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   Consumer Reviews of 1 Car Service Pte Ltd
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4.9
 
261 Consumer Reviews
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Technical Expertise
4.9 Customer Service
4.9
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Value for money
4.9 Outlet Experience
4.9

tanmichael48
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 28-Jun-2023
Title: Terrible Experience at 1 Car Service Workshop  Posted on 28-Jun-2023
  • Technical Expertise1.0
  • Customer Service1.0
  • Value for money1.0
  • Outlet Experience1.0
I recently had an extremely disappointing experience with 1 Car Service Workshop, and I feel compelled to share my negative review. I brought my Mercedes S300 to this workshop for a gearbox overhaul and to have the transmission control unit replaced. Unfortunately, my entire experience with this mechanic was an absolute nightmare.

Firstly, I had to endure a long wait of five days from June 22nd to June 26th before I could finally collect my car. I was already frustrated by the delay, but little did I know that the worst was yet to come. As soon as I scanned my car, I was shocked to discover numerous faults that had not been addressed. When I confronted the chief mechanic about this oversight, his response was baffling. He casually mentioned that they don't usually perform tests after repairs. Are you kidding me? How can any reputable car service workshop neglect such a crucial step?

Furthermore, I have attached the invoices which clearly indicate the services I paid for, including the gearbox overhaul and transmission control unit replacement. It is evident that these services were not properly executed, as evidenced by the persisting faults in my vehicle. (Attach the invoices to the review, if possible).

To make matters worse, when I expressed my dissatisfaction and questioned why proper testing was not conducted, I received an irresponsible and aggressive reply from Moses, a supervisor at the workshop, via WhatsApp. His lack of concern, dismissive attitude, and confrontational tone only reinforced my belief that this workshop lacks the basic principles of customer service and accountability. (Attach the screenshot of the conversation with Moses, if possible).

Frustrated with the lack of testing and the unresolved issues, I decided to return my car to the workshop the very next day. After driving for just 24 hours, it became evident that my car was still experiencing jerky movements. This time, the mechanics diagnosed the issue as a faulty ignition coil. However, their proposed solution was nothing short of a rip-off. They quoted me an exorbitant price that was way above the market rate to replace not just the problematic coil, but all the ignition coils.

I was utterly appalled by their unprofessional conduct and the attempt to take advantage of my situation. It is clear that 1 Car Service Workshop lacks integrity and is more interested in making a quick profit than providing reliable and trustworthy service. I strongly caution anyone considering any form of repairs at this establishment. Save yourself the headache, frustration, and unnecessary expenses by seeking assistance elsewhere. This workshop is not deserving of your time, money, or trust.

I sincerely hope that this review, along with the attached invoices and the irresponsible and aggressive reply from Moses, serves as a warning to others who may be considering using 1 Car Service Workshop. It is crucial to find a reputable and trustworthy mechanic who will prioritize your car's safety and provide quality service. Unfortunately, 1 Car Service Workshop fell far short of these expectations, and I would strongly advise against entrusting them with your vehicle.

2 Review Photo(s)

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Management Response by 1 Car Service Pte Ltd
28-Jun-2023

We deeply regret the dissatisfaction you've experienced with our services at 1 Car Service Workshop. Let me take this opportunity to provide some clarity on the issues raised:

1) The overhaul of a gearbox typically takes 3-5 working days to complete. We managed to accomplish this within the standard timeframe for your car.

2) The ignition coil you mentioned is part of the engine, not the gearbox. The service you initially requested was specific to the gearbox. When we handed over the vehicle, the ignition coil was in working condition. When you came back and brought our service advisor our for a test drive, you were also not able to replicate the jerks and vibrations.

3) It's standard practice to recommend changing all ignition coils once one starts failing, as they tend to have similar lifespans. That being said, we are more than willing to accommodate your preference to change only the faulty one.

4) To show our commitment to customer satisfaction, we offered you a discount for the ignition coil replacement, with a full waiver of labor charges. We believe in transparent pricing, and we're committed to offering you fair and competitive rates.

