of
reset



spacer
spacer
   Consumer Reviews of 1 Car Service Pte Ltd
spacer
4.9
 
429 Consumer Reviews
spacer
Technical Expertise
4.9 Customer Service
4.9
spacer
Value for money
4.8 Outlet Experience
4.9

review user
Pileek, Owner of Toyota Vellfire, verified customer
Trustworthy automotive service  Posted on 18-Apr-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Pulling up to 1 Car Service, I couldn't help but feel a bit out of my league. The workshop looked like a luxury car showroom—Rolls Royce, Ferrari, Bentley, and Porsche casually lounged around like I was visiting a Saudi Prince. Here I was with my Vellfire, which, while not exactly a beater, definitely felt more like the awkward cousin at a family reunion. Despite my initial fears of needing to sell a kidney to afford their services, I was pleasantly surprised by the reasonable pricing. The quote for my gearbox repair was not only affordable but actually cheaper than many of the quotations I have gotten elsewhere. It seemed like 1 Car Service was breaking the stereotype that high-end service must come with high-end bills. Walking into the bustling workshop, I half-expected to be overlooked in the flurry of activity. The place was packed, and every technician seemed deeply engaged with the cars, which were probably detailing their last adventure on the Autobahn. However, Jin, the service advisor, greeted me with a smile and was very eager to help. His attention to detail was impeccable, and he made sure to keep me in the loop with every step of the repair process. A delightful bonus was the complimentary parking tickets provided by the workshop—a nod to their understanding of the little things that can make a customer's day better. The warranty offered on the repairs was like a comforting dessert after a satisfying meal—long and reassuring, promising that my gearbox woes were a thing of the past. It's rare to find a service that gives you peace of mind long after you've left the shop. In fact, the warranty was twice as long as the longest I was quoted elsewhere. Shockingly good. Despite the busy atmosphere, I never felt neglected. The team managed to balance their workload with personal customer care seamlessly. It's not every day you see such a bustling workshop maintain a calm, organized, and friendly environment—it's like they practice gearbox meditation or something. For those looking for a trustworthy automotive service that combines technical skills with customer service, 1 Car Service is the workshop for you. They treat every vehicle with 5 star quality, whether it's a high-performance sports car or a beloved family MPV like my Vellfire. These folks are down-to-earth, wallet-friendly, and ready to put a smile on your face. - Pileek, Owner of Toyota Vellfire SMH66--B

5 Review Photo(s)

spacer spacer spacer spacer spacer
 

Patricia89
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 18-Apr-2024
Exemplary Service and Unmatched Expertise at 1 Car Service  Posted on 17-Apr-2024
I recently took my Porsche Panamera to 1 Car Service after encountering some unnerving issues with its transmission. The car would stutter unexpectedly and lose power during acceleration, which made me incredibly anxious, especially during highway driving. Having tried a couple of local shops without any improvement, I was desperate for a real fix. My journey to 1 Car Service started with a recommendation from a fellow Porsche owner who had experienced similar issues. Skeptical but hopeful, I booked an appointment and drove down to their workshop. Upon arrival, I was greeted by their friendly staff who assured me that they were well-versed with high-performance vehicles like mine. The standout aspect of my visit was the customer service, especially from Moses, the service advisor. He was knowledgeable, attentive, and kept me informed throughout the process. Moses took his time to explain what tests they would perform to diagnose the problem, emphasizing their use of the latest diagnostic equipment and software that are specifically designed for Porsche vehicles. The waiting area at 1 Car Service was another highlight of my visit. It was modern, clean, and equipped with Wi-Fi, refreshments, and comfortable seating. It felt more like a lounge than a typical garage waiting room, which made the wait much less of a hassle. Technically, the team at 1 Car Service was exceptional. They managed to diagnose the problem quickly—an issue with the transmission fluid pressure sensor. Their detailed explanation helped me understand the problem and the necessary repairs. They even showed me the faulty parts and explained why and how they failed, which provided me with great peace of mind regarding the transparency of their service. The repair was completed within the same day, which was a pleasant surprise given the complexity of the work. When I drove my Panamera after the repairs, it felt like it was brand new. The transmission was smooth, and the power delivery was as good as I had hoped for when I first bought the car. I am thoroughly impressed with the level of service provided by 1 Car Service. I highly recommend 1 Car Service to any Porsche owners who are looking for reliable, high-quality service with a team that goes above and beyond to ensure customer satisfaction. Five stars well-deserved!

3 Review Photo(s)

spacer spacer spacer
 

Steven_Tan
Neutral Newbie
2 reviews
0 points
0 forum posts Joined on 09-Mar-2019
Unparalleled Expertise and Efficiency at 1 Car Service  Posted on 17-Apr-2024
After enduring endless frustration with persistent engine vibrations in my CLA180, which remained unresolved despite visiting numerous car repair shops and spending close to $10,000, I finally discovered 1 Car Service through an online search. The exceptional reviews caught my eye, prompting me to take one last chance on resolving this daunting issue with my vehicle. From my first interaction, 1 Car Service distinguished itself from every other workshop I had visited. Upon arrival, I was immediately impressed by the well-maintained and inviting lounge area, which provided a comfortable space to wait, equipped with amenities that made the experience more enjoyable. This level of care and attention to customer comfort was a breath of fresh air and set a positive tone for what was to come. Moses, the service advisor at 1 Car Service, proved to be a standout from the moment we met. His approach was professional yet personable, instilling confidence with his knowledgeable insights and prompt, clear communications. Moses took the time to listen to the history of my car's issues, showing genuine concern and a proactive attitude towards finding a solution. The technical team at 1 Car Service was equally impressive. They conducted a thorough examination of my vehicle and, within just 30 minutes, pinpointed the problem that had eluded so many others. The speed and accuracy of their diagnostic skills were simply astounding. They explained the technical issues in terms I could understand, outlining the steps they would take to fix the problem, which reassured me that my car was in the right hands. Repair work began promptly, and the efficiency of the process was remarkable. My car was ready by the following day, far sooner than I had anticipated. Throughout the repair process, Moses kept me updated with progress reports and any pertinent information regarding the repair status, which alleviated any concerns I might have had. Upon collecting my car, I was delighted to find that the engine vibrations were completely gone, and my CLA180 felt as smooth as when I first drove it off the dealership lot. The transformation was nothing short of miraculous, thanks to the expertise and dedication of the team at 1 Car Service. Steady! 👍🏻

