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   Consumer Reviews of KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
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4.9
 
98 Consumer Reviews
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Technical Expertise
4.9 Customer Service
4.9
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Value for money
4.8 Outlet Experience
4.6
Rommel001
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 20-Jun-2013
Servicing at KGC  Posted on 14-Jun-2017
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
On 13/06/2017 I went to KGC for 4 tyres, rear shock absorber and battery change. Was served by Michelle. Very friendly and helpful lady. One thing I liked about KGC is that they don't push you to change things and only recommend items that need to be changed. Impressed with their service as even a car wash was also done prior to my car collection.
Met DJ too, who is very informative and helpful.
Highly recommendable auto shop.
Management Response by KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
14-Jun-2017

Thanks bro for choosing us as your repairer.
Thank you for your compliment too !!
We do our best we could with KGC core values:
Sincere . Secure . Satisfaction

Thank you very much !!

 
cmaineee
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 04-Feb-2017
Fast response, Good workmanship & Accomodating  Posted on 03-Feb-2017
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
I just got my car done with this workshop. I'll say that the overall experience with them was pleasant. Due to the CNY holiday, most workshops were not open, so i was searching online and chance upon KGC, contacted DJ and got a prompt reply from him to send the car down the next day, met with Melvino on the day i sent the vehicle down and was given an estimation of 2-3 days to get everything fixed, but as i needed the car done urgently i asked if it could be done sooner, and was told he would rush it for me, and indeed i got my car just 1.5days after i sent it to them. The workmanship was better than expected and definitely worth the price i paid, furthermore the staffs there are all very friendly and helpful. I would definitely recommend them to everyone.
P.S. A big thank you to everyone in KGC who played a part in fixing the damage on my vehicle.
Management Response by KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
04-Feb-2017

Thanks alot for your compliment.
Your satisfactory is our drives to provide.
Thank you very much.

 
Shahsuede77
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 05-Sep-2020
Ad hoc servicing.  Posted on 05-Sep-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience4.0
Staff Fadzli is very knowledgeable and responsive in handling my queries. He was able to provide a prompt initial analysis as well as professional advice on the parts/services that need to be done to my car. Will recommend them to others.
-Shah-
Management Response by KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
09-Sep-2020

Thank you bro for your support and compliment.
Cheers !!!

 
review user
Simon-x Boon.
Overall satisfy with their service!  Posted on 21-Jul-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience3.0
Staff friendliness : 4/5 Technical knowledge : 4/5 Price : 4/5 Boss : 4/5 Customer waiting relax area : 2.5/5 RTS : Yes Wait time : 4/5 - Simon-x Boon
 
Safaylofit
Neutral Newbie
2 reviews
0 points
0 forum posts Joined on 28-Apr-2013
Change of Brake Pad & Skimming  Posted on 10-Nov-2016
  • Technical Expertise5.0
  • Customer Service4.0
  • Value for money5.0
  • Outlet Experience4.0
On7 Nov, is my first time visited KGC at Sin Ming W/S. My aim is to change OEM brake pad and skimming the disc roto of my front wheel. After reading the reviews I decided to let KGC to do the job. As they have the skimming tools, not like some w/s have to send to 3rd party, all under one roof. DJ honesty is the trust that I really appreciated. Bcos when I send in my car for the work, he told me that he has over quoted me on the original Brake Pad. So now I have the quoted price with original brake pad, instead of OEM, & Skimming.
The job was well done within 6 hrs. Not forgetting I also did a paint touch up on my bumper. But I have to wait 45 mins to let them wash & Internal vacuuming. Should have done before I pick up my car. However this is minor.
I would like to thanks DJ for his perfectionism. And will be back for normal servicing.
Keep up the good work from your team.
Management Response by KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
10-Nov-2016

Dear Safaylofit,

Thank you for your compliment.

Sorry for keep you waiting for getting the car clean up.
We will prevent such happening again.

Thank you very much for choosing us as your repairer.
Cheers!!

 
Ingyin
Neutral Newbie
3 reviews
0 points
0 forum posts Joined on 11-Apr-2013
Excellent job done!  Posted on 20-Jul-2014
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
Went down to shop to ask for re-spray of front bumper and changing of front lip as already cracked for the front lip.
However, Lee recommended that front lip do not have to change and that he can patch up and re-spray together with the bumper all in a good price.

