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   Consumer Reviews of KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
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4.9
 
98 Consumer Reviews
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Technical Expertise
4.9 Customer Service
4.9
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Value for money
4.8 Outlet Experience
4.6
Vanity
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 28-Mar-2017
Excellent service!!!  Posted on 28-Mar-2017
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Recently, I scratched the side of my car while parking. I sent a pic of the scratch to few workshops for a quote. The owner, DJ was so prompt in responding to my watsapp. He even could detect there was a dent in my car by just looking at the pic. This shows how professional he is in detecting the dent by just looking at the picture. I sent my car to Koh Guan Chua to re-spray the rear door and fender and required knocking for the slight dent. Within next day, all was perfectly done. Very impressed with the perfect job done,resonable pricing and excellent staff service.... I'll will definitely recommend Koh Guan Chua workshop to my friends & Relatives.
Management Response by KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
29-Mar-2017

Dear Vanity,

Thank you for your compliment.

Thanks in adv for your referrals.

Cheers !!!

 
Lightsabre
2nd Gear
27 reviews
102 points
96 forum posts Joined on 09-Mar-2010
Greatly excceded my expectation  Posted on 12-Mar-2017
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
A great experience with Koh Guan Chua Workshop! Send in my car for bumper respray due to a hit on it. Charges wise, it is very competitive and reasonable with comparison to other established spray painting companies.

After I sent in my car, the service adviser called me and explained to me in detail on the extend on the damage (including the clips broke) and work to be done. Personally I feel that it is the type of service that we as a car owner would love to have.

Upon collecting the car, what has surprised is that my car was washed, waxed and even vacuumed. The dashboard was even wiped as it was quite dusty when I sent in. Seriously I personally do not expected all of these value added services to be provided as I only go for a simple bumper respray.

A great workshop with quality respray work, great service and very reasonable pricing. Thanks DJ & Team. The quality of service and work have way exceeded my expectation!
Management Response by KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
13-Mar-2017

Thank you very much bro for your compliment and support.
Cheers !!!

 
MCFmrhonda
1st Gear
19 reviews
27 points
198 forum posts Joined on 30-May-2009
Excellent Service  Posted on 09-Mar-2017
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Boot spring seems to be broken and causes great inconvenience when opening and closing the car boot.

Contacted KGC workshop and the person in charge is very nice. He get his guy to check for me on what is the problem and give me a quote.

The quote was pretty reasonable as they need to call the stockist and get some time to change and adjust it. Was advised to come again after the boot spring has arrived.

The work was done within 2 hours during my next visit. Overall a very pleasant experience from the start to the completion of work done. Great service not only from the person in charge, but also the rest of the staffs. Thumb up!
Management Response by KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
10-Mar-2017

Thanks bro for your compliment and support bro.

Your compliment is the best drive to our team.

Thank you very much!!

 
Carnoob
Supercharged
9 reviews
6,320 points
2065 forum posts Joined on 03-Jul-2012
Repair and servicing for Hyundai Verna  Posted on 15-Mar-2016
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Just collected my ride from the workshop today. My experience with KGC is above expectations. DJ called me to understand my usage for the car plus working within my budget to get the car again in good working conditions.

I'm impressed with their professionalism and dedication to provide quality service to my car which is left with 9 more months before scrap... Thanks DJ
Management Response by KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
15-Mar-2016

Hi Carnoob,

Thanks alot for choosing us as your repairer.
It great to see your compliment.
Its belongs to whole KGC Team :)

Cheers !!!

 
Vooth
2nd Gear
4 reviews
145 points
1778 forum posts Joined on 28-Jan-2004
Great service and workmanship  Posted on 29-Jan-2016
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
I was rear-ended and originally went to my insurance company's authorised workshop to get my rear bumper fixed. However, their service left a lot to be desired, kept me waiting for 3 weeks for reply from the other party's insurance company and I have to chase them for updates and the final straw was they wanted me to postpone the repair till after CNY! I posted my situation to KGC in this forum and the reply was quite prompt and I then spoke with DJ. Brought my car down and DJ was patient in explaining the claim process with me, assuring me of my doubts. He gave me a timeline of when my car can be fixed and kept to it. He allayed my fears about whether the new bumper is really new by sending me a pic of the car with the new unpainted bumper installed and finally, throw in a free grooming for me! And it was done so well that it significantly covered my side mirrors' scratches! Really top notch service from DJ! Thank you and do keep up your good work!
Management Response by KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
30-Jan-2016

Dear Vooth,
Its encouraging to our team with your compliment.
We are highly motivated and will constantly improve your experience with us.
Thank you very much.
Happy Chinese New Year !!!

