Went down to their workshop to purchase and install a 1-channel Blackvue camera in my new car (BMW X3).

Specifically told the sales lady that I wanted the wiring hidden and NOT to plug into the cigarette lighter. Was asked to wait 1.5 hours to get it installed. Waited for more than 2 hours and when they handed the car back over to me, lo and behold, the wiring was into the cigarette lighter.

Very friendly manager (who was trying to upsell me other products) said that they'll need an hour to fix it. I was already running late, so they said to go back another day.

Drove back down 2 days later today get it fixed and was asked to wait for an hour.

One hour later, totally no sight of progress. The mechanic looked lost and the manager said, "As my car is new, the workshop mechanic isn't sure where to draw power from". Said they need another 2-3 hours, which I didn't have, so would essentially mean I have to leave my car overnight.

To be fair, they were nice enough to offer me to use their workshop car (so they get 2 stars instead of 1), but I have kids so shifting all the child seats would have been a major hassle.

In the end, I lost patience, gave them a piece of my mind and told them to pack everything up. Zero compensation for my time and effort. No intention to head down a 3rd time for them to get their act together.

The Good:
- Pre-Sales was responsive and friendly. Appointment to send the car down could be done quickly within the day.

The Bad
- Not transparent with the pricing. Gave a pricing that excludes GST, and this was not mentioned. Had to pay for additional cost for removal of the dashcam which could have been avoided if the requirements in the presales was done properly.
- Installation took more than 2 hours for a simple dashcam. Removal of old dashcam left behind residues (not removed cleanly)
- Kept pushing for sale of other items after installation.

Got a good quote on the spot and received a whatsapp (with detailed breakdown quote) confirmation after fixing the repair appointment. Within 2 days was able to get my car instead of the 3 days given by another major car workshop that quoted me a higher price. Only blip is they prefer NETS or cash. Post Management Response

When I had my first major car accident, I went to another workshop in Sin Ming (recommended + tons of good reviews) for accident claim and repair works.

After collecting the car, I noticed that the color on the bumper and the body of the car did not have a consistent tone (it was 2 tone). I raised this to the owner of the workshop and he told me that they had resprayed the entire car for me, but he was not sure why the car still had 2 tone. He then went on to say "Oh maybe it was due to the new bumper that caused the 2 tone", and it sounded like he was trying to get me to buy his story that there will be 2 tone even if the entire car was re-sprayed so long you had a new bumper installed! Come on, seriously, do you know how you sounded like as the boss of a well-known workshop? I may not be in this line or field as you but I'm also not stupid as common sense tells me that even though some body parts of the car are new and some are old (due to repair works at some stage), the car should still have a consistent tone if you had re-sprayed the entire car!

Anyway, I decided to walk away and was determined to prove my theory so I went to Sung Beng when I had my second accident. True enough, even though my car had to be installed with a new bumper due to the accident, the color on the bumper and the car body was 90%-95% Close. I understand that it will never be 100%, but compared to the quality of the paint work done by the previous workshop in Sin Ming, what SBA did for me was really fantastic! By the way I was quite sure that they did not re-spray the entire car to achieve the one tone as it was communicated to me (that they won't be doing that) before they started the repair. Though in my heart I secretly wished that they can help me to re-spray the entire car :)

This was my very 1st encounter with SBA and I felt that they were honest and upfront in their dealings with customers. I can also tell that the quality or work and standards are observed and maintained in SBA when I collected back my car after the repair works were completed.

Recently, my car broke down due to gearbox and clutch issues hence I needed a tow truck. It was close to midnight already but within 30 mins after contacting Anne and Frankie, my car was towed back immediately to their workshop for checks. The next day after the checks were completed, I was deciding if I should have the gearbox and clutch replaced at SBA, but I decided to go for it as the SBA crew (Frankie and Anne) have been very honest, flexible, and willing to compromise. I trust them, and I know I can be assured of the high standards and quality of work that are maintained and observed in SBA. I will definitely go back to them for any repair, or servicing needs.

Good job SBA! :) Post Management Response

They are responsive and honest in their dealings

Price is reasonable

Happy with their service so far. Post Management Response

After going back there 3 times, I definitely have to post a review about them coming from me who don't post reviews ever.

I sent it my honda and renault for various issues. They are very clear and professional. I notice each time I go, on top of the normal job, they take the extra efforts in the little things you least expect.

This workshop got my loyalty. I will be introducing more people to this workshop. Post Management Response

I think that the prices here are good & the service is exceptional. My 'CO' initially did not like the place, as their workshop looks prety unkempt. But their service proved me otherwise.$ Post Management Response

The plug coil of my car was worn and caused sever engine rattling. SBA deployed their own diagnostic kit and had the stock for the part in store for immediate replacement. All done within an hour on a Saturday afternoon. Post Management Response

Hi Frankie.. Thank you for introducing the spark ignition system. Had the final stages VSD IV installed, Thanks to Mech Lim who attended my ride & done it in less than 20min. My Ts never felt the same, it's awesome now!!! Thank you to all the staff for the great service, cheers!!! Post Management Response

Hi Ken,Thanks for attending my car.The aircon feels like new! Thumbs Up Post Management Response

My car has multiple problems, I went to a few workshops before I found Sung Beng. Those workshops somehow made matters kind of worse and still cannot solve the problems.

However, at Sung Beng, the guys are very efficient and able to solve my car problems quickly, 1 at a time. All 3 mechanics, Ah Hee, Sky and Ken had attended to my car before patiently. Most of my repairs are attended to by Sky, and there was one repair that kind of impressed me - I went there to change my bushings & transmission fluid, but I was surprised when Sky actually did additional diagnostic tests as well and I don't know what he did, but somehow my cars overall performance has improved. The best part is, I didn't even ask for it and it was like a value added service that he did to make a customer happy. Thank you Sky, and Also Ah Hee and Ken for your patience with my car even though it has too many problems and I am sure it might give you headaches haha.

Regards,
Honey Tunn
(Owner of the problematic Mitsubushi Lancer) Post Management Response

I use to visit circuit road , just upgraded Throttle Controller SP9 on my Honda City at Toh Guan Rd
Good service & workmanship!!Two Thumbs Up!! - Post Management Response

Your service is great…. Your mechanics are friendly and experience they answer my questions well and solved my car problem efficiently…. Post Management Response

Thanks for your effort Ah Han and staff from Sung Beng circuit rd.
Keep it up! Post Management Response

I sent my Mazda 3 car for repair from minor accident. One of the car headlight need to change and costed me the most on accessory. Besides, the paint costed me quite a lot too. The guy who assist me has a good skill and personality. However, the repaired car need to take up to 2 weeks time which I find it a bit too long. Maybe the workshop has too many customer. That's why it took long for the repair. Overall, I find that the cost of the repair costed too high. It really cut a big portion of my flesh from the repair. When I took the car, it seem not that clean as I requested from them to clean up after repair. After all, I didn't really find so much satisfaction due to high cost. Post Management Response