Collected the car the following day and was impressed with the outcome. A job well done!.
Management Response by KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
13-Oct-2014

Dear Ingyin,

Thanks for your compliment.

As we always believe to protect your pocket first.
Therefore we strongly recommend all our customers to visit us to allow us to access and recommend you the most suitable services to work on your ride.

We manage to grow to once-stop services now.
For any issue, pls do feel free to contact any of us.

Thank you very much once again.

 
ChangCF
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 22-May-2014
A Good Experience  Posted on 22-May-2014
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience4.0
Wanted to look for a workshop to do some paint respray touch up for my new car's bumper after I tried to seal up a deep scratch DIY but got the overcoat and paint damage due to over-sanding and ended up with a big patch of paint gone. Don't know where to start for a newbie car owner like me. So I went to the forum and look around and tried to contact a few of them via email and the enquiry tool on sgcarmart. The boss of KGC, Mr Koh DJ, replied shortly via email and we went on to Whatsapp to discuss my needs for the respray. With just the reviews that other customers made on KGC, over whatsapps, DJ was quick enough to share with me the estimate cost and options, understanding my needs and offering options to reduce the repair cost. Made an appointment with DJ and drove down to the workshop. Had a casual discussion with DJ and feeling his humbleness and what other reviewers mentioned about his friendliness, I took up the repair with them. Within the same day, I got my car back and the respray was flawless to me. My worry on different color tones, risking making respray on a new car for something small was gone when I inspected the outcome. They even offered to touch up one of my door's paint for free. Although it is just a dot, but it is these small little gestures that makes the overall services memorable. From end to end, the customer experience I had with them was great. No hard sell, no arrogance.
Management Response by KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
28-Jun-2014

Dear ChangCF,

Its our honour to work with you.
We always believe value repair for our customer.
Therefore we always recommend our customer to visit us to let us access and understand your needs.
Where we could quickly recommend you the suitable treatment to work on your rides.
Thank you very much for your compliment.
Cheers !!!

 
MG_Myvi
1st Gear
11 reviews
76 points
1213 forum posts Joined on 09-Dec-2010
Excellent Service  Posted on 10-Jan-2018
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience4.0
Being the one and only workshop which I willing to entrust my precious ride to work on. From accident claim, grooming services to spray painting...They have been excellent in both workmanship and service standards. DJ, Joyce and the team will ensure all customers leave the shop with full satisfaction.

Keep up the good work. Thank you to KGC!

Roger.
Management Response by KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
12-Jan-2018

Thanks a lot bro for your compliment. As well as your support !!!

 
Mcscot
5th Gear
6 reviews
1,142 points
427 forum posts Joined on 03-May-2010
Good experience!  Posted on 12-Oct-2014
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience4.0
I was involved in an accident where another car rear ended me. I had sought 2 different quotes for the repair (1 with AD and the other with a reputed body shop in MCF). The other car recommended KGC as he was a friend of DJ's.
I was a bit hesitant as most reviews on KGC was done by "newbies". However, I had little choice as KGC's quote was the lowest and had promised to fixed my bodykit!
I met Han as DJ was away. Han reassured me that all was fine and they could do a good job.
I left my car with them though they told me they needed 7 working days to fix my car ... they returned it within a remarkable 5 working days!

They car was well fixed and I am fairly pleased with the results though I wished I was never involved in the accident as it caused a lot of inconveniences!

I finally met DJ on day of car collection and he was a very pleasant down to earth and was keen to emphasise that they were a one-stop shop.

I will be considering returning once my warranty with AD finishes.

Highly recommended for bodyshop work. I did not use their workshop for mechanical repairs.
Management Response by KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
13-Oct-2014

Dear Mcscot,
Thanks a lot to your compliment.
We are so happy to hear this, and we are very motivated with all your compliments and feedback.
We will always improve and grows constantly to give all our customer the best services and reasonable price.
Thank you once again.

 
mosesboon
Clutched
1 reviews
7 points
27 forum posts Joined on 30-Dec-2013
Friendly and good service.  Posted on 05-Sep-2014
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience4.0
I know a few workshops but this is the only workshop I like to visit.
Last year I sent my 5.5 years old Honda Stream to re-spray the whole car. The boss quoted me a very reasonable price. Workmanship was good. Looks like a brand new car. DJ the boss even spent time explained to me how to take care of the new paint work. The boss is young and humble and his service is good.
Thank you DJ.
Management Response by KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
13-Oct-2014

Thanks bro for your many years of support and referrals.
We believe to give all customer reasonable price and value for money workmanship.
Thank you very much once again. Cheers !!

