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   Consumer Reviews of Kaizen Motors Pte Ltd
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5.0
 
164 Consumer Reviews
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Technical Expertise
5.0 Customer Service
5.0
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Value for money
4.9 Outlet Experience
5.0
justinchia79
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 14-Aug-2018
Review of car servicing on New Year Eve  Posted on 02-Jan-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I have sent my car for general servicing on New Year Eve and even though I have not made any prior appointment, Kaizen Motor is able to take in my car and the boss was very patient and explained to me clearly the different type of packages available for my car. The whole servicing takes less than 2 hours and after the servicing is completed, the boss has explained to me what components was changed for my car. Really appreciate that I am able to service my car before the new year.
Management Response by Kaizen Motors Pte Ltd
04-Jan-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
review user
Abi JP.
Definitely a 5 stars  Posted on 25-Dec-2019
  • Customer Service5.0
  • Outlet Experience5.0
Definitely a 5 stars ... a chap with his promising words.. Initially was unsure whether to believe or not to believe cos when my car broke down with the cooling coil not working..i ask few shops by phone calls and carousellers for quotes and included his shop...finally i decided to drive to kaki bukit autobay workshop and had my cooling coil fixed...at the end of the day I received anonymous msg from and unknown number which I didn't save on my phone...surprisingly it was the same person which i ask for the quotes...it was Shawn from Kaizen Motors...he was so sorry abt the late replied and in fact he gave me a free servicing...i was really unsure abt this but i just give a try to come down to his workshop...Believes it or not it is really true abt his words on giving me the free servicing...Well this is my first time experienced with the situation...Bro Shawn i will definitely recommends my friends and colleagues to your workshops.. Two Thumbs Up for u bro Appreciated for the free car servicing Tyvm - Abi JP
Management Response by Kaizen Motors Pte Ltd
01-Oct-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
review user
Kenneth Wong.
Professioal, knowledgeable and fast  Posted on 23-Dec-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
The best workshop I have been to. Professioal, knowledgeable and fast, yet reasonably priced. Shawn is down-to-earth, willing to share his knowledge/experiences and most importantly honest and patient! Highly recommended! Kaizen will definitely be my 1st choice workshop. TQ! - Kenneth Wong
Management Response by Kaizen Motors Pte Ltd
01-Oct-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
review user
Henry Tan.
Humble in his presentation n his mechanics are well trained n expert in their field  Posted on 21-Dec-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
Mr Shawn is young but an expert in motoring trade. he is humble in his presentation n his mechanics are well trained n expert in their field. would highly recommend Kaizen Motors whose vehicle need the extra care n work. kaizen is the word to go to - Henry Tan
Management Response by Kaizen Motors Pte Ltd
01-Oct-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
review user
Yan Dila.
Like a friend than a customer  Posted on 20-Dec-2019
  • Customer Service5.0
  • Outlet Experience5.0
Could say the best workshop iv been to. Shawn really helps me understand the problem with my car. He treats me more like a friend than a customer. Unlike other workshop, he wont push for any unnecassary repairs and will try his best to meet your budget. - Yan Dila
Management Response by Kaizen Motors Pte Ltd
01-Oct-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
review user
Benjamin Tse.
Provide very good services and definitely very trustworthy  Posted on 21-Nov-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Being a first time car owner who is clueless about cars. Shawn had taken his time to explain every single issue i've raised, filling me with more knowledge about cars. Most impt is that he doesn't recommend the priciest stuff in his workshop, instead, he would recommend what's suitable. Highly recommend this workshop as they provide very good services and definitely very trustworthy. - Benjamin Tse
Management Response by Kaizen Motors Pte Ltd
01-Oct-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
Friendly and patient  Posted on 20-Nov-2019
  • Customer Service5.0
  • Outlet Experience5.0
First time engaged in their service .. feeling warm welcome ..boss Shawn was friendly and patient ..definitely recommend guys to visit and experience themselves .. - Wong Yong Quan (Roy Wong)
Management Response by Kaizen Motors Pte Ltd
01-Oct-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
review user
Clement Ong.
Pleasant and welcoming  Posted on 16-Nov-2019
  • Customer Service5.0
  • Outlet Experience5.0
My experience with Shawn was a pleasant and welcoming one. Shawn have a wealth of knowledge about cars and he is also very willing to share his knowledge on educating his clients. This guy knows his stuff and I feel reassured when my cars are being maintained by him. - Clement Ong
Management Response by Kaizen Motors Pte Ltd
01-Oct-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
Guitarmel
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 24-Jul-2009
Turthful & Patient Service!  Posted on 15-Nov-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
My first time here initially just to change my engine oil but was surprise when they made an effort to jack up my car to do checks on my car.
Shawn and his team went thru with me on all the issues and advise me what to change first and which was critical.
Shawn was patient and even showed me images and an actual engine to discribe to me on what they will be doing. Highly recommended as they are not hard selling and patient at the same time. Super Friendly too! 👍🏽👍🏽
Management Response by Kaizen Motors Pte Ltd
15-Nov-2019

