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   Consumer Reviews of Siang Hock Holding Pte Ltd
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OVERALL RATING
 
10 Reviewers
2.7 out of 5
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Technical Expertise
3/5 Customer Service
2.3/5
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Value for money
3/5 Outlet Experience
2.4/5
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10 Reviews

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jivkogir
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 13-Dec-2017
Excellent service, competitive rates, great experience  Posted on 13-Dec-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I have been using Siang Hock's vehicle rental services for the past couple of months. I enjoy a great service on very good rates! I have used other vehicle rental companies before and upon comparison I can highly recommend this company!

1 Review Photo(s)

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davegoh80
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 12-Apr-2016
Wide range of vehicles to choose from and location is very convenient  Posted on 12-Apr-2016
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service4/5
  • Value for money4/5
  • Outlet Experience4/5
Recently rented from Siang Hock and shall submit a positive review to do them some justice. I stay in the East so shall review according to my experience at the outlet in Kembangan. Believe they have another one in Jurong.

I had called in the day before to book a vehicle the following morning due to an urgent requirement and fortunate enough, the staff on the phone agreed to reserve the vehicle (mitsubishi lancer 1.5) for me to collect the next morning.

The location of their kembangan outlet is fantastic, can literally see them while still in the train. The outlet was pleasant looking with a man at the counter. I told him that I had a booking under my name and the paperwork was pretty straightforward. Being curious, I asked the staff about what other vehicles they have and was quite impressed by the range of vehicles they provide. A quick look through their album showed that they have vans and lorries too, probably good for those looking to shift house.

The whole procedure took about 20mins including waiting for the car to be handed over. It looked really good and was in good condition, worked reliably through my 3 day rental.

All in all a company with staff having a no-nonsense attitude and hassle-free policy. Will recommend to my peers. Post Management Response
 
hammytan
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 01-Dec-2014
Sub-par condition car and bad CS  Posted on 01-Dec-2014
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Overall Rating: 
  • Technical Expertise3/5
  • Customer Service1/5
  • Value for money2/5
  • Outlet Experience2/5
Over the phone I requested for a Carens MPV but the customer service guy say it was not available and asked me to choose other cars instead. So I asked what cars do they have and this guy then in turn asked me which car do I want to rent and asking me to go down to their place to choose. By the way I know this guy is talking nonsense as I have rented from them once before and their location do not an array of cars for people to choose. They will drive the car from some other location if you want to rent it. As I'm not here to play guessing game with him since I need a car urgently so I just name a Tucson offered on their website.

After reaching the place at kembangan, the guy said the Tucson was not available and instead the Carens is available. I'm not sure what are they up to but I was alright with it. Went to take a look at the car and it was in a dilapidated state. Front, side and back are all damages and scratches as if it was back from daytona crashing. Interior of car was dirty and smelly. One of the door handle was broken which I wasn't aware of until the occupants tell me later.

Performance wise the battery indicator keeps lighting up whenever I insert the key. At one time after leaving the key in the slot for less than 3 minutes, I tried starting the car engine but failed to do so and had to reinsert the key again to restart the engine. Thank goodness I was not stuck in some weird places.

Overall customer service was sub-par, car condition was sub-par. The only good thing I can think of is the rental location and probably some slight dents or scratches added by you will be left unnoticed since the car was already in shambles. Post Management Response
 
Homer_Bart
Neutral Newbie
1 reviews
6 points
4 forum posts Joined on 18-Sep-2011
Absolute Nightmare  Posted on 17-Nov-2014
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Overall Rating: 
  • Technical Expertise1/5
  • Customer Service1/5
  • Value for money1/5
  • Outlet Experience1/5
Participated in a 4D3N drive trip to Malaysia in December 2013. The organizers pre-booked two cars with Siang Hock - a 1.6l saloon and a 2.0l MPV. We arrived at their Kembangan outlet on the morning we were due to depart, expecting to simply pay the deposit, collect the cars and head up North.

The MPV, a Kia Carens, was presented to us with its rear diffuser hanging from 2 clips on one end - this had to be rectified ourselves by removing it at a petrol station later on. Apart from the usual dents and dings you'd find on a sub-par rental car, all was well.

We then turned our attention to the sedan, which they went to fetch while we were inspecting the Carens. It turned out to be a wretched Nissan Sunny which looked like it had been driven to Jupiter and back, with mileage that could put most Comfort Toyota Crowns to shame. We decided against taking it, opting to top up a bit more for (what was perceived as) a more reliable alternative they provided, which was a 1.8l Honda Civic FD1. Boy were we wrong.

