I recently had an extremely disappointing experience with 1 Car Service Workshop, and I feel compelled to share my negative review. I brought my Mercedes S300 to this workshop for a gearbox overhaul and to have the transmission control unit replaced. Unfortunately, my entire experience with this mechanic was an absolute nightmare.

Firstly, I had to endure a long wait of five days from June 22nd to June 26th before I could finally collect my car. I was already frustrated by the delay, but little did I know that the worst was yet to come. As soon as I scanned my car, I was shocked to discover numerous faults that had not been addressed. When I confronted the chief mechanic about this oversight, his response was baffling. He casually mentioned that they don't usually perform tests after repairs. Are you kidding me? How can any reputable car service workshop neglect such a crucial step?

Furthermore, I have attached the invoices which clearly indicate the services I paid for, including the gearbox overhaul and transmission control unit replacement. It is evident that these services were not properly executed, as evidenced by the persisting faults in my vehicle. (Attach the invoices to the review, if possible).

To make matters worse, when I expressed my dissatisfaction and questioned why proper testing was not conducted, I received an irresponsible and aggressive reply from Moses, a supervisor at the workshop, via WhatsApp. His lack of concern, dismissive attitude, and confrontational tone only reinforced my belief that this workshop lacks the basic principles of customer service and accountability. (Attach the screenshot of the conversation with Moses, if possible).

Frustrated with the lack of testing and the unresolved issues, I decided to return my car to the workshop the very next day. After driving for just 24 hours, it became evident that my car was still experiencing jerky movements. This time, the mechanics diagnosed the issue as a faulty ignition coil. However, their proposed solution was nothing short of a rip-off. They quoted me an exorbitant price that was way above the market rate to replace not just the problematic coil, but all the ignition coils.

I was utterly appalled by their unprofessional conduct and the attempt to take advantage of my situation. It is clear that 1 Car Service Workshop lacks integrity and is more interested in making a quick profit than providing reliable and trustworthy service. I strongly caution anyone considering any form of repairs at this establishment. Save yourself the headache, frustration, and unnecessary expenses by seeking assistance elsewhere. This workshop is not deserving of your time, money, or trust.

I sincerely hope that this review, along with the attached invoices and the irresponsible and aggressive reply from Moses, serves as a warning to others who may be considering using 1 Car Service Workshop. It is crucial to find a reputable and trustworthy mechanic who will prioritize your car's safety and provide quality service. Unfortunately, 1 Car Service Workshop fell far short of these expectations, and I would strongly advise against entrusting them with your vehicle.

2 Review Photo(s)

I texted them to arrange for an aircon service. My VW Golf Mk 7.5 had started to hiss from the aircon vents, and the vents were blowing out warm air. Ryan helped me to arrange for a mechanic to diagnose the issue on the same day. Even though I ended up using the VW warranty to fix the component, he helped me to top up the refrigerant free of charge to keep the car cold in the meantime while I arranged for an appt with VW. I will surely recommend this workshop for its customer service and attitude.

I was very happy with their services. Fast and reliable. Sure to recommend my friends. - Starhawk Flying Bright

Air con cooling coil replacement. Delivered earlier than expected. Technical knowledge is good - Jason Quek

Excellent service & workmanship - Muhd Firdaus

Good service and friendly approach. - Wai Koon

Excellent service, highly recommended - jiahao chen

Service is fast and satisfying - meng sim

Good service and nice people - Amir Mahmood

Very good service and friendly and fast - Thomas Hui

Overall service was good, punctual - Derrick FCW

Very good service - Thomas Tan

Sent my car for servicing this morning, managed to get my car within 2 hours, satisfy with their service at first, but is disappointed when I open my car bonnet to have a look when reached home, found a loose item not installed and left it near the engine area. To me, this not acceptable as I know how much damage it can cause when an loose item is left near an engine especially an running engine. Imagine loose item drop in and stuck in between the gears or time belt. To all drivers, always open your car bonnet and have a look after any car servicing or maintenance, just have a check if even though it is your trusted workshop or best rated workshop. So is my 1st and last time visiting this workshop, I not saying their staff and service are not good, is just that I have lost the confidence. With sincerity and good response of the workshop, they had resolved the issue. - Chew Chun Boon

Very reliable n honest - Stanley kweh

Very satisfied - Kok beng2806