matters and constant updates on status of repairs. Highly recommended. - Ryan Whoo
 

review user
Chia Wei Phua.
Marvellous job done  Posted on 06-Jan-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
My experience with KGC started back in 2014. They are very knowledgeable in their work areas. Pricing is reasonable too for the quality of the work and been transparency with their procedure. Recently I approached DJ and his team to touch up my vehicle PPF (side skirt and rocker panel due to KM neglection). I am impressed with Quality of their workmanship (trimming and laying of the PPF). During the downtime, DJ will constantly give updates throughout the day. Furthermore, the After-Service support is one of the best! I am amazed with the results of their service regardless its servicing, customizing of body kit, or paint and coating. I must compliment DJ and his team for the marvellous job done, the professionalism and friendliness. - Chia Wei Phua
 

review user
Lex XW Teo.
Thank you KGC  Posted on 03-Jan-2019
  • Technical Expertise5.0
  • Customer Service5.0
90% done just resprayed entire body to diamond white ! the right color ! Collecting my car now.. thanks to KGC - Lex XW Teo
 

akaijie
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 14-Nov-2018
Excellent Service  Posted on 13-Nov-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Kudos to DJ, Joyce and the rest of the team for their excellent service and workmanship! Will like to specially mention Joyce who handled my accident claims. She patiently followed through my claims all the way, from the beginning when we did the reporting to the end when i collected my car. Along the way, she also provided constant updates about my case and the status of my car. The end result was a very satisfied customer who will highly recommend KGC to anyone who needs a reliable workshop with great service and workmanship.

Great job guys!
Management Response by KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
15-Nov-2018

Thanks alot bro for your support and trust.
And thank you for your compliment for KGC Team !!

Cheers !!

www.kgcworkshop.com.sg

 

nasoud
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 20-Jul-2017
Well done  Posted on 20-Sep-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
Review on behalf of my in law whose elantra got his rear hit. Gave joyce a call and was being attended patiently even though it's a public holiday.

We went down the very next day and handed over the car. She attended to us and ensured all our questions are answered. The process was totally fuss free and reassuring and was also given a replacement car upon request.

During the course of repair, we have received constant updates with pictures of the car being fixed which he was really impressed. The car was in tip top condition when collected!

A big thank you to joyce and the guys for the excellent service and great job done!
Management Response by KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
22-Sep-2018

Thanks alot for your compliment and support!!

 

Evox
1st Gear
3 reviews
17 points
21 forum posts Joined on 07-Jan-2007
Great experience with KGC  Posted on 19-Jul-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Was introduced to KGC after a recent accident for bodywork repair. Excellent service by experienced staff with constant whatsapp updates on the repair status. Great workmanship. Recommended!
Management Response by KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
20-Jul-2018

Thanks a lot for your support and compliment bro!!

 

N43j
Neutral Newbie
1 reviews
5 points
3 forum posts Joined on 15-Aug-2011
Repair of bumper scratches  Posted on 15-May-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience4.0
Whatsapped DJ last Friday evening at 6+ to get quote for my car front bumper scratches. Got immediate response and a very reasonable quote.

Though he was not available (travelling) on the next day when I visited KGC @ Sin Ming, was attended by Fadzli who assessed the damage and informed me up front the total cost based on DJ's quote.

Was impressed with:
1. Everything was transparent and no "Hidden" Costs
2. No hardsell of any other products
3. Excellent customer service by Imelda who ushered me to collect car/handed my complimentary coupon
3. Most importantly, workmanship was very good (cannot see any difference in the repaired area, was as good as new)

Maybe can be improved:
Not really a big issue but the car collection timing was delayed by 2 hrs (from 3 - 5 p.M.), perhaps due to the rainy weather. Perhaps can consider SMS notification to your customers if any delay in car collection.

Keep up the good work!
Management Response by KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
16-May-2018

Hi Bro,

Sincerely appreciate your feedback and compliment!!
Thank you very much!

 

JeffreyTay_159797
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 02-May-2018
Car repair on insurance claim  Posted on 07-May-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Had a great experience with Koh Guan Chua Workshop by sending in my car in for repair after I met an accident.

Had been advise by the person-in-charge before I send in my car on the phone, after a clear explanation on the whole process and document needed for the claim. A replacement car was also prepared when I requested after i send in my car. Repair was done very fast and also with a latest update on the repair.

I'm very pleased with the service after I collected my car. And I was never been rejected after I make a feedback on my car after a week.

A great workshop with quality respray work and great service. Thanks DJ & Team. The quality of service and work have way exceeded my expectation!
Management Response by KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
08-May-2018

Thanks alot Jeffrey for your compliment and support.
Cheers !!!

 

AHBen87
Neutral Newbie
1 reviews
0 points
1 forum posts Joined on 24-Jun-2010
Professional in service and skills  Posted on 21-Apr-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Have been patronising KGC workshop for the past 8years. The service rendered by them is always wonderful. Be it accident claims,modification or servicing for my vehicle, they will attend it with the best of their ability. There were several episodes of my vehicle having difficulties starting or moving, they will patiently provide me guidance to solve it .Even at times when it happens during late hours, DJ will attend to me with his best service. In particularly of one of their crew named joyce. She will always provide tip top after service, to ensure my vehicle will not have the recurrence symptoms. All my accident claims will not be a smooth ones without their help. Kudos to their team for their effort! Thank you KGC :)
Management Response by KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
22-Apr-2018

Thanks a lot ah Ben for your continuous support over the years.
Thank you very much for your compliment!!
Cheers!!

 
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Merchant Logo KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
5 stars - based on 106 reviews

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