3 Review Photo(s)

spacer spacer spacer
 

review user
Mr Lim, Owner of Peugeot Partner GBG79M, verified customer
Excellent service  Posted on 17-Apr-2024
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Excellent service, detail and will check with me before working on my car. Thanks for the great work. I will recommend 1 car to others. - Mr Lim, Owner of Peugeot Partner GBG79--M
 

review user
Lee, verified customer
Highly recommended  Posted on 29-Nov-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I recently went for a car service with 1 Car Service, they checked my car and shared in detail what they would do during servicing. The turnover time is reasonable, thanks to the fast and good service. I will highly recommend this shop to others. Mr. Lee, owner of Volkswagen Jetta SKC50--Z
 

review user
A Lee, reviewed on Google
Excellent service  Posted on 25-Nov-2023
  • Customer Service5.0
  • Outlet Experience5.0
Subaru Forester. Professional, honorable and reliable workshop. Excellent customer service as well. Special thanks to Daoxiong, Moses and team for a great job on my car! Highly recommended! A Lee
 

review user
koksiak tang, reviewed on Google
Skillfulness and reasonable price  Posted on 22-Nov-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Dao Xiong , Moses and the 1 Car Servicing team did a great job to service my Renault Fluence car with faulty air con cooling coil with speed, skillfulness , at reasonable price and was responsive to my queries. 2 thumbs up - koksiak tang
 

review user
MuRui Wu, reviewed on Google
Very good service!  Posted on 17-Nov-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
My First Visit. I was skeptical at first. $2300 later. I am convinced they are very good. I willingly paid the amount knowing the same repairs would have taken 3 times longer to do and 2 times as expensive and probably fitted shoddily elsewhere. In less than 4 hours I replaced on my Audi A6 C7: - engine and gearbox mounts - top control arm assemblies - lower arm assemblies - lower arm ball joints - front brake pads and discs - alignment Only one thing their 3rd Party Alignment Contractor used the wrong specs on my car. I recalled emphasising S-Line Suspension Specs ! The understeer feels like the All-Road Model now - MuRui Wu
 

review user
Seven One, reviewed on Google
Good experience  Posted on 13-Nov-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Moses and DX were delightfully responsive. M gave a breakdown of repair items and exact costs. That was helpful for me to decide what needed to be done. His diagnosis of the humming problem was accurate and properly fixed. Was my first visit to them and a good experience. - Seven One
 

review user
Anet C, reviewed on Google
Great service, reasonable price  Posted on 16-Oct-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Came here to replace the lifter motor for my window. Communicated with Dao xiong, got prompt replies, and a quotation before I even dropped my car. Did a early morning key drop. Moses followed up, was professional and quick to rectify the issue. He also checked and realised another lifter for the window was damaged too, and also helped to replace that. Reasonable pricing and I could get my car on the same day. Moses also followed up a few days later to check in if there were any issues. Great service, Thank you! - Anet C
 

review user
Amelia Wee, reviewed on Google
Professional advice  Posted on 16-Oct-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Professional advice, amazing service! - Amelia Wee
 

review user
Yonglee Heng, reviewed on Google
Price is reasonable  Posted on 12-Oct-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Having a hard time to start up my car everyday or when it is cool down. Had the gearbox changed. The Price is reasonable, hand over the car over within their schedule. people there is friendly and sincere. - Yonglee Heng
 

review user
Dong Xiao, reviewed on Google
Fantastic customer service  Posted on 11-Oct-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Brought my car in for regular maintenance servicing today, was pleasantly surprised that everything was efficiently completed within a few hours. Process was no frills and transparent - they inform you of the recommended repairs with a quote, you choose which ones to follow. Reasonably priced. Customer service is fantastic too! - Dong Xiao
 

review user
Ziyang Neo, reviewed on Google
Problem resolved quickly  Posted on 10-Oct-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Had vibrating noise problem with my Mazda 3 car when travelling at certain speeds. Brought down to check and they took short time to diagnose that the problem was due to my wheel bearings. The whole experience just took half a day to finish. Communication was also easy with Moses, I didn't feel any pressure or pushy in sales like some other workshops which I have been to. Slightly pricey but at least my problem is resolved quickly without headache. - Ziyang Neo
 

review user
Kelvin, reviewed on Google
Fast and price reasonable  Posted on 10-Oct-2023
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Service is good and fast,price reasonable too. - Kelvin
 
  •   Sort By
  • « Back ( 1 2 3 4 5 ... 29 ) Next »
  •  results/page
Merchant Logo 1 Car Service Pte Ltd
5 stars - based on 429 reviews

Recommended for you

1-6 of 11