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   Consumer Reviews of 1 9 6 9 Sung Beng Auto
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4.7
 
105 Consumer Reviews
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Technical Expertise
4.8 Customer Service
4.8
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Value for money
4.7 Outlet Experience
4.6

ChoongDaisy
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 20-May-2013
Premium Servicing  Posted on 19-May-2013
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience4.0
A little hard to find Macpherson outlet entrance but finally found the workshop at the last 2nd unit. Purchased promo package.Tempted by Iridium plugs cus my normal plugs are worn during points check.So i decided to top up for other extras in Premium package.Also added aircon flushing and replaced front 2 new tyres with rotation.Their mechanics, admins are friendly and not pushy even they have wide range of products and services.Price reasonable to me not a bad deal after all. Can try ya!
 

W_HO
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 11-May-2013
Efficient and Effective Job  Posted on 10-May-2013
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Thanks to Ken, he have done a good job – efficient and effective. Price wise, they will surely give the customer a reasonable price. I have no regrets to recommend Sung Beng Auto to my friends and other car owner. Thanx
 

Kenjhock
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 11-May-2013
Excellent Job  Posted on 10-May-2013
  • Technical Expertise5.0
  • Customer Service4.0
  • Value for money4.0
  • Outlet Experience5.0
Thanx Frankie, excellent job carried out by your mechanic Ah Lim and Ah Han. They assist me well and fix my car problem. Will be back for next servicing. Thanks Sung Beng.
 

Mklim
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 09-May-2013
Fantastic Job at Toh Guan New Branch  Posted on 08-May-2013
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Serviced my car & done my air con cooling coil changed at their new Toh Guan Branch Blk 36 ground floor . Price consider reasonable & i trust their workmanship as my friend did his repair there too. They have another paint & panel beat workshop for accident claims & repair at seventh floor Blk 48. Very well equipped indeed. They cover almost every services that a car may need!
To me , they are really a 1 complete stop service workshop. I will be back & recommend this workshop to everyone. Thumbs up !
Thanks to Ken & mechanics of SBA.
 

KCHANDRAN
Neutral Newbie
3 reviews
1 points
3 forum posts Joined on 28-Mar-2012
Toyota Rush Servicing  Posted on 13-Apr-2013
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I would like to take this opporunity to introduced this service center to all car owner. From my bottom of my heart this service center did a excellent job and advice me of the car servicing and the cost of any parts need to be change. There were some good sharing by Mr. Frankie the manager of Sung Beng Auto about the merchandise which all car owner will have a good knowledge about the engine system. Another person who like to mention is Mr. Leon who advice of the car servicing and the cost of the repair which will give you confident to whether it is worth changing the parts or not. Overall l am very happy with their customer service and the cost of the car servicing. Please try yourself and find your own answer .
 

Leryl
Neutral Newbie
1 reviews
0 points
11 forum posts Joined on 22-Mar-2011
Great Service  Posted on 12-Mar-2013
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience4.0
Service wise very efficient. Ever since my first car till now (my second car), I only go to Sung Beng to do my servicing. Affordable servicing package and no hard-selling. Also the mechanic, Lim, will advise on my how to keep my car in good shape. Keep up the good work. Surely I’ll come back again. Thanks! =)
 

Dotmatrix135
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 23-Feb-2013
Excellent Service  Posted on 23-Feb-2013
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money4.0
  • Outlet Experience5.0
Service wise very efficient. I bought voucher in the evening and make appointment for the next day lunchtime (unlike some other workshops where you have to wait few months just to book an appointment). No hard-selling. Also the mechanic will advise in car maintenance. Keep up the good work. Surely I’ll come back again. Collected my car about an hrs.. 5***** RATING!! :)
Thanks Sung Beng Auto..
 

Amanigum
Neutral Newbie
1 reviews
0 points
3 forum posts Joined on 21-Jan-2013
Disappointed  Posted on 21-Jan-2013
  • Technical Expertise2.0
  • Customer Service2.0
  • Value for money1.0
  • Outlet Experience1.0
Was recommended by my brother to go to sung beng to service my aircon for replacement of my car cooling coil recently. was quoted a price over the phone but when car was sent in, was told the actual price is 50% more than what was quoted over the phone! When repaired completed, the car was returned in a very dirty condition with handprint all over! also was told there is no warranty for the replaced part! if want warranty, have to pay more! what kind of shop is this?! will definitely not recommend anyone to the shop....
Management Response by 1 9 6 9 Sung Beng Auto
19-Feb-2013

Thank you very much for getting in touch with us. After our mechanic did informed you on the price and we only changed it after you agreed to it.

As for the quotation, it is very difficult to give the exact price over the phone but the quotation that we have given is based on the customers' enquiry only. The exact price for change of parts can only be determined after the checking is done by the mechanics physically.

As for our car servicing packages, we do not offer car wash/ grooming. But if upon customers' request, we can clean the car for them after the servicing is done and if with appointment.

