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Home » Motor Directory » Kaizen Motors Pte Ltd


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   Consumer Reviews of Kaizen Motors Pte Ltd
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OVERALL RATING
 
141 Reviewers
5 out of 5
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Technical Expertise
5/5 Customer Service
5/5
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Value for money
4.9/5 Outlet Experience
5/5
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141 Reviews

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review user
Zac, Owner of Mazda 3 Hatchback, verified customer
Highly recommended  Posted on 10-Oct-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
"Was recommended by my friend to Shawn, Kaizen Motors. Left a message to Shawn to ask for a 50,000km servicing for my car. Shawn was considerate to advice me to head down at a designated time so that I will not have to wait. Product used from MOTUL, service was professional and even provided honest advice on what need to do / what can wait till the next servicing. Price is also reasonable. Overall experience was pleasant and will continue to let Kaizen Motors to service my car. Highly recommended for those who are looking for promising and reputable workshop. Thank you Shawn and his team for the pleasant experience! 😊 - Zac, Owner of Mazda 3 Hatchback SLZ80--J
Management Response by Kaizen Motors Pte Ltd
12-Oct-2020

Thank you very much for your kind review. We will continue to do our best. ☺

 
review user
Lim Wei Shen, Owner of Volkswagen Jetta, verified customer
Exceptional service  Posted on 10-Oct-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I went for a service and check on a faulty ABS signal due to the positive reviews I saw on Google. Was pleasantly surprised at the professionalism and excellent work done by the team. Shawn (the owner) even took the time to explain in detail about what needed to be fixed with exploded design drawings. He took time to recommend certain parts selection that would be more suitable for what I needed. The car did drive better after the work done and the ABS signal issue was fixed. I would definitely recommend my friends and family to use their workshop. - Lim Wei Shen, Owner of Volkswagen Jetta SKH25--B
Management Response by Kaizen Motors Pte Ltd
12-Oct-2020

Thank you very much for your kind review. We will continue to do our best. ☺

 
review user
Ryan, Owner of Nissan Qashqai, verified customer
Great Service  Posted on 10-Oct-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Met Shawn who gave me a good orientation of the car that I just bought. He is very honest and sincere in the sharings and gave me some good advices in handling the car. I did a major servicing and the post servicing services and follow up to check on the condition impresses me. I don't really hear a lot from my friends that the workshop will perform post follow up or run through proper detailing after the service. I am satisfied and glad that I have choosen Kaizen Motors to service the car. Will definitely recommend my friends to do so too! - Ryan, Owner of Nissan Qashqai SKV73--P
Management Response by Kaizen Motors Pte Ltd
12-Oct-2020

Thank you very much for your kind review. We will continue to do our best. ☺

 
Konglong74
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 21-Apr-2010
Highly Recommended  Posted on 16-Jan-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Chanced upon Shawn's workshop when I was looking for an alternative servicing for my car. Send in request to book for a slot, was quick in replying.

Was greeted by a young chap whom was Shawn, explained and recommended which package is better suited for my car. He will explained in great length why the package is suited for me and some other technical stuffs about my car.

Clean and organised workshop, is important to me as that's the first thing i look out for in a workshop.

He will follow up with you after your servicing which it was a nice personal touch.

Shawn, Please keep up the good job.. U earn another satisfied and will return for service customer.

Kong
Management Response by Kaizen Motors Pte Ltd
18-Jan-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
justinchia79
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 14-Aug-2018
Review of car servicing on New Year Eve  Posted on 02-Jan-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I have sent my car for general servicing on New Year Eve and even though I have not made any prior appointment, Kaizen Motor is able to take in my car and the boss was very patient and explained to me clearly the different type of packages available for my car. The whole servicing takes less than 2 hours and after the servicing is completed, the boss has explained to me what components was changed for my car. Really appreciate that I am able to service my car before the new year.
Management Response by Kaizen Motors Pte Ltd
04-Jan-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
Guitarmel
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 24-Jul-2009
Turthful & Patient Service!  Posted on 15-Nov-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
My first time here initially just to change my engine oil but was surprise when they made an effort to jack up my car to do checks on my car.
Shawn and his team went thru with me on all the issues and advise me what to change first and which was critical.
Shawn was patient and even showed me images and an actual engine to discribe to me on what they will be doing. Highly recommended as they are not hard selling and patient at the same time. Super Friendly too! 👍🏽👍🏽
Management Response by Kaizen Motors Pte Ltd
15-Nov-2019

Thank you for your kind feedback. We strive to do our best. ☺

 
ThamWenCang
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 05-Feb-2019
Wonder Experience!  Posted on 13-Nov-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
What impressed me the most is the service of Shawn and his team. After booking a service appointment with him upon reaching his place his team was already standing by to attend to us. Telling us where to park our cars.

Even though our servicing was a simple routine service, Shawn and his team went through the whole car to do the points check going and guiding us through the parts which needed replacement or needing replacement soon. Not a single hint of upselling was observed throughout the process.

I hope that more car lovers will feel your sincerity towards your love of cars and customer service as well.

Thank you, Shawn, for letting me experience a wonderful servicing at your garage.

