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   Consumer Reviews of Monster Tune
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OVERALL RATING
 
80 Reviewers
4.9 out of 5
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Technical Expertise
4.9/5 Customer Service
4.9/5
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Value for money
4.9/5 Outlet Experience
4.8/5
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80 Reviews

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Ewey
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 19-Jun-2021
Everyone knows how hard it is to find a good mechanic!   Posted on 19-Jun-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
.....For my BMs and Mercs, I've gone to 4 different workshops in Singapore in the East - even went down to Bosch in East Coast Road. And this is the very first time I found a team of mechanics that excel in and have a passion their work. I am a detail-oriented person, and appreciate masters of craft. The employees of Monster Tune are shining examples of such people, exhibiting unmatched professionalism and skill.

Alvin and Derrick were amazing to work with. 

I needed a Mercedes Benz repaired and fixed up with great care as a gift for for my family member. Ensuring the car was mechanically sound, safe as she rushes all over sunny Singapore was a priority. 

Throughout the entire procedure, Alvin kept me updated on the status of my car through calls and texts and explained everything clearly and patiently answered any questions over the course of 2 weeks. MST sent me pictures and a full assessment for future items that need to be repaired which shows their integrity. 

Importantly - MST provided pictures of all the work that needed to be done - super rare these days Bros with repair shops just blindly stating repairs that you don't even know are true. 

Extremely honest and professional, if you have a German or Conti car, I would not recommend you go anywhere else but Monster Tune. 

I will be using MST for my current and future cars, use them Bro, THEY ROCK!
 
CJK_Joseph
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 19-Jun-2018
Horrible Experience with Tuning & Customer Service  Posted on 16-Oct-2020
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Overall Rating: 
  • Technical Expertise1/5
  • Customer Service1/5
  • Value for money1/5
  • Outlet Experience1/5
I had quite a bad experience with tuning my car at Monster Tune. Before and after the tuning, they spent more timing throwing out disclaimers about what can potentially go wrong, rather than telling me anything related to the tune. Which gave me the feeling that they have been mangled many a time by customers on ECU tunes that went wrong, and were very wary.

After the tune, I suffered intermittent engine codes culminating in an ECU failure, which required an expensive repair at another workshop. When I brought my car back to check on engine codes, their attitude was one of sheer evasiveness. Even to the extent of accusing the workshop of repairing by ECU of not actually having performed any repair to my ECU, even when I explained and clarified that component repair on the ECU was performed.

Nic was very impatient and reluctant in communicating engine fault codes and I had to press him and his staff a lot on the ground to get straight answers. I wasn't expecting any liability on their part for ECU failure, as I understand that ECU tuning carries risk. But the customer support was extremely poor.

My sincere and honest advice is to stay away. I will try to find a better tuner if I choose to tune my car again next time.
Management Response by Monster Tune
27-Oct-2020

The disclaimer was simply to explain that since the customer was using an aftermarket performance turbo, the actuator needs to be carefully and correctly adjusted prior to installation. This is crucial for ANY stage 3 tunings.

There is no evidence suggesting that ECU failures are causing directly by engine tuning. In fact, upon inspecting the 'replaced' ECU, we advised you that the workshop may not have replaced your ECU, which you claimed you had to pay for the replacement. We wanted to alert you that there may be something worth looking into.

The engine codes which you highlighted had nothing to do with tunings. one referred to a faulty display with the oil gauge, and one was for a faulty door handle.