5) From our end, after the overhaul, the gearbox should now be operating without issues.

6) We also stand by our workmanship and assure you that we will honor any issues related to the gearbox service we provided.


We appreciate your feedback and take it very seriously as it helps us improve. We hope for the opportunity to rectify any perceived wrongs and restore your confidence in our services.

 

Alex_Zhong
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 30-Jun-2019
Quality Service and Helpfulness  Posted on 28-Dec-2021
  • Technical Expertise4.0
  • Customer Service5.0
  • Outlet Experience5.0
I texted them to arrange for an aircon service. My VW Golf Mk 7.5 had started to hiss from the aircon vents, and the vents were blowing out warm air. Ryan helped me to arrange for a mechanic to diagnose the issue on the same day. Even though I ended up using the VW warranty to fix the component, he helped me to top up the refrigerant free of charge to keep the car cold in the meantime while I arranged for an appt with VW. I will surely recommend this workshop for its customer service and attitude.
 

review user
Starhawk Flying Bright, reviewed on Google
Very happy with their service  Posted on 25-Aug-2022
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I was very happy with their services. Fast and reliable. Sure to recommend my friends. - Starhawk Flying Bright
 

review user
Jason Quek, reviewed on Google
Delivered earlier than expected  Posted on 16-Aug-2022
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Air con cooling coil replacement. Delivered earlier than expected. Technical knowledge is good - Jason Quek
 

review user
Muhd Firdaus, reviewed on Google
Excellent workmanship  Posted on 15-Aug-2022
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
Excellent service & workmanship - Muhd Firdaus
 

review user
Wai Koon, reviewed on Google
Friendly approach  Posted on 15-Aug-2022
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
Good service and friendly approach. - Wai Koon
 

review user
jiahao chen, reviewed on Google
Highly recommended! Great service  Posted on 12-Aug-2022
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
Excellent service, highly recommended - jiahao chen
 

review user
meng sim, reviewed on Google
Fast service and satisfying  Posted on 12-Aug-2022
  • Technical Expertise5.0
  • Outlet Experience5.0
Service is fast and satisfying - meng sim
 

review user
Amir Mahmood, reviewed on Google
Great job! nice people  Posted on 11-Aug-2022
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
Good service and nice people - Amir Mahmood
 

review user
Thomas Hui, reviewed on Google
Friendly and fast  Posted on 11-Aug-2022
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Very good service and friendly and fast - Thomas Hui
 

review user
Derrick FCW, reviewed on Google
Overall service was good, punctual  Posted on 11-Aug-2022
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Overall service was good, punctual - Derrick FCW
 

review user
Thomas Tan, reviewed on Google
Recommend! good service  Posted on 10-Aug-2022
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Very good service - Thomas Tan
 

review user
Chew Chun Boon, reviewed on Google
Lost the confidence with this workshop  Posted on 10-Aug-2022
  • Technical Expertise1.0
  • Customer Service3.0
  • Outlet Experience2.0
Sent my car for servicing this morning, managed to get my car within 2 hours, satisfy with their service at first, but is disappointed when I open my car bonnet to have a look when reached home, found a loose item not installed and left it near the engine area. To me, this not acceptable as I know how much damage it can cause when an loose item is left near an engine especially an running engine. Imagine loose item drop in and stuck in between the gears or time belt. To all drivers, always open your car bonnet and have a look after any car servicing or maintenance, just have a check if even though it is your trusted workshop or best rated workshop. So is my 1st and last time visiting this workshop, I not saying their staff and service are not good, is just that I have lost the confidence. With sincerity and good response of the workshop, they had resolved the issue. - Chew Chun Boon
 

review user
Stanley kweh, reviewed on Google
Honest workshop  Posted on 10-Aug-2022
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Very reliable n honest - Stanley kweh
 

review user
Kok beng2806, reviewed on Google
Very satisfied with their service!  Posted on 09-Aug-2022
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Very satisfied - Kok beng2806
 
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5 stars - based on 261 reviews

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