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   Consumer Reviews of Kaizen Motors Pte Ltd
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5.0
 
178 Consumer Reviews
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Technical Expertise
5.0 Customer Service
5.0
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Value for money
4.9 Outlet Experience
4.9
review user
Dino Wu.
Concise advisory, no hard selling  Posted on 14-Aug-2020
  • Value for money5.0
  • Outlet Experience5.0
Concise advisory to what was affecting my car, no hard selling and transparent with their pricing - which imo is competitive as well. Overall a pleasant experience and will definitely revisit in future. - Dino Wu
Management Response by Kaizen Motors Pte Ltd
01-Oct-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
review user
Ken W, Owner of Toyota Wish.
Professional, knowledgeable, patient and not pushy  Posted on 14-Aug-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Highly recommended! Shawn gave detailed explanations about the issues and what needed to be done. Professional, knowledgeable, patient and not pushy. Kaizen will definitely be my 1st choice workshop. - Ken W, Owner of Toyota Wish
Management Response by Kaizen Motors Pte Ltd
11-Sep-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
review user
ShaZah SZ.
Never force me to repair. Recommended  Posted on 28-Jul-2020
  • Customer Service5.0
  • Outlet Experience5.0
Went to Kaizen for servicing and had a great experience. Mechanic found few defects in my car so Shawn who is the workshop manager explained it in detail and never force me to repair. Was my first time with Kaizen and will definitely go again. - ShaZah SZ
Management Response by Kaizen Motors Pte Ltd
01-Oct-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
review user
Muhammad Ishaq.
Good price package  Posted on 25-Jul-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
1st time visit to Kaizen Motors and was approached by Shawn. Took a very good price package to change engine oil to flush out as much sludge possible before i go to my warranty workshop for another minor servicing. Shawn was very informative about engine oil and had a wonderful conversation before his workshop started to get busy. Will be returning soon with my other car to check out another brand of engine oil - Muhammad Ishaq
Management Response by Kaizen Motors Pte Ltd
01-Oct-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
review user
Jason Tee.
Friendly and well knowledge skills  Posted on 21-Jul-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
Kaizen staff are friendly and well knowledge skills with the vehicles work. Nice waiting area upstairs with foc drinks provide.Will back again for my car services.:)) - Jason Tee
Management Response by Kaizen Motors Pte Ltd
01-Oct-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
review user
Leon Lee.
The dedication and passion  Posted on 21-Jul-2020
  • Customer Service5.0
  • Outlet Experience5.0
Can see the dedication and passion from the boss and his team to know that my car is well taken care of. Just like the others mentioned here, they are honest and dont take short-cuts. - Leon Lee
Management Response by Kaizen Motors Pte Ltd
01-Oct-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
review user
Alex Lim.
Recommended  Posted on 10-Jun-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
1st time visit to Kaizen Motors, very nice waiting area and boss a very humble and knowledge guy and will share fact and true about his product. 33 point check and will let u know things need to take note and change. Go try it out and see for yourself. Thumbs up. - Alex Lim
Management Response by Kaizen Motors Pte Ltd
01-Oct-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
review user
Iskander Habi.
Highly Recommended  Posted on 18-May-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
Highly Recommended. Been visiting Kaizen a couple of times, the service and quality is above expectations here. After getting quotations for a repair job from multiple workshops, Kaizen still gave the best offer. They also practice loyalty credit rewards which you can use. - Iskander Habi
Management Response by Kaizen Motors Pte Ltd
01-Oct-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
Roywong89
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 07-Mar-2020
Servicing  Posted on 07-Mar-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience4.0
First time engaged in their service .. Feeling warm welcome ..Boss Shawn was friendly, patient and knowledgeable..Definitely recommend guys to visit and experience themselves ..
Management Response by Kaizen Motors Pte Ltd
16-Mar-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
review user
Joseph Siew Jia Hao (Jo ).
Trustable mechanics and friendly boss  Posted on 07-Mar-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
Shawn is really helpful. Giving advice on necessary repair and which area I can save cost on. First time there to swop exhaust and Shawn automatically checked my car for any wear and tear for a 12 year old car to prevent further damage. Second time there to replace some belts and bearing and also regular maintenance. Not only the screaming sound is gone but my car feels lighter too with the motul 300v oil! Highly recommended if you are looking for trustable mechanics and friendly boss! - Joseph Siew Jia Hao (Jo )
Management Response by Kaizen Motors Pte Ltd
01-Oct-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
review user
Keith Lim.
Strongly recommended!  Posted on 03-Mar-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
The mechanics there are very experienced, went the extra mile to provide me with alot of knowledge in regards of my car and spare parts. Pricing is reasonable and downtime of vehicle was within 1day to collect (but I guess it also depends on what are the repair works) Best thing is that he quoted me the day I went to visit him, next day during collection he told me that supplier gave him a better price for 1 of the spare part and he deducted that for me on my final sum, this action really sums up the integrity and honesty of the workshop! Strongly recommended! - Keith Lim
Management Response by Kaizen Motors Pte Ltd
01-Oct-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
Konglong74
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 21-Apr-2010
Highly Recommended  Posted on 16-Jan-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Chanced upon Shawn's workshop when I was looking for an alternative servicing for my car. Send in request to book for a slot, was quick in replying.

Was greeted by a young chap whom was Shawn, explained and recommended which package is better suited for my car. He will explained in great length why the package is suited for me and some other technical stuffs about my car.

Clean and organised workshop, is important to me as that's the first thing i look out for in a workshop.

He will follow up with you after your servicing which it was a nice personal touch.

Shawn, Please keep up the good job.. U earn another satisfied and will return for service customer.

Kong
Management Response by Kaizen Motors Pte Ltd
18-Jan-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
LionelTeo
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 22-Nov-2018
Review on car repair  Posted on 09-Jan-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Shawn is very helpful. He shared his knowledge and explain clearly on his assessment. He will give the best quotation that he could and his team of mechanics also equipped with strong knowledge and skillset. I will definitely recommend KAIZEN MOTORS. Good job guys!
Management Response by Kaizen Motors Pte Ltd
18-Jan-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
review user
Lionel Teo.
Strong knowledge and skillset  Posted on 09-Jan-2020
  • Technical Expertise5.0
  • Customer Service5.0
Shawn is very helpful. He shared his knowledge and explain clearly on his assessment. He will give the best quotation that he could and his team of mechanics also equipped with strong knowledge and skillset. I will definitely recommend KAIZEN MOTORS. Good job guys! - Lionel Teo
Management Response by Kaizen Motors Pte Ltd
01-Oct-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
justinchia79
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 14-Aug-2018
Review of car servicing on New Year Eve  Posted on 02-Jan-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I have sent my car for general servicing on New Year Eve and even though I have not made any prior appointment, Kaizen Motor is able to take in my car and the boss was very patient and explained to me clearly the different type of packages available for my car. The whole servicing takes less than 2 hours and after the servicing is completed, the boss has explained to me what components was changed for my car. Really appreciate that I am able to service my car before the new year.
Management Response by Kaizen Motors Pte Ltd
04-Jan-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
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Merchant Logo Kaizen Motors Pte Ltd
5 stars - based on 178 reviews

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