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   Consumer Reviews of DrGlass (S) Pte Ltd
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4.8
 
107 Consumer Reviews
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Technical Expertise
4.8 Customer Service
4.9
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Value for money
4.8 Outlet Experience
4.7

MichelleLocalGuide
Neutral Newbie
2 reviews
0 points
0 forum posts Joined on 28-Jul-2021
Windscreen repair works  Posted on 17-Dec-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience3.0
Excellent work done on my windscreen crack once again. Got 2nd crack within few months!!! After repaired, very small scarring unless view it very closely.

1 Review Photo(s)

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Ahbee999
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 18-Dec-2021
Lightings and accessories  Posted on 17-Dec-2021
Vincent and Cleve. The best problems solving people that I can trust with my car accessories and lightings. Best workmanship among all the shops I encountered. Do support them. Both humble and good. Thumbs up.

1 Review Photo(s)

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Loremipsumdolor2
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 25-Oct-2021
Poor workmanship  Posted on 25-Oct-2021
  • Technical Expertise2.0
  • Customer Service2.0
  • Value for money1.0
  • Outlet Experience1.0
Quality was subpar. The full restoration of the inside and outside the lens housing still had simple water marks on the interior which clearly could have been removed if a bit more care was given. Definitely not worth the money.

2 Review Photo(s)

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MichelleLocalGuide
Neutral Newbie
2 reviews
0 points
0 forum posts Joined on 28-Jul-2021
Tested myself as a Local Review guide.  Posted on 28-Jul-2021
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience4.0
Seen a few bad reviews but almost all were positive. Still decided to drive my hubby car for a small crack repair. Call them and they said whatspp the Pic, after whatsapp around 10 to 15 replied "Hi $50, 1hr. Tks". First was wow, but answer were short and straight to the point. Decided to arrange for 5pm slot. After seen Vincent which his guy ask him to come out, he saw my crack and said it was a quite bad spider crack. The repair can be seen after repaired and he mentioned all spider/line crack repair can mostly be seen from inside to out due to sunlight. Decided to go ahead, waited ardohng 50min, he signaled me to take a look and was using a wet cloth to wipe my car windscreen and The fender area which he was against it. To my surprise it looks alot better then before! Yes from internal there was some fine lines but overall was a 100% Improvement. Even told me that it's alright to was car straight after repair. When reach home, my hubby saw it and praise my good find. LOL. Overall very good work.

1 Review Photo(s)

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Larksen
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 21-Dec-2010
Lousy workmanship  Posted on 01-Jun-2021
  • Technical Expertise2.0
  • Customer Service2.0
  • Value for money1.0
  • Outlet Experience1.0
Poor workmanship! There are visible dirts inside the windscreen's glass for the 2 chips/cracks patched by them. Probably if they've kept their workshop tidy and tools cleaned, such lousy work might've been prevented. :(

1 Review Photo(s)

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review user
Ahtes, reviewed on Google
Got it done perfectly  Posted on 28-Jan-2020
  • Technical Expertise5.0
Got it done perfectly - Ahtes
 

bemywife
1st Gear
4 reviews
46 points
55 forum posts Joined on 29-Sep-2019
Lousy  Posted on 29-Sep-2019
  • Technical Expertise1.0
  • Customer Service2.0
  • Value for money1.0
  • Outlet Experience2.0
Can't even remove very fine lines. Total waste of money! Cannot be trusted at all.
Management Response by DrGlass (S) Pte Ltd
11-Mar-2020

Appreciate your kind review. We hope to serve you better in the future. Wish you good health and prosperity.

 

review user
Tan Clarence, reviewed on Google
Good service  Posted on 26-Jun-2019
  • Customer Service5.0
Good service - Tan Clarence
 

review user
DFW Nick, reviewed on Google
Result was superb  Posted on 20-Jun-2019
  • Technical Expertise5.0
  • Customer Service5.0
This guy is good, it took just around an hour and the result was superb. - DFW Nick
 

Ka_kia
1st Gear
6 reviews
72 points
124 forum posts Joined on 09-May-2019
Screen Repair and Headlight Restore  Posted on 09-May-2019
  • Technical Expertise5.0
  • Customer Service4.0
  • Value for money4.0
  • Outlet Experience4.0
Visited in 2019 for a cracked windscreen with the size of a 10 cent coin. Was quoted $50 for repairs. Saw they offer headlight restoration and took up the job too to rid some water mark.

Whole process took about 2-3 hours and there was a coffee shop at level 1 to rest while waiting.

End result is the cracked was resolved and its barely noticeable. Headlight restore was also done nicely.