 
Helmsley
Neutral Newbie
1 reviews
0 points
2 forum posts Joined on 20-Jun-2007
Accident Claim and Repairs  Posted on 22-Jan-2016
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
This is the 3rd time I visited KGC for their service for accident claim and repairs. No prizes for guessing why I have chosen to return whenever I had an accident (major or minor).

DJ (the manager), as always, was very helpful and patient. And like most other customers will agree, he is no hard-selling fellow. Very honest and accommodating. You can let him know what you need and he will try his best to do it for you. All his assistants and technicians are well-versed in their work. This time, I had my KIA Cerato Forte front bumper changed and fixed up according to my preference after a minor collision. All claims procedures, rental car, etc were hassle-free.

Happened to learn that they are also do car servicing. Will consider doing my next servicing there. Looking at the way they work. I feel relief and safe that my car will be in good hands.

Thanks also to Melvino and his colleague (cannot remember his name) for attending to some additional requests.
Management Response by KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
24-Jan-2016

Dear Helmsley,

Sincerely thank you for all your support over the years.

KGC Team always believe that we want to improve your experience with us each visit.
And to ensure a good and long-term relationship with all our customers.

Your compliment is greatly encouraging and rewarding to our team.

Thank you very much once again.
Happy Chinese New Year to you and your family.

Cheers.
KGC Team

 
Hopynnep
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 16-Aug-2012
Excellent Job & Good Customer Service  Posted on 24-Dec-2015
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Have a minor brush with another car causing my A4 a little dent on the LH fender and front bumper and some paint chipped off. Found this workshop through website myself and was amazed by the efficiency and excellent service they deliver. I send my car in the morning and picked it up in the afternoon. All beautifully done just like brand new.

Thank U guys. Great job!


Penny
Management Response by KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
26-Dec-2015

Dear Penny,

Thank you for choosing us as your repairer.
We wish your Family a Happy New Year !!
Thank you very much.

 
kunilkuda
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 13-Nov-2015
Excellent Repaint Job  Posted on 13-Nov-2015
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Went to this workshop to touch up my bumper paint. I hit a wall during parking, no dent, but the paint chipped. They gave me reasonable price to repaint the bumper partially. Morning come evening done. The result is quite awesome. I would thought that it's a new bumper if I don't know it better.
Management Response by KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
13-Nov-2015

Dear Kunilkuda,
Thanks alot for your compliment.
Its glad to hear that.
Thank you very much

 
ykh
ykh
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 15-Jan-2014
Panel beating and spray painting  Posted on 14-Sep-2015
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Front bumper badly scratched. Rear bumper badly dented and scratched. They helped me save cost by spray painting only half of front bumper and I cannot even see the line between the 2 halves. Rear bumper is also well done, looking like new. They also polished the exterior and thoroughly cleaned the interior.
Management Response by KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
14-Sep-2015

Dear ykh,

Thanks a lot for your compliment.
Our team always do our best and put our customers' interest at first.
Your compliment is an encourage our KGC team.

Thank you very much.

Warmest Regards,

 
uverski
Neutral Newbie
4 reviews
0 points
0 forum posts Joined on 15-Jun-2014
Well done!  Posted on 08-Apr-2015
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Changed Colour of my rim and roof by spray paint. Guys did a good job. Also they solved few small issues with my car free of charge which is highly appreciated. They know what they do. Highly recommended.
Management Response by KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
23-May-2015

Dear uverski,

Thanks alot for your support and compliment.

 
RightAngle
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 24-Dec-2012
Fast response, honest opinion and good job  Posted on 24-Dec-2012
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I had a cracked wing mirror after my family member ran it into the wall during parking. Searched around the forum and called numerous workshops. DJ is the one who helped me sourced for the parts and quoted me the price within the day. Drove down to his workshop for actual assessment and he advised what's essential to replace and what's cosmetic and up to my discretion. Left my car in the morning and it is ready after lunch. The wing mirror is nicely repaired with no hidden charges. DJ is friendly and enjoyable to speak to. Will go back to him for other stuffs like maintenance and expendable items.
Management Response by KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
28-Jun-2014

Dear RightAngle,
Thanks for your compliment and support.
We will keep up our services and workmanship to serve you better.
We are also improving our envorinment to serve you better.
Thank you once again.