As in the marketplace, it is a standard that only Original Parts have warranty. For OEM parts is without warranty. It is a fact that original parts are more expensive than OEM parts. But still if anything happens to your car just give us a call and our mechanic will help you.

Once again, we are very sorry about this incident. We will look into this and improve ourselves to handle it. Thank you for allowing us to serve you better.

 

CultureShock
1st Gear
1 reviews
39 points
106 forum posts Joined on 05-Jan-2013
Disappointing Paint Job  Posted on 05-Jan-2013
  • Technical Expertise4.0
  • Customer Service3.0
  • Value for money3.0
  • Outlet Experience3.0
A 1.6K+ job to service, change tyre and some paint respraying left my car with more marks. Sent my car to service. Was recommended to change the tyres as they found some fine cracks, so changed all 4 tyres. Also had some parts resprayed to cover the scratches and had some dents removed. Was told the car can be ready in 4 days time to be collected in the morning. When called up in the morning, was told that it can be collected at 4pm. But, at almost 4pm, the workshop called to say that it cannot be ready until the next day evening. As I explained that I had to use the car the next day morning for some important errand, the workshop later called to tell me to collect the car at 6pm. The paint job was overall even, but it was raining heavily when I collected my car, so only managed to spot some over-sprayed paint under the side mirror, which they later scraped off. I can tell by the spray that they did not mask properly before spraying. It was only when I washed my car during the same weekend that I also spotted spray paints on the car emblem and windows as well. There were also white epoxy cap marks on the top of the car and epoxy on the side mirror. A couple of small dents on the hood wasn't removed. Quite disappointed with the workmanship.
 

Bimal
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 02-Jan-2013
Good Work On Body Kit  Posted on 04-Jan-2013
  • Technical Expertise5.0
  • Customer Service4.0
  • Value for money5.0
  • Outlet Experience4.0
I recently scrapped the side skirts on my Toyota Vios car and wanted to get it fixed, but after being told by a few workshops that I could not do it, I chanced on SungBeng. I was served by Ken who not only was patient but did a great job on remoulding my side skirts, when everyone else was telling me that I needed to have the entire thing changed. On top of that I redid the body kit on the front of my car and was impressed with the workmanship of Ken. And it was also all very reasonably priced as well. I definitely will be back there and will get them to also service my car in future. Definitely worth recommending to others thank you Ken for a job superbly done.
 

Sappolo
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 08-Dec-2012
Excellent Service  Posted on 08-Dec-2012
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I would like to say a very big thank you to the service team at Sung Beng.

I bought rims during the afternoon. However, my wife saw my rims and request to change the rims as she felt that the rims does not match my car.

I called the company and they informed me that they will wait for me (It was 650pm at that time and the shop closes at 7pm). I reached the company at 715pm and was greeted by Ah Kiong who not only greeted me with a smile and also explained that there is no hurry and advised me to take my time to select the rims which most suited to me. (surprised that they wait for me and was smiling and patience)

After selecting the rims, there was about 8 staff there to change my rims for me. The job which will take 30 mins to finish was completed by 15 mins. I was very pleased for the fast service.

What i paid for the rims is a total of $500 which i felt its cheap due to the replacement of the rims and it include labour cost too.

I will definitely recommend this company to my friends. A 5 stars service to the company.
 

BEEKHOO
Neutral Newbie
2 reviews
0 points
0 forum posts Joined on 17-Jul-2012
Good service  Posted on 12-Nov-2012
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Yesterday(11/11/12) just went to SBA for fixing up my front bodykits! Ken and his staff attend to it! Very good service and good workmanship!
 

Ultramanyu
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 11-Nov-2012
Trusted and Recommended~  Posted on 10-Nov-2012
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I need a servicing to my car but I can't find any auto repair that surely can be trust. My friend recommended Sung Beng Auto to me. Truly Im very satisfied to their job. Definitely I can suggest to all my friends SBA. Thanks again.
 

Kenj_iyap
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 11-Nov-2012
Satisfied Service with SBA  Posted on 10-Nov-2012
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I've sent my Mitsubishi Grandis a few days ago after seing all the review and i see that many costumer are satisfied to your service. I consulted with Mr Frankie. He is very friendly and explained me the changes needed. Changed oils, filters, battery, and spark plugs. His price that he gave to me is quiet reasonable. Thier mechanic are more experienced and knowledgeable. They have done it well and finished the job within one day. Mr Frankie personally check and done the test drive. My car runs very smooth and powerfull now. Highly recommended workshop.. Thanks Again.
 

Nandofern558
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 22-Sep-2012
Great Service Initiative  Posted on 22-Sep-2012
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Hi. Thanks for recommeding the tyres, Fast & initiative service from your staffs. Keep up the good team work Frankie,will introduce my friends to you & return for my servicing soon.
 
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5 stars - based on 105 reviews

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