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   Consumer Reviews of Best Solution Autocare
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OVERALL RATING
 
25 Reviewers
4.6 out of 5
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Technical Expertise
4.5/5 Customer Service
4.7/5
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Value for money
4.5/5 Outlet Experience
4.5/5
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25 Reviews

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Rjk80n
Neutral Newbie
5 reviews
22 points
0 forum posts Joined on 26-Sep-2013
Good place for colour change  Posted on 19-Jan-2017
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I went to Best Solution to respray my car due to is a 5 years old car with many dents and scratches , I went for a changes of colour, the job is well done and they even clean my car in and out before and even send the car to my door step. Very happy for the services! I am ready for this CNY. Post Management Response
 
tbgoh72
Premium User tbgoh72
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 26-Jan-2016
Unhappy servicing experience  Posted on 26-Jan-2016
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Overall Rating: 
  • Technical Expertise2/5
  • Customer Service2/5
  • Value for money1/5
  • Outlet Experience1/5
I decided to try them out after seeing very good review here. Unfortunately, was disappointed by the experience and thought it is only fair to give some advice here.

I sent the car for the $118 package. The mechanic called me back to ask if I want to change air filter/spark plug. I agreed to the air filter, even though it was expensive at $48. But I did not want to change spark plug as my car has only a year left.

When I took my car, I realized the car engine was vibrating very badly. Engine warning light was also lighting up. I asked the mechanic and he says this is due to the spark plug. But the car was NOT vibrating when I sent it in for servicing. So obviously I was very unhappy. To his credit, the mechanic was quite patient when explaining to me but I felt "Forced" To do the change and refused. In the end, I drove the car to my usual mechanic and got the spark plug replaced for $90 only.

I would caution future customers to do a proper handover to mechanic when sending car for servicing. I trusted that it was only a simple oil change and just left the car there as I was early before work. Post Management Response
 
aloylim88
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 08-Oct-2014
Good Job & Great Service!  Posted on 08-Oct-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Got in a minor accident on the right rear door and rear panel of my Accord. Called to make an enquiry and the guy sounded very experience and advised me to send the photo of the damaged portion to him by whatsapp. Spoke to the staff there and they were very polite and have the happy-to-serve you attitude. Came to know that they do EVERYTHING with cars!! Got a quotation for my car’s servicing too since my car is due for servicing soon. It was very convenient as I do not have to go to the other workshop for servicing my car. Thousand “Likes” for the Paint work completed. Will definitely recommend their great service to my acquaintances! Post Management Response
 
denytay
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 08-Oct-2014
Good Workmanship  Posted on 08-Oct-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Bought my civic over there for spray painting. Manager is good and knowledgeable. Workmanship is good. Had their polishing package as well. Polishing well done. reasonable price for polishing when I know they are using meguiar and 3M products. Their staff who did my car was very patient when explaining to me. Satisfied customer. Thank you. Post Management Response
 
Artjohn
Premium User Artjohn
Neutral Newbie
3 reviews
11 points
5 forum posts Joined on 30-Aug-2006
Spray Painting Not So Good  Posted on 27-Sep-2014
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Overall Rating: 
  • Technical Expertise2/5
  • Customer Service2/5
  • Value for money4/5
  • Outlet Experience2/5
My car''s roof has some scratches and rust marks so decided to respray it since I can claim from the dealer. Looked for Best Solution since they quoted within my budget and I can collect my car within a day while others quoted higher and needed more time. Sent my car in and collected my car. The roof was ok but the rest of the car paint surface felt rough. I realize the whole car is covered with paint dust and they didn't wash it clean.
I went back the next day to confront them and they told me this is the first time happening even though they have put enough newspaper wrappings. They helped me to clay the whole car and polish it off. Half the car felt smooth but there are still some parts that still felt sandy and stains of white wax were in some places. I went back to my original groomer to get it fixed and the car was restored. But I discovered something on the roof. There are two grooves on the roof and when I felt one of them, the paint was rough like it was not sand and they just spray paint over it. The other groove felt smooth. This says a lot about the techniques of the spray paint shop. I will definitely not recommend my friends to go there even though they are cheap. Post Management Response
 
Divers
Premium User Divers
3rd Gear
2 reviews
358 points
309 forum posts Joined on 15-Mar-2009
Friendly and exemplary customer service  Posted on 12-Aug-2014
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Overall Rating: 
  • Customer Service5/5
I had called and enquired some parts. Spoke to Frankie. Friendly and exemplary customer service over the phone.

He promised to call me back because he needed to check the stocks available and price.
Called me back but the products were not available.

Although I did not get any products from Frankie. He had assured me with his good inter-personal relationship which is imperative in this line of business.

Prior to this, I had called and enquired from another shop. The owner just
say "oh you must come down, see the catalogue, then I quote you the price" Thumbs down. Post Management Response
 
yamaha_fz6rider
Neutral Newbie
1 reviews
8 points
0 forum posts Joined on 02-Jan-2014
Toyota Allion  Posted on 12-Aug-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience5/5
Initially went there for a minor repair for my rear bumper. The sales manager Frankie gave me a very good package for installing full body-kit + repair on the rear bumper + waxing service. Very professional and friendly staff. Special thanks to Frankie and Hong Fei. Post Management Response
 
chooskm
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 20-Jun-2014
Good Service  Posted on 20-Jun-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Staffs are very friendly and gave a know how to attend to customer the process of the work. Very professional in going about their work and even giving advise on how to proper maintain the car appearance. Will definitely come back again. Post Management Response
 
nick_subaru
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 17-Jun-2014
Subaru  Posted on 17-Jun-2014
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience4/5
Hong Fei is experience enough in terms of doing up the car parts. Frankie is also good in customer service and pro active in information. keep it up! Post Management Response
 
josephaveo
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 16-Jun-2014
Aveo  Posted on 16-Jun-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Attentive mechanics in best solution. Post Management Response
 
dennis20
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 16-Jun-2014
Opel  Posted on 16-Jun-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Very happy with the finished work + good customer service Post Management Response
 
adrianMercs
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 11-Jun-2014
Mercedes B200  Posted on 11-Jun-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience4/5
Good service overall. Attentive Mechanics Post Management Response
 
bernardkia
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 09-Jun-2014
Kia Picanto  Posted on 09-Jun-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Good environment coupled with good service. Mechanic is willing to share knowledge and listen to problems attentively. Test Driving allows ample opportunities for clarifications. Good service provided. Post Management Response
 
HaroldMX
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 06-Jun-2014
Mark X  Posted on 06-Jun-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Very prompt, efficient service by Frankie and his staffs. Pro-active and very customer focus as well. Staffs are also polite and efficient. Very good overall service Post Management Response
 
fit_christ
Neutral Newbie
1 reviews
2 points
0 forum posts Joined on 06-Jun-2014
Honda Fit  Posted on 06-Jun-2014
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I am very pleased with the service rendered to me. I want to thank ah meng and the crew for the good service. Post Management Response
 
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Merchant Logo Best Solution Autocare
5 stars - based on 25 reviews

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