 
Gunsfree
Neutral Newbie
1 reviews
0 points
1 forum posts Joined on 22-Aug-2012
Highly satisfied customer  Posted on 22-Aug-2012
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I just have my car done by this workshop. I like the boss' humble and friendly attitude. Got a few deep scratches on my car. Called up 6 workshops in the east to check on the rates for this kinda repair, 3 gave me a rough quote of crazy prices, the rest simply brush me off and said I need to drive the car over to give me a quote. At last, I found this workshop in the video, the boss give me a very reasonable rough quote, and when he had seen my car, charge me an even lower quote. Their service was prompt and I was able to collect the car within a day. Even though I stayed in the east, but this workshop(at sin ming) appeals to me more than other workshops in the east. The overall feeling that I got is, other workshops (such as green star and goldhill) just want to earn 1 time big money from you, whereas Koh Guan Chua wants to earn customer satisfaction. I'm totally satisfied with their service and will recommend to my friends.
Management Response by KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
24-Dec-2012

Thank you Gunsfree.
We believe in long term biz with all our client.
We are always happy to serve you better everytime you visit us.
Thank you very much for your support and reviews.

 
Ircglitch
Neutral Newbie
1 reviews
0 points
7 forum posts Joined on 19-Mar-2010
 Posted on 08-Jun-2012
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Had a minor accident with a taxi and had to get my rear whole bumper changed and get my rear passenger, driver side door repair and painted again. Called up 5 different friends of my who had same experience with such accident before and 4 out of 5 recommended me KGC wk shop. Went down and looked for their Boss DJ, he is very friendly guy, with no hard selling, he will explain to you in details what will be done and the cost for them in details. He even drives me down to the insurance office and guided me the procedure for the claim. The best part is that my ride was ready 1 full day ahead of the before told repair date. Had a detail check of the workmanship on my car and it was great, just a small touch up was needed for the bumper as was told it was cause by the polishing work after they finish the repair. Despite it was their closing hour, Boss DJ himself made the repair him for me, and it look perfect after that. Boss DJ really know his work. All his workers and staff are very friendly and energetic, was told that they often need to OT to finish their keep coming back for more customers projects. The workmanship was great and the job was completed before expected time, I�m a very satisfy customers of KGC and will confirm go back for more and highly recommend them to my buddies. Ps. Special thanks to Ah Chuan, For his help. Not sure spell or get his name correct but his the senior or right hand man of DJ.
Management Response by KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
24-Dec-2012

Dear Ircglitch,
Thank you for your reviews.
We are always try our best to serve all our customers.
Thank you very much for your support. Cheers~~~

 
Junjie1706
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 14-Nov-2009
Excellent Service & Impressive Workmanship!  Posted on 02-Apr-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
I've been a long time customer of KGC workshop. They always provide excellent service and offer honest opinions (no sugar-coat or over-promise) be it for routine servicing or repairs. Kudos to DJ, Joyce, Fadzli and the whole team! Keep up the excellent work! 😉👍
Management Response by KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
02-Jan-2020

Thank you very much for your support over the years and the compliment.
Cheers!

 
N43j
Neutral Newbie
1 reviews
5 points
3 forum posts Joined on 15-Aug-2011
Repair of bumper scratches  Posted on 15-May-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience4.0
Whatsapped DJ last Friday evening at 6+ to get quote for my car front bumper scratches. Got immediate response and a very reasonable quote.

Though he was not available (travelling) on the next day when I visited KGC @ Sin Ming, was attended by Fadzli who assessed the damage and informed me up front the total cost based on DJ's quote.

Was impressed with:
1. Everything was transparent and no "Hidden" Costs
2. No hardsell of any other products
3. Excellent customer service by Imelda who ushered me to collect car/handed my complimentary coupon
3. Most importantly, workmanship was very good (cannot see any difference in the repaired area, was as good as new)

Maybe can be improved:
Not really a big issue but the car collection timing was delayed by 2 hrs (from 3 - 5 p.M.), perhaps due to the rainy weather. Perhaps can consider SMS notification to your customers if any delay in car collection.

Keep up the good work!
Management Response by KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
16-May-2018

Hi Bro,

Sincerely appreciate your feedback and compliment!!
Thank you very much!

 
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Merchant Logo KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
5 stars - based on 98 reviews

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