Definitely recommended!
Management Response by Kaizen Motors Pte Ltd
14-Nov-2019

Thank you for your kind feedback. We strive to do our best. ☺

 
SyafiqqShariff
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 27-Nov-2018
Battery Change and Servicing Enquiry  Posted on 13-Nov-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I was looking for a workshop to change my car battery and found Kaizen Motors on sgcarmart, went ahead for the promotion for replacement for my car battery. From there i enquired about their servicing packages, Shawn had been great in sharing with me the information on the servicing my car needed and how it all works. They also went an extra mile to check my car, and pointed out anything that is not in place, giving me cost saving tips for my future servicing.

Shawn is very friendly and knowledgeable, felt welcomed when i entered the office and workshop. It was indeed a good experience having to level up myself through his sharing his expertise on cars. Would definitely recommend Kaizen Motors to all!
Management Response by Kaizen Motors Pte Ltd
13-Nov-2019

Thank you for your kind feedback. We strive to do our best. ☺

 
Arrick
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 06-Nov-2019
My Trusted Workshop  Posted on 06-Nov-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Kaizen was intro to by a friend of mine, The boss, Shawn, is a very patient guy to my surprise who really answered my questions with knowledge and also his advices towards my car was actually cheaper on my repair fee than what my initial plan was to my car...Cool! Most importantly they are the authorised dealer of Motul Engine oil, As a car lover I definitely want my car to be filled with genuine oil. Today is my 3rd visit here and am well pleased. 👍

2 Review Photo(s)

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Management Response by Kaizen Motors Pte Ltd
06-Nov-2019

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
PhantomSG
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 19-Sep-2019
Highly Recommended - Look No More  Posted on 19-Sep-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
After having several mediocre experience at other car service shops, I have visited Kaizen Motors twice for my Nissan Latio's regular servicing. Shawn, the owner, is honest, friendly, experienced, and upfront. He clearly explains what is required, and what is not. He makes sure you understand what is going to be done, and how much you will pay. He even took the initiative to drive me all the way to a tire shop as I wanted to change my tires and rims too. His team is also skilled, and they finish the work in no time with good results. This kind of quality is very rare in the car servicing industry; Therefore look no more, just give Kaizen Motors a visit, get your proper servicing while you are waiting in the fantastic waiting lounge, and have a peace of mind.

3 Review Photo(s)

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Management Response by Kaizen Motors Pte Ltd
20-Sep-2019

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
EdmundPhuang
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 21-Aug-2019
Highly recommended  Posted on 30-Aug-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Shawn is very detailed and ernest in making sure the vehicle is safe and the driver knowing key aspects of the car. He is very transparent in explaining potential points of failure, and is non pushy in sales. Even took extra time to explain how car parts work which definitely make me appreciate his knowledge and expertise even more. Will definitely go back to Kaizen again for future maintenance and repairs. Highly recommended!
Management Response by Kaizen Motors Pte Ltd
31-Aug-2019

Thank you very much for your kind words. We are grateful to hear from you. ☺

 
WaltK
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 27-Aug-2019
Trusty Workshop and NO SURPRISES  Posted on 27-Aug-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I believe everyone had their fair share of bad experience when comes to maintenance of your car.
Was introduced to KAIZEN MOTORS by a friend in 2018 and have done 2 minor(10K) and 1 major servicing (120K) in early August.
The owner is very professional in his advice and he would carefully addressed your concerns. Very genuine guy.
In my recent major servicing, he was constantly updating the progress via WhatsApp with photos and explanation on what happen to the various parts and seek for approval prior to changing the parts. This is comforting to know what was done to my car and communication with the workshop was very clear. Under no circumstance, I had any worries of poor workmanship or a crazy bill at the end of the day. Keep up the good work!
Management Response by Kaizen Motors Pte Ltd
01-Oct-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
TrevorLim
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 17-Aug-2019
Just did my 40000KM serving  Posted on 17-Aug-2019
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Experience mechanics there, specialise both japanese and continental cars. Have been serving all my previous rides (honda civic, mini copper & CLA) with them. They always provide a save costing option to me and explain how to proper maintain my ride...

2 Review Photo(s)

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Management Response by Kaizen Motors Pte Ltd
18-Aug-2019

Thanks for the kind review bro :)

 
review user
Zulkifli, Owner of Mitsubishi Coltplus, verified customer
good recommendation from Shawn  Posted on 08-Jun-2021
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Overall Rating: 
  • Technical Expertise4/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience4/5
Shawn is an approachable guy. He even suggest to message him if there is any problem with my car in the future. The Motul engine oil that he recommended makes my car feels smooth & responsive. He really knows his stuff!! ..👍 - Zulkifli, Owner of Mitsubishi Coltplus SJN91--A
 
review user
Calvin Aik, Owner of Mercedes Benz C180, verified customer
Reasonable pricing & good service  Posted on 04-Apr-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience4/5
Shawn and his team did an excellent job. Reasonable pricing and good service. Highly recommended. - Calvin Aik, Owner of Mercedes Benz C180 SMY20--J
 
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Merchant Logo Kaizen Motors Pte Ltd
5 stars - based on 141 reviews

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