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Consumer Reviews of 1 Car Service Pte Ltd | ||||||||||||||||||
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Quality Service and Helpfulness | Posted on 28-Dec-2021 | |
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- Technical Expertise4.0
- Customer Service5.0
- Outlet Experience5.0
Very happy with their service | Posted on 25-Aug-2022 | |
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- Technical Expertise5.0
- Customer Service5.0
- Value for money5.0
- Outlet Experience5.0
Delivered earlier than expected | Posted on 16-Aug-2022 | |
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- Technical Expertise5.0
- Customer Service5.0
- Value for money5.0
- Outlet Experience5.0
Excellent workmanship | Posted on 15-Aug-2022 | |
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- Technical Expertise5.0
- Customer Service5.0
- Outlet Experience5.0
Friendly approach | Posted on 15-Aug-2022 | |
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- Technical Expertise5.0
- Customer Service5.0
- Outlet Experience5.0
Highly recommended! Great service | Posted on 12-Aug-2022 | |
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- Technical Expertise5.0
- Customer Service5.0
- Outlet Experience5.0
Fast service and satisfying | Posted on 12-Aug-2022 | |
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- Technical Expertise5.0
- Outlet Experience5.0
Great job! nice people | Posted on 11-Aug-2022 | |
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- Technical Expertise5.0
- Customer Service5.0
- Outlet Experience5.0
Friendly and fast | Posted on 11-Aug-2022 | |
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- Technical Expertise5.0
- Customer Service5.0
- Value for money5.0
- Outlet Experience5.0
Overall service was good, punctual | Posted on 11-Aug-2022 | |
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- Technical Expertise5.0
- Customer Service5.0
- Value for money5.0
- Outlet Experience5.0
Recommend! good service | Posted on 10-Aug-2022 | |
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- Technical Expertise5.0
- Customer Service5.0
- Value for money5.0
- Outlet Experience5.0
Lost the confidence with this workshop | Posted on 10-Aug-2022 | |
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- Technical Expertise1.0
- Customer Service3.0
- Outlet Experience2.0
Honest workshop | Posted on 10-Aug-2022 | |
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- Technical Expertise5.0
- Customer Service5.0
- Value for money5.0
- Outlet Experience5.0

5
stars - based on 261 reviews
Firstly, I had to endure a long wait of five days from June 22nd to June 26th before I could finally collect my car. I was already frustrated by the delay, but little did I know that the worst was yet to come. As soon as I scanned my car, I was shocked to discover numerous faults that had not been addressed. When I confronted the chief mechanic about this oversight, his response was baffling. He casually mentioned that they don't usually perform tests after repairs. Are you kidding me? How can any reputable car service workshop neglect such a crucial step?
Furthermore, I have attached the invoices which clearly indicate the services I paid for, including the gearbox overhaul and transmission control unit replacement. It is evident that these services were not properly executed, as evidenced by the persisting faults in my vehicle. (Attach the invoices to the review, if possible).
To make matters worse, when I expressed my dissatisfaction and questioned why proper testing was not conducted, I received an irresponsible and aggressive reply from Moses, a supervisor at the workshop, via WhatsApp. His lack of concern, dismissive attitude, and confrontational tone only reinforced my belief that this workshop lacks the basic principles of customer service and accountability. (Attach the screenshot of the conversation with Moses, if possible).
Frustrated with the lack of testing and the unresolved issues, I decided to return my car to the workshop the very next day. After driving for just 24 hours, it became evident that my car was still experiencing jerky movements. This time, the mechanics diagnosed the issue as a faulty ignition coil. However, their proposed solution was nothing short of a rip-off. They quoted me an exorbitant price that was way above the market rate to replace not just the problematic coil, but all the ignition coils.
I was utterly appalled by their unprofessional conduct and the attempt to take advantage of my situation. It is clear that 1 Car Service Workshop lacks integrity and is more interested in making a quick profit than providing reliable and trustworthy service. I strongly caution anyone considering any form of repairs at this establishment. Save yourself the headache, frustration, and unnecessary expenses by seeking assistance elsewhere. This workshop is not deserving of your time, money, or trust.
I sincerely hope that this review, along with the attached invoices and the irresponsible and aggressive reply from Moses, serves as a warning to others who may be considering using 1 Car Service Workshop. It is crucial to find a reputable and trustworthy mechanic who will prioritize your car's safety and provide quality service. Unfortunately, 1 Car Service Workshop fell far short of these expectations, and I would strongly advise against entrusting them with your vehicle.
2 Review Photo(s)
We deeply regret the dissatisfaction you've experienced with our services at 1 Car Service Workshop. Let me take this opportunity to provide some clarity on the issues raised:
1) The overhaul of a gearbox typically takes 3-5 working days to complete. We managed to accomplish this within the standard timeframe for your car.
2) The ignition coil you mentioned is part of the engine, not the gearbox. The service you initially requested was specific to the gearbox. When we handed over the vehicle, the ignition coil was in working condition. When you came back and brought our service advisor our for a test drive, you were also not able to replicate the jerks and vibrations.
3) It's standard practice to recommend changing all ignition coils once one starts failing, as they tend to have similar lifespans. That being said, we are more than willing to accommodate your preference to change only the faulty one.
4) To show our commitment to customer satisfaction, we offered you a discount for the ignition coil replacement, with a full waiver of labor charges. We believe in transparent pricing, and we're committed to offering you fair and competitive rates.
5) From our end, after the overhaul, the gearbox should now be operating without issues.
6) We also stand by our workmanship and assure you that we will honor any issues related to the gearbox service we provided.
We appreciate your feedback and take it very seriously as it helps us improve. We hope for the opportunity to rectify any perceived wrongs and restore your confidence in our services.