 
review user
Facebook Reviewer
Excellent workdone by Monster tune  Posted on 05-Jun-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
Excellent workdone by Monster tune service! Especially derrick very knowledgeable about his job and very professional on explaining if have doubt. Really very happy on the ECU+TCU+Peddle box its really work of wonder! I would recommend it. Once again thank you Monster tune😊 - Joseph Ip
 
review user
Facebook Reviewer
Great pricing and great service  Posted on 01-Apr-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
Went to get my car tuned and changed my air intake from monster tune. Very impressed with how the car feels right away I must say. Nick was patient in answering all my queries and he very steady throughout the whole process. Great pricing and great service. Very satisfied overall. - Lee Eddie Farihin
 
review user
Facebook Reviewer
Knowledgeable team and highly recommeded!  Posted on 24-Mar-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
Enquired about tuning my car and got to talk to Nicholas about it. He is very knowledgeable and gave me advice on what to do with my car. Will highly recommend anyone who loves their car and seeking to enjoy their ride even more to visit them. - Junsheng Ong
 
review user
Facebook Reviewer
Great advice and service  Posted on 23-Feb-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
had my GLA tune up yesterday, felt the power and fast response for my ride after the tune . great advice and service from MST team. 👍👍👍 - Chan W Wayne
 
review user
Facebook Reviewer
Awesome tune  Posted on 20-Feb-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
Awesome tune by monster tune and i could feel the boost right away including the sound from the new intake! fast reply and assistance from the team who were friendly and helpful! highly Recommended :) - Yap CHong HUan
 
review user
Google Reviewer
Excellent service & knowledge  Posted on 11-Feb-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
I've been servicing and tuning my car at Monster Tune for years. Excellent service, excellent knowledge, and always willing to go the extra mile by getting the best price without sacrificing quality. - Bert T
 
review user
Facebook Reviewer
Excellent job with superb result  Posted on 16-Jan-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
Excellent job done by Alvin,Derrick and the team! Superb results and I love the gains and can really feel the difference, complications here and there, but most importantly trust your tuner, don't listen from friends or other tuners, if he is your tuner he knows you best and what's best for you. 👍🏻🏆 - Christopher Tan
 
review user
Facebook Reviewer
Positive fruitful experience with MST  Posted on 11-Jan-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Outlet Experience5/5
Alvin was very responsive and friendly since our first chat on my enquiries. Visited MST today, the entire session was smooth and pleasant. As myself has no much knowledge on the works to be done, Alvin patiently explained the entire process to me (though many technical terms are new to me), that made me felt confident and I had entrusted my car to the right guy. On top of that, Alvin also shared his own experience about conti rides. Overall a fruitful experience with MST, will definitely revisit again! - Spencer Chua
 
review user
Facebook Reviewer
Highly recommended workshop for conti rides  Posted on 08-Jan-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
A highly recommended workshop for conti rides. To summarise, my experience with them is always pleasant. No corners cut, just great. Keep up the good work guys! Special mention to Herman for your patience and great workmanship! - Colin Chua
 
review user
Facebook Reviewer
Great job and good customer service  Posted on 24-Dec-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
Alvin is great and good customer service. Did a tune and reasonably saw gains on the road. He offered to take a look as a second opinion on my recent engine overhaul. Concerned about my high oil temp. Even though I asked about clutch adaption option, he did not do a hard sell and told me to see the changes slowly when done to car, step by step. Hallmark of good long term customer retention. Keep up the good work! Cheers! - Jayohee Eddy
 
review user
Facebook Reviewer
Good and prompt service  Posted on 26-Nov-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
Alvin is patient and knowledgeable. No hard selling. Most important the tuning suits my driving needs. Smooth delivery. Good after sales service. Reply is prompt. Thanks Monster tune for the good work. - Chan Vang Zeng
 
review user
Facebook Reviewer
Tip top service  Posted on 15-Nov-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
Tuned by Nicholas 👍🏻👍🏻 tip top service.. car feel smooth and more power.. thanks bro!! - AIan Hayden
 
review user
Mobile Reviewer
Professional conti cars workshop  Posted on 12-Nov-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Monster Tune is definitely famous for their superb tuning experience, but they are too a professional for continental cars. My Sirocco has been with them for close to 3 years! They are very knowledgeable in conti makes. Each time my car giving me funny problem, none they can't fix it! They are the only workshop that im confident and trust with to handle my car! - Lee, Owner of Volkswagen Sirocco
 
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Merchant Logo Monster Tune
5 stars - based on 80 reviews

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