Thank you for your kind feedback. We strive to do our best. ☺

 
review user
Melvin Tan.
Highly recommended as they are not hard selling  Posted on 15-Nov-2019
  • Customer Service5.0
  • Outlet Experience5.0
My first time here initially just to change my engine oil but was surprise when they made an effort to jack up my car to do checks on my car. Shawn and his team went thru with me on all the issues and advise me what to change first and which was critical. Shawn was patient and even showed me images of an actual engine to discribe to me on what they will be doing. Highly recommended as they are not hard selling and patient at the same time. Super Friendly too! 👍🏽👍🏽 - Melvin Tan
Management Response by Kaizen Motors Pte Ltd
01-Oct-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
ThamWenCang
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 06-Feb-2019
Wonder Experience!  Posted on 13-Nov-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
What impressed me the most is the service of Shawn and his team. After booking a service appointment with him upon reaching his place his team was already standing by to attend to us. Telling us where to park our cars.

Even though our servicing was a simple routine service, Shawn and his team went through the whole car to do the points check going and guiding us through the parts which needed replacement or needing replacement soon. Not a single hint of upselling was observed throughout the process.

I hope that more car lovers will feel your sincerity towards your love of cars and customer service as well.

Thank you, Shawn, for letting me experience a wonderful servicing at your garage.

Definitely recommended!
Management Response by Kaizen Motors Pte Ltd
14-Nov-2019

Thank you for your kind feedback. We strive to do our best. ☺

 
SyafiqqShariff
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 27-Nov-2018
Battery Change and Servicing Enquiry  Posted on 13-Nov-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I was looking for a workshop to change my car battery and found Kaizen Motors on sgcarmart, went ahead for the promotion for replacement for my car battery. From there i enquired about their servicing packages, Shawn had been great in sharing with me the information on the servicing my car needed and how it all works. They also went an extra mile to check my car, and pointed out anything that is not in place, giving me cost saving tips for my future servicing.

Shawn is very friendly and knowledgeable, felt welcomed when i entered the office and workshop. It was indeed a good experience having to level up myself through his sharing his expertise on cars. Would definitely recommend Kaizen Motors to all!
Management Response by Kaizen Motors Pte Ltd
13-Nov-2019

Thank you for your kind feedback. We strive to do our best. ☺

 
Thank you, Shawn, for letting me experience a wonderful servicing  Posted on 13-Nov-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
What impressed me the most is the service of Shawn and his team. After booking a service appointment with him upon reaching his place his team was already standing by to attend to us. Telling us where to park our cars. Even though our servicing was a simple routine service, Shawn and his team went through the whole car to do the points check going and guiding us through the parts which needed replacement or needing replacement soon. Not a single hint of upselling was observed throughout the process. I hope that more car lovers will feel your sincerity towards your love of cars and customer service as well. Thank you, Shawn, for letting me experience a wonderful servicing at your garage. - Tham WenCang (Perception)
Management Response by Kaizen Motors Pte Ltd
01-Oct-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
review user
Syafiqq Shariff.
Friendly and knowledgeable  Posted on 13-Nov-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
I was looking for a workshop to change my car battery and found Kaizen Motors on sgcarmart, went ahead for the promotion for replacement for my car battery. From there i enquired about their servicing packages, Shawn had been great in sharing with me the information on the servicing my car needed and how it all works. They also went an extra mile to check my car, and pointed out anything that is not in place, giving me cost saving tips for my future servicing. Shawn is very friendly and knowledgeable, felt welcomed when i entered the office and workshop. It was indeed a good experience having to level up myself through his sharing his expertise on cars. Would definitely recommend Kaizen Motors to all! Thank you Shawn! - Syafiqq Shariff
Management Response by Kaizen Motors Pte Ltd
01-Oct-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
Arrick
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 06-Nov-2019
My Trusted Workshop  Posted on 06-Nov-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Kaizen was intro to by a friend of mine, The boss, Shawn, is a very patient guy to my surprise who really answered my questions with knowledge and also his advices towards my car was actually cheaper on my repair fee than what my initial plan was to my car...Cool! Most importantly they are the authorised dealer of Motul Engine oil, As a car lover I definitely want my car to be filled with genuine oil. Today is my 3rd visit here and am well pleased. 👍

2 Review Photo(s)

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Management Response by Kaizen Motors Pte Ltd
06-Nov-2019

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
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Merchant Logo Kaizen Motors Pte Ltd
5 stars - based on 164 reviews

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