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   Consumer Reviews of Classic Auto Leather Pte Ltd
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OVERALL RATING
 
84 Reviewers
4.8 out of 5
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Technical Expertise
4.9/5 Customer Service
4.9/5
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Value for money
4.8/5 Outlet Experience
4.8/5
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84 Reviews

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kobayashiGT
Turbocharged
8 reviews
15,737 points
6967 forum posts Joined on 21-Oct-2013
Friendly boss and staff! My car got rejuvenated!  Posted on 08-Sep-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I have decided to change my headliner to black instead of beige due to some stain mark from my workshop mechanic, after consulting Irene on her expertise, she suggested to ask me to wrap my A, B and C pillars to black too, to give a uniform looks. I took her advice and my car now turn out to be very sleek and mysterious!

I like the black interior where it gives out a conti feel.

They are a very friendly bunch of people who is willing to walk the extra miles for the customer.

For pricing, I think they are reasonable. They don't charge exorbitantly but because it requires a lot of man-hour and skilled worker to perfect the craft of upholstery, remember there is a premium to pay to rejuvenate your ride.

I highly recommend them for your car leather, upholstery and headliner. Post Management Response
 
review user
Mobile Reviewers
Good service  Posted on 19-Sep-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Friendly and helpful management & staff. - Sebastian, Owner of Toyota Rush SJE8--P Post Management Response
 
review user
Facebook Reviewers
Excellent service and pricing  Posted on 24-Mar-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
Excellent service and pricing all around. Visited Mr Yap and we set down and went through all my options. I had shopped around a bit as well. Picked up my car (7seater) and was kept updated throughout - excellent all around. This was my 2nd time I have used Classic and both times they have been excellent. The finishing and quality of leather was excellent and far superior to others. - David Yin Post Management Response
 
review user
Google Reviewers
Services with a peace of mind  Posted on 13-Nov-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
Unfailing quality in upholstery. Services with a peace of mind. - Nicolas Tann Post Management Response
 
Renegade777
6th Gear
1 reviews
3,932 points
2512 forum posts Joined on 01-Jun-2007
Leather Seats For My FL Qashqai  Posted on 07-Sep-2018
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Went to Classic Auto Leather to do up my car seats. To me they have the best price and the design for my car seats is damn nice. The supervisor who aided me is extremely helpful including the lady boss, always making sure everything is ok. Very friendly, very accommodative and of course I have a set of nice looking leather seats. Definitely, I will go back to the same shop in future. Post Management Response
 
review user
Google Reviewers
Good after sales service  Posted on 29-Aug-2018
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Overall Rating: 
  • Customer Service5/5
  • Outlet Experience5/5
Prices on the high side but good after sales service. - Anthony Tan Post Management Response
 
review user
Facebook Reviewers
Happy customer  Posted on 15-Aug-2018
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
The initial impression was not good as the shop was kind of messy. However, they did a good job when I decided to let them change my car upholstery. The price is reasonable and workmanship is good. I am happy with the service and would recommend others to patronize them. - Steven Ong Post Management Response
 
Agnes77
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 02-Aug-2018
Highly recommended!  Posted on 02-Aug-2018
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I was looking up online for car upholstery shops and shortlisted two shops which was highly recommended for their workmanship. But XXX had really bad customer service.

Classic Auto Leather, on the other hand, was really friendly and sincere. Not pushy at all.

I went there the very next day. Met the bosses Mr and Mrs Yap. Both are really nice and helpful. They run me through the various options for the leather, and which seat color would better suit the color of my car.
Upholstery for all seats were changed within a day!
Am very satisfied with the workmanship and the sincerity from the owners.

Highly recommended for anyone who wants a pleasant experience Post Management Response
 
review user
Google Reviewers
Friendly and detailed customer service  Posted on 07-May-2018
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Overall Rating: 
  • Customer Service5/5
  • Outlet Experience5/5
I have always received super friendly and detailed customer service from Irene, would not hesitate to have more work done by Classic Auto Leather - Allan Ng Post Management Response
 
Dwee
6th Gear
6 reviews
2,831 points
838 forum posts Joined on 05-Jul-2010
Exemplary Service & Skillfulness  Posted on 20-Mar-2018
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Just bought a used car for my wife few days ago and the top canvas decided to give way. She nag at me the whole morning for not doing a thorough check before purchasing the car. And so I decided to do a search on sgCarMart website. Came across this company that are able to solve my "Issue's"

Drove the car down to the workshop. My Yap and Ms Irene were warm and accommodating, and I felt I could trust them to do a good job. Price quoted for my roof re-wrapping was reasonable. Most importantly they are able to cater to my requirement. As it was a Saturday, I requested to have my car done up within 3 hours. And they are able to fulfilled it with excellent workmanship. ( All thanks to the past sgcarMart reviews that gave me the confidence to try them )

Before collecting my car, Ms Irene went extra mile by introducing my wife and me to tour round their office and workshop. We managed to see how skillful and professional their workers working on other cars. She even explains all the details and provide us with her expertise advice. Truly an eye opener for us.