First impressions when the car was driven up to the collection area - sketchy paintwork; body panels like a teenager's face; dubiously modified. Even the wing mirrors were mismatched - one had the wing indicator, one was a regular unit. We also noticed a gouge on the front left tyre, which looked like someone had kerbed it rather badly. Got into the car, the CEL was on. Dear god. We pointed this out to their in-house mechanic, who nonchalantly told us in Mandarin "It's fine, we haven't had time to reset the CEL after we changed the air intake". We took his word for it - mistake #1. Given the dubious condition of the car, we decided to take it for a quick test drive around the block. A friend whose family car is an identical Civic FD1 remarked that it felt a bit weird. However, as it seemed well-behaved during the test drive, and the fact that we were running late, we decided to take the car - mistake #2.

Heading to join the rest of the group (drive trip was a 3-car convoy), all was well - ride a bit bumpy, exhaust rather fruity. Throttle response was pleasantly positive. Popping the bonnet while filling up at a petrol station before crossing the border (yes - the car was presented to us with a quarter tank), we found that the car was extensively modified - aftermarket wheels, lowering springs, carbon air intake, strut bars. Sporty.

Day 1 of the trip, an uneventful journey to Malacca (got pulled over by the lovely Malaysian police for doing 20 over the limit - my fault), the car behaved itself.

Day 2, and time to head further up North to KL. We had barely made it out of Malacca when the car randomly died at a red light. Panic ensued. We managed to get it started and running again, and decided to stop at a petrol station ~1.5km down the road. Between our current position and that petrol station, there were 2 more traffic junctions. As luck would have had it, both were red when we approached. Both times, the car died.

Pulled in to the Shell and it promptly died. Popped the bonnet, seemed fine. Tried to start it, it turned over and immediately died again. Spent 20 minutes letting it cool down, with the entire group of 14 milling around the petrol station. It started again and we went on our way. Not even 500 metres down the road we found that there was another major problem - the car refused to rev past 2500rpm, leaving us stuck in 1st gear, with a top speed of around 40km/h. We (slowly and painfully) made our way up to the North-South, where thankfully, the rpm cut was miraculously raised to 3500rpm and we were able to get to NSHW cruising speed by being very careful with the throttle.

Disaster struck when we reached the outskirts of KL. Trust me, Tuesday evening KL peak hour traffic and a broken car do not go well. To keep the car running, we had to keep the revs above 1500rpm. This meant putting it in neutral before coming to a halt, and constantly prodding the accelerator while stationary like a hyperactive monkey. As traffic got worse, so did the car. It now decided that combining the engine stall below 1500rpm and a 2500rpm rev cut was a brilliant way of torturing us. We had now gotten further into KL where traffic was diabolical. We had to wing it across T-junctions where oncoming traffic was going 60kmh, if the car stalled mid-turn our families could cash out all our life insurance policies.

1 hour, 3 road shoulder stops later and frayed nerves all around, we finally got to the hotel where we gave up and simply pushed the car into a parking spot by hand. Calling the Siang Hock hotline, we managed to arrange for the car to be brought in to their workshop in KL.

The morning of Day 3 was spent waiting for their workshop representative from 9am till 1pm, followed by milling around a random industrial area waiting for the car to be repaired, from 2pm-6pm. When we returned to collect the car, we found it still disassembled, and were told that they were unable to rectify the problem. With the 3500rpm rev cut still in place, we headed for dinner.

The car had one final trick up its sleeve. On the way back from dinner, we realized that the steering was pulling left rather strongly. We stopped at a remote Petronas station - lo and behold, the previously damaged tyre (with the gouge) was now leaking air at an alarming rate. Attempting to mount the spare wheel, we discovered that the aftermarket wheels came installed with locking nuts, which required a special adaptor to loosen. This adaptor, which we found in the tool kit... was broken. Being about 20km away from the hotel and with no tyre shop in sight, we over-inflated the tyre and hot-footed it back to the hotel. We finally managed to get the tyre replaced with one of a slightly different size (205/65/R16, originals were 205/55/R16) at a nearby tyre shop with the help of the hotel concierge, delaying our return to Singapore.

Upon return of the car, their attitude was brusque and impolite, with no apologies for our ruined holiday no thanks to their sorry excuse of a car. In fact, one of the staff members insinuated that the problems arose due to abuse by us.

A good 5 months after our nasty experience, we happened to chance upon the car parked at a side road. Surprised to see that the car was still running and not sitting in a scrap dealer somewhere, we inspected it. Lo and behold, the mismatched tyre was still in use.