 
Drkedge
Neutral Newbie
3 reviews
0 points
0 forum posts Joined on 15-Mar-2009
Good prompt service  Posted on 09-Oct-2012
  • Technical Expertise4.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience4.0
My experience with KGC is really a good one thanks to DJ excellent service and friendliness. Good spray painting and workmanship doing up my Jazz front lip.
Management Response by KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
24-Dec-2012

Thank you Drkedge for your support.
We will keep up the good work, and with your support, we manage to expand a car grooming service center at Sin Ming Autocare.
Thank you once again.

 
Flying_genie
6th Gear
3 reviews
3,557 points
1266 forum posts Joined on 10-Feb-2007
Vehicle scratched whilst at workshop  Posted on 14-Mar-2017
  • Technical Expertise4.0
  • Customer Service4.0
  • Value for money4.0
  • Outlet Experience2.0
Sent my car for spray paint of a panel. Upon collection, noticed additional scratches on 2 other panels. Raised the issue. To give KGC credit, they offered to rectify the scratches by spray painting the affected panels. However, I'll need to redo my own paint protection. This will be significant additional costs to me. Decided not to accept their spray paint offer and keep the original paintwork with scratches. Just blamed it on my bad luck to send my vehicle to them. It'll be good if KGC able to take better care of customers' vehicle when in their care.
Management Response by KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
17-Mar-2017

Hi Sir,

Thank you for your feedback.

Mind if you able to share with us the photo of the scratches?
You may whatsapp to me personally (DJ Koh +65 93210855)
I could look into it personally. Thanks in advance.

If i did not recall wrongly, I personally quote your vehicle (Harrier Dark color).
And you re-visit us on repairing the front bonnet sometime later, where i was away.

If you are the same customer i personally attend previously.
We did go about some minor scratches on the side and rear and I suggest that it may not be value for money to respray the panels due to the fine line scratches which is bearing visible.

Since its impossible to prove either the scratches was there before or after hand over to us. Benefits of doubts, my team has offer for the respray paint work and request for the paint protection invoice to claim accordingly.
But you choose not to go ahead with the respray work with us after that.

I would like to state that our offer the respray work will remain open for you.
As for the paint protection, I understand that your PPS not done by us, if you dont mind, we able to provide the PPS on the affected panel.

FYI: we using KUBE BOND.

Look forward your PM.

Your time and feedback is sincerely appreciate.
Thank you very much.

DJ Koh

 
vix3
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 09-Aug-2022
Disappointed with servicing  Posted on 09-Aug-2022
  • Technical Expertise4.0
  • Customer Service1.0
  • Value for money4.0
  • Outlet Experience1.0
First time servicing my honda with KGC due to good reviews read online. Workshop is pro looking. Staff recommended change of brake fluid due to leaks. However did not release the air in brake fluid and brake pedal felt soft and spongy when i was driving back. Had to waste time to drive back for mech to check and fix again. Car is for my wife to drive kids to school daily so i'm angered by such mistakes made that may have resulted in accidents as my wife my not drake well with the soft brake pedal. Very disappointed that such simple check was not done by mech or ensured by supervisor after the servicing. Maybe it's the unmotivated mech or simply revealed the poor quality check of the system. It's unfortunate because i was looking for a good workshop that i can go back to in future but not Totally Lost Trust in the workshop due to this bad experience. Maybe this workshop only pays good attention to continental cars. KGC also quite ulu without nearby eateries within walking distance. Anyone reading this has good workshops to recommend for Honda Vezel servicing in the AMK or Ubi area? Preferably with more amenities nearby the workshop while waiting ~3hrs for car?
 
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Merchant Logo KGC Workshop Pte Ltd (Koh Guan Chua Workshop)
5 stars - based on 98 reviews

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