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   Consumer Reviews of Luster Automobile Detailing
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5.0
 
57 Consumer Reviews
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Technical Expertise
5.0 Customer Service
5.0
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Value for money
5.0 Outlet Experience
5.0

review user
Sam Poh.
Service from Jackson and team is top notch  Posted on 12-Jun-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
We accidentally spilled Salted Vegetable Chicken Soup on to the front passenger seat and the stench in the car was revolting. They managed to remove the odour from my seat and also from my carpet which I didn't realised was stained as well. Now my car smells nice and fresh and the interior looks awesome! I contacted Luster through Facebook last night after working hours at 10/11pm and the response was immediate and prompt and I got a slot the next day. Service from Jackson and team is top notch and he even gave me a lift to the nearest MRT station. In addition, Jackson texted me after I have collected my car to inform me that I should go back for a free touch up if the odour comes back. - Sam Poh
 

review user
Stanley Sim.
Thanks for the great service  Posted on 21-Apr-2018
  • Customer Service5.0
Fantastic service. Love it. Thanks for the great service and wish u all the best In your business. Will be patronizing more often - Stanley Sim
 

review user
Jef Rey.
Will definitely recommend!  Posted on 16-Apr-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
The reviews do not lie. Jackson is a Man of little words, but has a passion for detailing cars that no one I've ever met comes close. His level of service is impeccable - from dropping me off at my place, to responding immediately to a high spot I noticed after collecting the car. Chanel, whom I suppose is the one mending their FB page is also amazingly swift in her replies. I wish Jackson, Chanel and the team every success in this business. You guys have the right attitude to ascend a higher altitude. Will definitely recommend! - Jef Rey
 

review user
Derrick Tan.
Making my car look brand new again  Posted on 07-Apr-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
Luster service is excellent, took up ceramic coating today. Their chauffeuring services was the best, I do not need to find my own transport, they settle all for you. Superb work done by Jackson and team making my car look brand new again. Definitely recommended! Cheers - Derrick Tan
 

Really satisfied with their service. Highly recommended  Posted on 10-Mar-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
I had previously long wanted to do the 9H coating with Luster when I first got my 2 yrs old car last year, but delayed it due to the high cost. They are having a promotional price of $200 instead of the usual $399. No more hesitation and I was greeted by Jackson this morning. He went through with me the steps and offer to drive me to nearby shopping center, and will fetch me back when the car is ready. I stayed in their air conditioning resting room instead (with Netflix for customers to watch). It took them 4 hours before my looks like brand new car is ready. Previously my white car already turning yellowish due to long hours of parking under the sun �. To my surprise, the yellowish is gone and it's looking white again, and it's shiny as though new from the factory. Really satisfied with their service. Highly recommended. - Zheng Zhong Wen (Andy Tay)
 

review user
Lee Jobi (俊龍).
Took the extra mile! Super service oriented.  Posted on 21-Jan-2018
  • Customer Service5.0
  • Outlet Experience5.0
5 months late, but better late than never. Lots of thanks to the team, especially Chanel (for arranging) and Jackson (hope I got the names right) when they took care of my 8 year old Cerato Forte for my wedding. They even took the extra mile (literally) by travelling at the way to my place to touch up my car the day before the wedding. Super service oriented. They even send you to your location after you drop off your car and pick you up when it's done. Thank you very much Luster automobile and once again, apologies for the late late review. - Lee Jobi (俊龍)
 

review user
Alvin Ong.
Really exceed all my expectations  Posted on 20-Jan-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
Very impressed with the work done. Really exceed all my expectations. They use genuine products as I see they prepare stacks of branded products beside another car ready to begin works. The result actually speaks for itself. They really went the extra mile and can feel the passion in the work they do. Will be their regular for sure - Alvin Ong
 

review user
Chuan Goek.
No details were spared and the end product far exceeded our expectations!  Posted on 15-Jan-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
Sent in my car for detailing today and received superb service from Jackson and team! No details were spared and the end product far exceeded our expectations! - Chuan Goek
 

review user
Ben Ng.
Excellent job done on my car. Excellent service  Posted on 07-Jan-2018
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
Excellent job done on my car. Excellent service. There's a lounge to wait in while your car is being maintained, or chaffeured to your home if you prefer. I have been using them for a few years. No regrets. From my old car to my new car, they are really well protected in terms of the paintwork and interior. Will definitely recommend to friends. - Ben Ng
 

Very very good and pro services  Posted on 05-Jan-2018
  • Technical Expertise5.0
  • Outlet Experience5.0
Very very good and pro services by the team.. Was amazed by them.... The down side is the location abit too far... But definitely will come again... Thumbs up.... - 又鸟白人 (又白小鸟)
 

DonavanXin
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 18-Jul-2017
Donavan Seng  Posted on 30-Jul-2017
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I went to Luster last weekend to get my white coloured 9 years old car polished, just so that it would look better, and I will have better chances of selling it. But, what Luster did exceeded my expectations. Many parts of the car that other car polish service companies would just say that it's too difficult to get that dirt off; Nothing more can be done to help it; The car paint is too old; Etc - Luster restored it. Scratch marks are all gone. Sticky and persistent rim dirt are gone. Vacuuming was done in complete fashion. Old fuel stains marks gone. Engine compartment wiped and cleansed - not what those typical car polish companies would do by swiping grease over it just so that it would appear "Shiny", where actually it's just grease. Besides the great delivery of service, Jackson of Luster is very easy to talk to and discuss anything about the car. The waiting area is pretty cool too. Free wifi. Movies to watch. Sofa to sit on. Air-con is good. There's fridge with drinks to help myself. All in; Luster is the place to get your car pampered.

2 Review Photo(s)

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TanChenBond
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 20-Jul-2017
Reliable, Friendly, Superior Workmanship  Posted on 20-Jul-2017
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I have tried out several car grooming shops and I must say Luster really impress me. Upon reaching there, I was greeted by their crew and they actually took the effort to explain the process to me in which I understand what they were talking (many grooming shops will speak in their own industry language which u will just have question marks all over upon hearing). No hidden costs and no hard selling absolutely, they made me feel very at eased and they even provide complimentary "Send off and pick up services", how wonderful!

I was impressed with the fact that such a shop actually exist in Singapore car industry - Reliable, Sincere, Friendly with superior workmanship delivered. My 6 years old Audi is now shining like new, interior is clean like never before and u know what, Luster never hard sells anything to me which i hated most when i visited some of the other detailing shops. Jackson did a superb job on my car, the team was very well orangised and sincere throughout the whole process. It was a great experience for me - Strongly recommend to anyone who wish to do their car, TRY OUT LUSTER, U WON'T REGRET! Thumbs Up to the Team, Keep up the GOOD WORK!
 
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Merchant Logo Luster Automobile Detailing
5 stars - based on 57 reviews

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