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   Consumer Reviews of Arrow Tyres Pte Ltd
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4.8
 
127 Consumer Reviews
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Technical Expertise
4.8 Customer Service
4.9
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Value for money
4.8 Outlet Experience
4.8
review user
Joe, Owner of BMW 228i.
Excellent service  Posted on 25-Oct-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Xiang helped to look for special size tyres and helped to eliminate the fender rubbing. - Joe, Owner of BMW 228i SGP58--S
 
Beargoh
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 25-Dec-2010
Not Pushy and Great Service.  Posted on 24-Oct-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I was looking for suitable tires as I realised my Westlake tires had wrapped unknowingly. So was visiting Carosell when I saw Arrow Tyres who had 2nd hand tires. Was served by Ah Bao and Ah (Wear specs-Not sure if the name is correct) and they were not pushy. In fact, Ah Bao asked me to consider and come back when I asked to upgrade to 19, from the existing 18. Ah Yan then check the suitable tires for me and made sure it did not hit the sidewall and absorber.

No regrets. Will go back for the next change.

1 Review Photo(s)

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review user
Robin Goh, Owner of Subaru Forester.
Good service and follow up  Posted on 24-Oct-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Was surprised at the know how and the customer service level by the staff and AH Bao. Good service and follow up. A place to go and check it out even if you haven't confirmed the sales. - Robin Goh, Owner of Subaru Forester SLQ98--P
 
review user
Peter Tan, Owner of Honda Civic.
A satisfied regular customer  Posted on 11-Sep-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I am a satisfied regular customer. Since they open until now been many years . Almost ten I think - Peter Tan, Owner of Honda Civic SLJ20--G
 
review user
Fu Rongye, Owner of Honda Civic.
Great job! Arrow Tyres team  Posted on 05-Sep-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
All staffs at Arrow Tyres are very friendly and helpful. I have replaced my car tyres and brake pads with most satisfaction. I am always concern about safety first - tyres and brake pads are most important of a car. - Fu Rongye, Owner of Honda Civic SGL87--P
 
shiwevo
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 26-Aug-2020
Not Honest and not friendly  Posted on 26-Aug-2020
  • Technical Expertise3.0
  • Customer Service1.0
  • Value for money2.0
  • Outlet Experience1.0
Saw an ad from Arrow Tyre in Sgcarmart that Good year A5 is selling at $120 for each donut.

So before driving down to Arrow Tyre, i tried to confirm by calling Arrow that they are charging $120 including installation, GST, Balancing & Provide 4 x rotating service and book for appointment. I asked the price for A5 & A man replied that A5 cost $130 per donut. So i eagerly contested saying, "But in SGcarmart it says $120"?
Then the man quickly replied saying "O i also don't know why my boss put $120"! The man also demanded me to proof to him if i'm driving over to get my tyres changed that sgcarmart shows $120 before agreeing to sell the tyres.

Its another lesson learnt to have all confirmation be addressed in black & White to avoid being charged extra.
Management Response by Arrow Tyres Pte Ltd
31-Aug-2020

Dear shiwevo, thank you for your feedback. I am very sorry for the miscommunication with my staff. I change our promotional prices periodically. Also, we state in the ads "please quote SGCM" to enjoy the promotional price. Our walk-in retail price at the moment is indeed $130 each.
It's a bit old school since at the moment there is no system link between us and sgcarmart for any QR code or promo code. So we need to use a manual system like showing us the advertisement, or simply mentioning that you saw the price on sgcarmart so that we can track our advertising ROI.

I'm sure my staff could have phrased it better instead of demanding the "evidence" from you, but if you get to know me and my team, we are real friendly, honest guys as many others have commented online here.

I feel really sore about your poor experience at our store. If you would like to give us a chance to service your tyres on your next change, please contact me directly at 91283828 so we can do better. Thank you!

Best regards,
Ethan
Arrow Tyres

 
review user
Yong Haur Ming.
Professional service  Posted on 08-Jun-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I got my car battery changed at a bargain. Professional service. Great location. Highly recommended. - Yong Haur Ming
 
review user
Albert Huang.
Patient & excellent service  Posted on 10-Mar-2020
  • Technical Expertise5.0
  • Customer Service5.0
Very patient guys and excellent service. Had slow leak issue and even loan me tyre so I can go work while investigate. - Albert Huang
 
review user
Justin Yong.
Good services with reasonable price  Posted on 03-Mar-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
Good services with reasonable price. Nice boss always help to solve the car issues as much as he can. - Justin Yong
 
JX83
3rd Gear
4 reviews
291 points
748 forum posts Joined on 02-Sep-2009
Honest and friendly shop  Posted on 08-Jan-2020
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Personally deal with them a few times on my previous car and current car. Change battery, tyres with them.

Although location wise is far as I live in the west I still drove down to support them. Price is very competitive in the market but they always try to give me the best price which they can.

I would personally recommend Arrow Tyres.
 
review user
Lawry Sam.
Professional service & great job  Posted on 07-Oct-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
Tampines branch- equally professional service with final tightening with torque wrench! Great job. Nice and clean workshop with ample parking. A joy to change my rims and fresh tyres. Tks! - Lawry Sam
 
Adefer
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 01-Jan-2010
Fast and Good service couple with good product  Posted on 15-Aug-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I contacted Arrow tyres through carousell. They offer a very good price for michelyn tyre. I was immediately responded on sunday morning, and then every questions answered just within minutes. I immediately decided to proceed to change the tyres as they have a very good rating in sgcarmart, and very competitive pricing. I came to their place, one of the staff (Bing) immediately work on the tyres, replace them, and do alignment with no fuss. It was done just within 45 mins. I settled the payment on the spot and off i go.

Now my ride is very light, responsive, quiet and comfortable. Keep up the good job guys.
 
GTH
GTH
Clutched
1 reviews
7 points
13 forum posts Joined on 27-Aug-2012
Great Experience with them  Posted on 09-Apr-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I went there to solve my tyre punctured issued, turned out the screw was short and didn't punctured the tyre. They took out the screw and the boss instructed to double check for air leakage just in case there is any. After confirming no leak, they fitted the wheel back to my car and refused my payment, saying no repair done.
Remembered a year ago, I went to a shop just a few units away from Arrow Tyres, who charged me $20 just to remove the wheel and punctured repair another $10.
Such vast difference in terms of customer service.
Way to go Arrow Tyres, you have gained from me tons of recommendations in time to come.
 
Mcscot
5th Gear
6 reviews
1,142 points
427 forum posts Joined on 03-May-2010
Good prices for tyres!  Posted on 21-Jan-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Brought my car for servicing and was told that the tyres were worn. I looked around for a reasonable prices for tyres and settled on the F1A3 ...
Good pricing for the tyres and there is a seating place for customers.
A small coffee shop round the corner if you want a drink.
 
Ika_tomas
1st Gear
3 reviews
44 points
55 forum posts Joined on 31-Jan-2012
Great Recommendation on Tyres  Posted on 04-May-2017
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Went in to get new tyres for the ride after being recommended to this workshop by a colleague.

The Boss Ethan recommended a set that I've never thought of.
Pricing was very reasonable with really quick service.

Happy with the new Tyres, two thumbs up!
 
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Merchant Logo Arrow Tyres Pte Ltd
5 stars - based on 127 reviews

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