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   Consumer Reviews of British Motor Services Pte Ltd
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OVERALL RATING
 
8 Reviewers
5 out of 5
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Technical Expertise
5/5 Customer Service
5/5
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Value for money
5/5 Outlet Experience
5/5
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8 Reviews

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BennyEd
2nd Gear
5 reviews
145 points
130 forum posts Joined on 09-May-2013
Extremely knowledgeable!  Posted on 10-Mar-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
After being given the run-around by a few other mechanics. I arrived at British Motor hoping to fix my car once and for all. Neil explained to me everything about what's wrong with my car and gave me advice and suggestion. Have not had a problem with my car ever since! Highly recommend! Great workshop and work ethic! Oh ya! Not forgetting, they are now offering free delivery and pick up service too!! Post Management Response
 
JesslynLin
1st Gear
4 reviews
22 points
10 forum posts Joined on 09-May-2013
McLaren Speicalist  Posted on 10-Mar-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Feeling at ease and comfortable for British Motor to take care of my husband's car. Followed my husband to the workshop that day to get his car serviced. Not sure how my husband came to know about this workshop though, but I must say, they are so professional in handling the entire job! They explain in detail and let us know what they are going to do before they start with any job. Had a little chat with Neil & Ben while waiting for the job to be done. After hearing about their history and experience, I confirm my husband's car is in good hand! Post Management Response
 
review user
Google Reviewers
Certainly use them in the future  Posted on 10-Mar-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I was struggling to source official parts for my Range Rover. The main dealer were helpful but the pricing was ridiculous. I was recomended British Motor Services by a friend (who works for Mercedes) and I'm very glad that I was. BMS were able to source official parts for me from abroad, import and install for 1/2 the price of the main dealer. They also collected my dirty vehicle and returned it clean the same day. I have no hesitation to recommend them and shall certainly use them in the future. - Mark Gardner Post Management Response
 
review user
Google Reviewers
Excellent service!! Highly recommended, Will for sure go back again!  Posted on 28-Feb-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Excellent service!! Highly recommended. They specialised in premium and luxury cars. They know how to do it right. Not overdo it like many other workshops and not do any less. They will explain everything in details and price is reasonable. They pick up my car from home and drop it off after its done. Hassle free. Will for sure go back again! - Nancy Chen Post Management Response
 
review user
Google Reviewers
Impressed with the service provided  Posted on 27-Feb-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Outlet Experience5/5
I came to know BMS through an interest group on Facebook. My car had two issues: 1. A metallic "tok" sound over bumps 2. A whirring sound that worsened with increasing speed I dropped by Neil's place at 9am on Tuesday and he was already in. He introduced himself and offered to do a test drive. Within minutes of getting onto the main road, he was able to provide working diagnoses for both sounds. He ordered the parts and I returned the next day for the repair job. Upon collection of the car, a test drive was done to confirm the resolution of the issues. I was told to contact them if the sounds returned but I am fairly confident that would not happen. Overall, I am extremely impressed with the service provided by Neil and Ben and I will definitely use BMS as my main workshop from now on. TLDR: (+) - Gloves are used when performing repair work to prevent interior stains - Seats, steering wheel and floor are covered - Workshop is extremely clean and neat - Neil and Ben are professionals - Prices are reasonable for the quality of work provided (-) - Location can be a little inconvenient - Parts do take time to arrive - Kieron Cheng Post Management Response
 
review user
Google Reviewers
Veterans in the automotive industry  Posted on 25-Feb-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Neil and Ben are veterans in the automotive industry and they've solved a huge headache of mine when it came to my car's electronics. They ran overnight diagnostics and figured out the problem the next morning. Parts came in within a few days and the car was all sorted shortly after at a reasonable price. - Andre Bally Post Management Response
 
review user
Google Reviewers
Problem isolated within the day  Posted on 24-Feb-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Outlet Experience5/5
Sent my DB9GT in to check for a rattling sound I have had for some months that is very obvious on a cold start but disappears usually when the car has had a good run. Left the car to Ben who came to pick the car up and organised a thorough trouble shooting. Problem isolated within the day and attributed to loose heat shields in the undercarriage. Unsure how the heat shields came loose in the first place but extremely Glad the problem is fixed. Great work! - Harold THNG Post Management Response
 
review user
Google Reviewers
Gem of a workshop - clean, professional, honest and very reasonable charges  Posted on 21-Feb-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Neil and Ben started something good at British Motor Services. Simple, honest folks who actually repaired certain part instead of taking the easy way of replacing it. Ben also recommended that I didn't need to do certain service. He could have just performed the service and made the money but he didn't. Gem of a workshop - clean, professional, honest and very reasonable charges. Highly recommended. - Cheong Yan Pang Post Management Response
 
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Merchant Logo British Motor Services Pte Ltd
5 stars - based on 8 reviews

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