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   Consumer Reviews of Groomworks Services
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OVERALL RATING
 
26 Reviewers
3 out of 5
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Technical Expertise
3.2/5 Customer Service
3/5
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Value for money
2.9/5 Outlet Experience
2.9/5
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26 Reviews

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NMSG
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 28-Oct-2016
Groomwerks at Senang Crescent V. Good  Posted on 28-Oct-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
This is my second time at the Senang Crescent Groomwerks (note the spelling). And they did not disappoint! We are not one to take care of the car. But when we send it for servicing, we do the works - to give the car a bit of much deserved pampering after a period of neglect. And the car came out looking like new. I'd recommend the Senang Crescent outlet. Good and honest service. Will definitely be back. Post Management Response
 
Chuckwaggon
1st Gear
1 reviews
18 points
0 forum posts Joined on 14-Aug-2013
Service seems to better previosuly  Posted on 21-Mar-2016
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Overall Rating: 
  • Technical Expertise1/5
  • Customer Service1/5
  • Value for money1/5
  • Outlet Experience1/5
Unsure whether is it due to festive period. Work wise seems to be rushing. This time round, the grooming works done not as good as previously. Post Management Response
 
Sunshine_16
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 09-Jan-2016
Boss at Senang bullied a female customer.  Posted on 09-Jan-2016
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Overall Rating: 
  • Technical Expertise2/5
  • Customer Service1/5
  • Outlet Experience1/5
My car was sent to this workshop for repair of bumper after a traffic accident. I do not use this workshop for my normal car maintenance.
Boss was very rude and abusive and scolded me when I turned up before he called. He threatened not to repair my car and said that my car was in his hand, giving the impression what all customesr feared, the repair will be delayed or the car may be damaged. He kept asking me to go away and to claim taxi fare from the person who hit my car. I saw no reason to go away and stayed to look at the work done on my car. True to my fear, he delayed the work (actually left with inspection, polish and wash) to my car. Once in a while, he came to update me with the progress and taunted me with "Thank you for waiting". I never felt so tortured. As feared, he polished my car just before the closing hour of his workshop which was 9.52 pm.
I was there at 6.15 pm and the car was sent at 9.15 am, and he estimated the repair done btw 7-8 pm or earliest 6 pm.
As a boss, he should have impeccable customer service. Post Management Response
 
Wolfverine
Twincharged
5 reviews
23,180 points
872 forum posts Joined on 03-Dec-2005
Average service, deproving over the years  Posted on 27-Apr-2015
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Overall Rating: 
  • Technical Expertise3/5
  • Customer Service2/5
  • Value for money2/5
  • Outlet Experience2/5
Had been with them for more than 4 years at the Esplanade branch. Started off very pleased with their customer service and workmanship. However, the service and more importantly the workmanship has deteriorated over the years. Recently, after sending my car for the regular waxing, I was appalled when I found left over white lotion at crevices of the vehicle nor cleaned off properly. I was even more surprised when I opened up the bonnet and found white powdery specks all over the engine bay probably left behind after the polishing. Unless there is marked improvements, it is unlikely that I will renew my membership with them. Post Management Response
 
Garettos
Neutral Newbie
2 reviews
2 points
1 forum posts Joined on 24-Oct-2006
Hard sell and poor workmanship resulting in respray of vehicle.  Posted on 07-Jul-2014
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Overall Rating: 
  • Technical Expertise2/5
  • Customer Service2/5
  • Value for money1/5
  • Outlet Experience1/5
Used to patronise them few years back when I took up a basic package. As mentioned by the others, Yong will saleman talk and try to hard sell you anything he can sell, but I only took up the basic package of 4 sessions anyway.

As expected, 1st session was good, everything up to standard.

2nd session was substandard. Wax not properly cleaned off. stains in hidden areas not removed.

3rd session was a nightmare. I don't know what the guys did but a number of areas at body lines had the paint polished off, revealing greyish metal surface. Went back the next day to complain to Yong and he agreed to bear the respray charges. Arranged for Yong to met at my own paint shop for quotation and he foot the bill.

Thereafter, I didn't bother going back anymore. There was a lapse of 1 or 2 years before I decided to do the final session, before i sold the car off.

On the hindsight, shouldn't have patronised them as it was not worth the price and trouble. Post Management Response
 
Shmoo
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 14-Feb-2014
Still Tops  Posted on 14-Feb-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience5/5
Been with Yong and gang for about 13 years and never been let down a single time. Still gets my vote when it comes to caring for my rides. Post Management Response
 
Hard4rog
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 13-Feb-2013
S$500 Dollars Poorer by Theft  Posted on 11-Nov-2013
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Overall Rating: 
  • Technical Expertise2/5
  • Customer Service1/5
  • Value for money2/5
  • Outlet Experience1/5
All Owners, PLEASE PLEASE PLEASE Remove all Valubles from your car. I forgot to remove my Money pouch containing over M$1000 Ringgit, My Passport and my Cash Card when I left my car with Yong on 09-Nov-13 at 11.10am, But by the time I remembered and sms'd him about 2 hours later to remove the above item's. I received a reply from Yong another 2hours later and was told he has safe kept my items. It was when I came back to collect, I realised that my My Money Pouch was STOLEN and the Video footage in my car during the theft was switched off. The workers are CROOKS and THIEFS. Please DONT be a VICTIM like me. A Police report has been lodged on the same day. Waiting for outcome while the investigation is on the way. Owners BEWARE of your Items. Post Management Response
 