My wife was very satisfied with the workmanship and most importantly the problem solved for her.
A True Saying : "A Happy Wife Means A Happy Life" !

A Highly Recommended Workshop For Leather Upholstery !!!
Management Response by Classic Auto Leather Pte Ltd
22-Mar-2018

Dear Dwee,

Thank you for sharing this positive review with us, we are honoured by your kind compliments and are delighted that both you and your wife had a positive experience with us. It was our pleasure to be at your service. We look forward to welcoming you back again soon.

Best regards,
Venessa

 
review user
Facebook Reviewers
Great workmanship  Posted on 14-Mar-2018
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Overall Rating: 
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I highly recommend this shop for their excellent service and competitive pricing. Sent my car to replace the door liner and the owner gave me a great price for real leather replacement. Workmanship was great - the boss and his team were very friendly! - Wilson Toh Post Management Response
 
review user
Google Reviewers
Excellent service  Posted on 13-Mar-2018
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Overall Rating: 
  • Customer Service5/5
  • Outlet Experience5/5
Excellent service and great people. Would recommend to all - Be Me Post Management Response
 
Nikos_tan
1st Gear
2 reviews
27 points
13 forum posts Joined on 22-Aug-2009
Best Service - Period.  Posted on 16-Feb-2018
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience5/5
Here's a review I owed Irene since replacing my car's head rest leather in early 2016 due to a scratch.

Technical Expertise - The workers are committed and know what they are doing. Every car is treated with respect and care, no mater the make or background of the customer. The explanations to me on the different types of suitable leather for my upholstery was very clear and it helped me understand the different kinds of materials used by manufacturers today. Thumbs up!

Value For Money - In mid 2017, my car, being almost 8 years old, had the door leathers peeling away from the back due to the manufacturer using bio-degradable bonding agents. Because I had to do all 4 doors, I wanted to explore my options on what's available in the market. Classic's price was in the middle, but they managed to take my car in on a last minute notice. I am always willing to pay for quality and efficient service.

Customer Service & Outlet Experience - Irene took the trouble to come down to the workshop earlier, just to ensure that my car was properly attended to and of cause, to ensure she assures the me. You seldom get such personal touch from workshop this days, where the boss comes personally to attend to you. With this being the 2nd time, I've complete confidence in their workmanship and leather quality. I could only send my car after work at about 9pm, and Ah Kok (their worker) waited for me to arrive. Once again, I cannot find another workshop that takes an extra mile for such services, considering I only managed to reach at 9.45pm. My door panels were ready in 1.5 days. I was extremely impressed with the work done and that my doors upholstery were restored back to its original glory. More thumbs up!

I sold my car off recently due to other factors (whoever who bought it earned a fresh interior, despite being 8 years old), but, Classic Auto Leather exceeded my expectations many times. I will definitely go to them for all upholstery related issues with my new ride. Thank you once again, Irene, for your hospitality and help! So sorry for the delay in writing this review.

Cheers!

1 Review Photo(s)

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Management Response by Classic Auto Leather Pte Ltd
19-Feb-2018

Dear Nikos_tan,

Thank you for sharing this positive review with us, we are honoured by your kind compliments and are delighted that you had a positive experience with us. It was our pleasure to be at your service. We look forward to welcoming you back again soon.

Best regards,
Irene

 
Junelbc
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 20-Oct-2017
Friendly and good service  Posted on 20-Oct-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
The price is reasonable. The owner lady Irene is a friendly lady and provide very good service I would my friends to come. Post Management Response
 
cran123
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 17-Oct-2017
Very Awesome experience  Posted on 17-Oct-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
This is my third visit to Classic Auto Leather and they still deliver quality work.

I have recently bought a new Toyota Wish from Borneo Motors but did not like the standard upholstery designs offered by them. Hence I decided to go to my trusty upholstery specialist – Classic Auto Leather because they gave me the option to customize my leather seat design.

In addition, they have a wide variety of leather and materials to suit any need and budget. Service-wise, the staff are very patient and knowledgeable. What made an impact on me was when I was an hour late to collect my car, one of the employees was still waiting for me at 9pm, all smiles.

I will definitely recommend Classic to anyone who is looking to upholster or customize their car’S interior. They never fail to impress me. Post Management Response
 
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Merchant Logo Classic Auto Leather Pte Ltd
5 stars - based on 84 reviews

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