TL;DR, if you like picnics at random petrol stations or at the side of the highway, or if getting screwed over by a rental company is one of your sadistic pleasures, feel free to rent from Siang Hock. Post Management Response
 
scoop999
Neutral Newbie
1 reviews
12 points
0 forum posts Joined on 21-Jan-2014
Extremely poor customer service and Total lack of professionalism  Posted on 21-Jan-2014
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Overall Rating: 
  • Technical Expertise2/5
  • Customer Service1/5
  • Value for money2/5
  • Outlet Experience1/5
Rented a Jazz for them over the weekend. The car had a few dents and the front plate number was cracked. Small matter though. Thats not all, engine died on me a number of times over the weekend. Tried calling their hotline but no one picked up.

When i returned the car, i left my cashcard and some small stuff in the car. i only remembered the next day and called them up immediately. I was appalled by their attitude. Yes, I know its my own responsibility and fault for leaving the stuff in the car. But the tone of the guy on the line was so rude. He made it sound like I owed him a living. At the end of the conversation, he slammed the phone down on me. Great customer service i must say.

I have rented cars from a number of car rental companies and this is by far the worse. Never ever renting from them again. Post Management Response
 
Blanc
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 02-May-2013
Extremely poor service and would not approach them for car rental again  Posted on 02-May-2013
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Overall Rating: 
  • Technical Expertise1/5
  • Customer Service1/5
  • Value for money3/5
  • Outlet Experience1/5
We rented a trajet for 2 days over the weekends from their jurong branch.

The car was in a really bad condition when we borrowed it, extremely dirty, with leftover items from the previous hirer, receipts, rubbish, bottles, used tissues, bird shit stains etc. We had to send it for cleaning because of it's disastrous state. This was not all.

Was told that we could return it at either of their outlets at jurong or kebangan but was reprimanded otherwise when we returned the car. We returned the car at the kebangan outlet and was told that we are charged an additional $30 for transfer fees, which is not communicated to us at all. Staff insisted that they have no such policy of returning the car at either of their outlet and no one would say such a thing. Service was not only extremely poor, staff even blamed us and suspected us of cheating them.

Overall experience cannot be worse and will never rent from them again. Post Management Response
 
ChronatineX
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 11-Apr-2013
Poor Customer service and Vehicle Condition.  Posted on 11-Apr-2013
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Overall Rating: 
  • Technical Expertise2/5
  • Customer Service1/5
  • Value for money2/5
  • Outlet Experience1/5
Rented a lorry for logistical use.

Customer service was really bad, especially the attitude of the lady who picked up the call. I was told to submit a deposit and make a call to a number to confirm but when i found out that nobody picked up the call when i tried calling, naturally I did not submit the deposit. A few days later, the lady called me again with her bad attitude and inquired why i didn't submit the deposit. She demanded me to do so despite telling her the phone number she gave me was invalid and did not even apologize for the wrong number she gave me! Okay nvm, i decided to go on with the service because i needed the lorry.

The lorry was started when they gave it to me but turns out that the lorry had much problems starting. When i called them to clarify, they just said "Oh, sorry we forgot to mention the lorry had some problems". This wasn't the only problem, the man who told me the tank was quarter filled was obviously lying, i merely traveled for a short distance and the refuel light was on and i had to go refuel the lorry.

For a company that seems established, their service is way disappointing. Post Management Response
 
Yong7989
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 10-Sep-2010
Very Poor & Bad customer service from the Jurong branch outlet.  Posted on 23-Dec-2011
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Overall Rating: 
  • Customer Service1/5
  • Outlet Experience1/5
Just called the jurong branch for enquiry regarding the car I need to rent left me fuming. Very POOR customer service from the man who is picking up my call, very rude and attitude was very bad. Will never ever even consider to rent and a total turn off towards this guy who raised his tone to customer. Thumbs down. Post Management Response
 
IvyLim
Neutral Newbie
7 reviews
0 points
0 forum posts Joined on 15-Mar-2009
 Posted on 19-Jun-2007
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service4/5
  • Value for money4/5
  • Outlet Experience4/5
Tha condition of the car is good. They do let me have a happy trip with their cars. Post Management Response
 
Wilberforce
Neutral Newbie
114 reviews
0 points
0 forum posts Joined on 15-Mar-2009
 Posted on 04-Jun-2007
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service4/5
  • Value for money4/5
  • Outlet Experience4/5
I used their leasing service. Quite handy and their vehicles are in good and tip top condition. Engine wise is no problem also. Guess they maintained them very well :) Post Management Response
 
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Merchant Logo Siang Hock Holding Pte Ltd
3 stars - based on 10 reviews

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