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   Consumer Reviews of British Motor Services Pte Ltd
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OVERALL RATING
 
21 Reviewers
5 out of 5
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Technical Expertise
5/5 Customer Service
5/5
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Value for money
4.9/5 Outlet Experience
4.9/5
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21 Reviews

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raikko
1st Gear
1 reviews
52 points
35 forum posts Joined on 28-Apr-2017
Transparent pricing, efficient work  Posted on 30-Jan-2021
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Big thanks to the owner Neil and his team for looking after my VWs for the past 1.5 years. For the level of detailed service to price, you cannot find this at the dealers' service centres for your brands. Knew about them via word of mouth.

Always ready to explain anything you need to know about your car. Have grown from 2 men to now a 4 men team! Believe they will keep this level of service for years to come.
 
review user
Mobile Reviewer
Thanks Neil & Ben for the excellent service  Posted on 10-Nov-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Friendly people at British Motor. They are very service oriented with experience, knowing about their job. I am very happy with their service and job done, especially thanks to Neil & Ben for fixing my car. Highly recommended these dudes! - Wee Kong, Owner of Mercedes Benz C180 Avantgarde SJX79--G
 
review user
Mobile Reviewer
A gem at East  Posted on 04-Nov-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Found this gem at the end east of Singapore! Was introduced to them by my car group friend. They are specialising in high end car, therefore I believe they have the knowledge and skill too for my Mercedes. They managed to diagnose the problem from the previous workshop I went and explained to me patiently. Loving their friendly and honest service! - Vic, Owner of Mercedes Benz GLC250 SLM42--E
 
review user
Mobile Reviewer
Impressive & professional workshop for Mercedes  Posted on 28-Oct-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money4/5
  • Outlet Experience4/5
Absolutely impressed with their professionalism. Neil & Ben are very experienced in handling Mercedes cars. You will be surprised by the services given by them. Going the extra mile in sharing everything they know about maintaining my Merc. TBH, I have never come across such a selfishness workshop. Please do keep up the great job guys! - Wee Kong, Owner of Mercedes Benz A200 SMH11--A
 
review user
Google Reviewer
Extremely knowledgeable & honest  Posted on 22-Sep-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
Highly recommend these guys, had a few interactions with them now for my Aston Martin DBS. Extremely knowledgeable, honest and take great pride in their work. Good advice of what's critical and what is not when it comes to issues with my car. Very punctual and a pleasure to deal with. If you have an Aston Martin or any British car really worth having a chat with them. Super happy I found them and hope this start up gets the business it deserves. - A.H.D.
 
review user
Google Reviewer
Mazda specialised workshop  Posted on 15-Sep-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
Very friendly business owner, specializing in Mazda. Did not try to upsell or recommend unnecessary services. - Aria Wenda
 
review user
Google Reviewer
Outstanding service  Posted on 01-Sep-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
Most helpful and technically competent guys. Outstanding service. - Joo Wong
 
review user
Google Reviewer
A responsible & knowledgeable workshop  Posted on 21-Aug-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Outlet Experience5/5
I am owner of a mass car brand, a VW Scirocco. Having gone through their social webpages, intially of course it was daunting to know that the workshop specializes in the high luxury segment (McLarens, RollsRoyce, etc). However knowing that they have gotten loads of automotive experience from brand factory (Mclaren,Aston Martin) and AD (Aston Martin, Ducati) levels, Neil and Ben gladly welcomed any makes and models into their workshop. They are definitely not the cheapest, not your stop-n-go kind of car workshop but you get what you pay for. Thoroughly impressed right from the point where you leave your car with them, they practised proper hygiene procedures such as seat and steering wheel covers. This is very much not seen in your "cheaper" workshops out there. Especially in this trying times of COVID-19, this was valuable. While the car is on the hoist, they will verify the type of engine oil you will be getting. Ben performed the multi-point checks around the car and explained / pointed out every single status of my vital car parts to me. Of course, if you not the kind to get bothered by this you could simply chill at the 2nd level of their nicely done up air-conditioned lounge. The statuses of your car parts will still be reflected on your invoice and explained to you before you drive out of the workshop! - JC
 
review user
Facebook Reviewer
Highly recommended for high-end car service!  Posted on 08-Aug-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
Highly recommended for high-end cars servicing and repairs! - Jason Tan
 
review user
Google Reviewer
Very patience, polite & extremely helpful  Posted on 05-Aug-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I can safely say it is one of the cleanest workshop in Singapore. Neil and Ben have been extremely helpful and upfront honest on what needs to take note and let us make our call. Very patience and polite in our enquires as well as explaining in a very detailed manner. Very reasonable pricing despite having the posh look! I love how they take care of their clients' pockets instead of trying to sell alot of unnecessary reapirs or replacement like most of the workshop out there. Simply a real gem with honest attitude. Love it and keep it up! Thanks! - King Lim
 
review user
Google Reviewer
Friendly & honest workshop  Posted on 26-Jun-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Outlet Experience5/5
Friendly service. Comfortable waiting room. Most importantly very honest. - Shawn Lourdusamy
 
review user
Facebook Reviewer
Great service with great ppl  Posted on 11-May-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
friendly and professional. - Shawn Lourdusamy
 
JesslynLin
Neutral Newbie
4 reviews
0 points
10 forum posts Joined on 09-May-2013
McLaren Speicalist  Posted on 10-Mar-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
Feeling at ease and comfortable for British Motor to take care of my husband's car. Followed my husband to the workshop that day to get his car serviced. Not sure how my husband came to know about this workshop though, but I must say, they are so professional in handling the entire job! They explain in detail and let us know what they are going to do before they start with any job. Had a little chat with Neil & Ben while waiting for the job to be done. After hearing about their history and experience, I confirm my husband's car is in good hand!
 
BennyEd
Neutral Newbie
5 reviews
5 points
130 forum posts Joined on 09-May-2013
Extremely knowledgeable!  Posted on 10-Mar-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
After being given the run-around by a few other mechanics. I arrived at British Motor hoping to fix my car once and for all. Neil explained to me everything about what's wrong with my car and gave me advice and suggestion. Have not had a problem with my car ever since! Highly recommend! Great workshop and work ethic! Oh ya! Not forgetting, they are now offering free delivery and pick up service too!!
 
review user
Google Reviewer
Certainly use them in the future  Posted on 10-Mar-2020
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Overall Rating: 
  • Technical Expertise5/5
  • Customer Service5/5
  • Value for money5/5
  • Outlet Experience5/5
I was struggling to source official parts for my Range Rover. The main dealer were helpful but the pricing was ridiculous. I was recomended British Motor Services by a friend (who works for Mercedes) and I'm very glad that I was. BMS were able to source official parts for me from abroad, import and install for 1/2 the price of the main dealer. They also collected my dirty vehicle and returned it clean the same day. I have no hesitation to recommend them and shall certainly use them in the future. - Mark Gardner
 
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Merchant Logo British Motor Services Pte Ltd
5 stars - based on 21 reviews

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