Area to highlight is perhaps they should state headlight restore requires you to come back again on a sunny day to apply another coating.

I stay in the west and hardly travel to the east so that is a challenge.

Other than that, its a good place to fix windscreen issues and get advice on related car stuff.
 

review user
Shiya KP, reviewed on Google
Great workmenship but long wating time  Posted on 18-Jun-2018
  • Technical Expertise3.0
Great workmenship but at a cost of a terrible wait. Come armed with cash no atms around - Shiya KP
 

Derfla
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 11-Aug-2009
Fast and quality workmanship  Posted on 28-Feb-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience4.0
Visited Vincent to reapir small crack on windscreen. He's very professional and helpful and completed the repair within 45mins. Good job
 

AlainDupuis
3rd Gear
1 reviews
369 points
21 forum posts Joined on 13-May-2017
Windscreen repair done in an hour  Posted on 01-Nov-2017
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience3.0
I got hit by a stone while driving on KJE the other night and realised that a bit of glass chipped off with a crack of over a centimetre long. I checked on SgCarmart for a repair shop and selected Dr Glass based on the many compliments they received.

I sent a couple of pictures through WhatsApp and got a reply almost immediately with a quotation of S$50. They were available so I drove there.

The shop takes only cash or POSB internet transfer. There is an OCBC and POSB ATM but it is quite a distance so get cash before you go there.

The look of the shop is a bit scary. There is a small aircon office littered with parts. It does not bring a lot of confidence in the quality of workmanship. This is definitely an area that should be improved.

The repair took about an hour. You need to know where the damage was to see something. The surface of the windscreen is smooth and the crack is nearly unnoticeable.

Very good job but please, tidy and clean the place to make it look on par with the quality of your repairs.
Management Response by DrGlass (S) Pte Ltd
02-Nov-2017

Hi bro Alain

Appreciate your kind review of my work.

It was my pleasure doing your car and you trusting me.

Just a cents that our spare parts/office room has indication that its restricted to enter except for our staff.

Glad everything turns out well and I've got another satisfied customer to friend again

Cheers and drive safe ya :)
Vincent

 

Popiah123
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 13-Jun-2011
Highly Recommended For Windscreen Repair  Posted on 10-May-2016
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience4.0
Had chipped my windscreen on the 2nd day of owning my new car from some stupid seed/fruit that dropped on my car and I thought I had to completely replace the entire windscreen because of that. However I managed to find out from Vincent at DrGlass that he could patch and fill the 2cm wide chip at a fraction of the cost on the same day which the damage was done. Windscreen was as good as new!

Highly recommend everyone to contact DrGlass first before going to replace the entire windscreen unless you'd like to pay 3x more the cost of a replacement screen!

2 Review Photo(s)

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Management Response by DrGlass (S) Pte Ltd
16-May-2016

Hi bro Popiah123

Appreciate your kind review of my job at spending $50 for the crack repair.

Sorry workshop was kinda crowded result in the waiting time.

Cheers and have a nice day :)
Vincent

 

Gari93
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 20-Jan-2016
Well Spent & Good Job Done !  Posted on 19-Jan-2016
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Owed vincent this review....

Saw drglass ad through facebook and also in sgcarmart. Contacted him due to my e93 eyes were getting very cloudy. At the first quote given by him i was somewhat pull back due to the high price. He explained to me the steps he will be doing. Removal of whole bumper, headlight assemble stripping and resealing. On the day of appointment, i asked him how many percentage can he saved. His replied was "He cannot guaranteed" It will look like new. I was like ok fine. After a whole day of work and returned back to collect during the evening, my colleague couldn't believed his eyes. My headlights looks just fresh from the oven at just a small fraction of the cost! Super happy with it and went home but there was some moisture issue. Called vincent and he assured me that it is normal after full restoration and will disappeared within 1-2 weeks. If it doesn't i am free to make a trip down his shop. Indeed now after 1.5 months even through heavy raining there's not a single moistue issue. Specially thanks to vincent who helped me and please do book with him in advance as his workshop was fully loaded even when i reached his workshop just 30min after opening!

Rgs
Gari

3 Review Photo(s)

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Management Response by DrGlass (S) Pte Ltd
01-Feb-2016

Hi bro Gari93

Appreciate your kind review of my work.

It was my pleasure doing your car and you trusting me.

Glad everything turns out well and I've got another satisfied customer to friend again.

Cheers and drive safe ya :)
Vincent

 
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Merchant Logo DrGlass (S) Pte Ltd
5 stars - based on 107 reviews

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