RegalPanache
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 27-Sep-2013
Give up  Posted on 27-Sep-2013
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Overall Rating: 
  • Technical Expertise2/5
  • Customer Service1/5
  • Value for money1/5
  • Outlet Experience1/5
Been using them for 15 years. Each time package end Yong will be very desperate to sell you. Though the quality of the job is bad, I will always renew based on old friendship. Sorry will not ever sign up again as the quality of the polish is really bad and they will always damage some parts of your car. Those who still want to sign up despite reading all the bad review, good luck. The bad attitude and poor worksmanship will catch up with you one day. That's the day that you realize there are so many better car groomers out there that can really bring the shine out of your car and not merely putting cream coat on your car. Why did I take 15 years to break this friendship? Post Management Response
 
Shell
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 20-Mar-2013
Irresponsible operator  Posted on 20-Mar-2013
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Overall Rating: 
  • Technical Expertise2/5
  • Customer Service1/5
  • Value for money1/5
  • Outlet Experience1/5
I post this review to alert fellow car owners what to expect from Groomwork's owner Yong. I sent in my car for grooming and as usual Yong will upsell,hardsell and I paid almost 0.5 K for a so called special nano coating. Price aside. The next day after the car was return I try to pull up the electrical rear window blind and noticed that both sides were dislodged and the screens torn at the corner. Immediately sent the car to Yong and taken him some time to figure out how to hook it back. He has agreed to pay for the replacement screens on both rear window thinking it may not be very much but later found out that it only come in set with the motor and cost more than 2k. His attitude changed and refused to honor the agreement and claimed that his people did not cause damage to the screens.
So fellow car owners, go to this joint at your own risk. Not only charge you dearly but will definitely deny responsibility if there is any damage done to your car. It will never be the groomer's fault.
I have terminated all unused services and will never go back. Post Management Response
 
Elt12
1st Gear
2 reviews
49 points
41 forum posts Joined on 09-Jun-2003
Bad Attitude  Posted on 15-Sep-2012
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Overall Rating: 
  • Technical Expertise1/5
  • Customer Service1/5
  • Value for money1/5
  • Outlet Experience1/5
Was there to get a quote and was hard sell to get a package. Staff's attitude changed once I mentioned I'll want to consider. Cannot imagine how the service will be like once you actually PAID upfront with no recourse. Extremely bad service & attitude. Post Management Response
 
Ahbwee
1st Gear
1 reviews
16 points
11 forum posts Joined on 25-Jul-2006
 Posted on 08-Jun-2012
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Overall Rating: 
  • Technical Expertise1/5
  • Customer Service1/5
  • Value for money1/5
  • Outlet Experience1/5
after marcus left, groomworks is slowly left to rot.horrible services now, very very sloppy job.i renew with them twice, but i will never ever renew no more.just look at their staff turnaround rate and you know what i mean.i've been with them for more than 3 years.all those very ON the ball workers have left... Post Management Response
 
Axbro
Neutral Newbie
4 reviews
0 points
0 forum posts Joined on 07-Jun-2012
 Posted on 07-Jun-2012
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Overall Rating: 
  • Technical Expertise3/5
  • Customer Service3/5
  • Value for money3/5
  • Outlet Experience3/5
hardsold into a package but overall nice experience Post Management Response
 
Dark_flan
3rd Gear
6 reviews
401 points
580 forum posts Joined on 29-Aug-2009
Average experience  Posted on 07-Jun-2012
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Overall Rating: 
  • Technical Expertise3/5
  • Customer Service4/5
  • Value for money4/5
  • Outlet Experience3/5
Went there to polish my ride during CNY time only. Signed a package with them, pricing is acceptable though location is far now consider Commonwealth branch is closed. Intially arranged an appointment with them and on the day to send over and was told my car is not in the list but was arrg at their HQ which I spec to be at Commonwealth. Graciously they try to squeeze my car in the slot. Appreciated. Collection of car time. On the whole, vehicle is well done but some areas quite put me off like my door handle edges is full of swirl marks and the chrome handles corner are affected and my new brake calipers are stained with chemical and leave stains which I cannot remove. The next few sessions I will be there to inspect the process to prevent such issue from occurring again. Words of advice, I think perhaps the sloppiness of the job is due to the peak period when many cars are preparing for CNY so they might rush through the process. Post Management Response
 
Vermilion
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 15-Mar-2009
good job done, very pleased. my never bothered to care 6 year old car looks just like new!  Posted on 25-Mar-2012
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money3/5
  • Outlet Experience5/5
did my car grooming few days ago. very pleased. 1) most of the scratch marks were gone 2) transfers to & fro mrt/home/shopping mall provided, they can even lend you a car if needed 3) friendly staffs 4) my car looks just came out from showroom 5) remove dents in mins of course i cant say they are perfect, staff did not vacuum my boot. but yong, owner will get his staff to do it when i go for car wash next week. overall, very pleased. highly recommended, i can say this as i had a very lousy job done by joseph mobile car grooming few months ago. Post Management Response
 
DanMan70
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 04-Mar-2012
Great Paint Recovery Job  Posted on 10-Mar-2012
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service4/5
  • Value for money4/5
  • Outlet Experience5/5
Sent my 6 month old car for paint protection at the Esplanade and was very pleased with the result. There were many hairline scratches and water marks (not mentioning a large amount of scratches on the bonnet) which disappeared after the grooming! I've only sent my car there for washing since a few years back. Post Management Response
 
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Merchant Logo Groomworks Services
3 stars - based on 26 reviews

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