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   Consumer Reviews of Kaizen Motors Pte Ltd
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5.0
 
164 Consumer Reviews
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Technical Expertise
5.0 Customer Service
5.0
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Value for money
4.9 Outlet Experience
5.0
review user
Edmund Phuang.
Highly recommended!  Posted on 30-Aug-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Outlet Experience5.0
Shawn is very detailed and ernest in making sure the vehicle is safe and the driver knowing key aspects of the car. He is very transparent in explaining potential points of failure, and is non pushy in sales. Even took extra time to explain how car parts work which definitely make me appreciate his knowledge and expertise even more. Will definitely go back to Kaizen again for future maintenance and repairs. Highly recommended! - Edmund Phuang
Management Response by Kaizen Motors Pte Ltd
01-Oct-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
PennyTriston
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 29-Aug-2019
Kaizen 👍  Posted on 29-Aug-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Honest, friendly, upfront. Never fails to disappoint and always providing us with the cheapest alternative solution. 👍
Management Response by Kaizen Motors Pte Ltd
30-Aug-2019

Thank you very much for your kind words. We are grateful to hear from you. ☺

 
review user
Shan Shan Li.
Always a pleasant experience  Posted on 29-Aug-2019
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Shawn is a very personable guy. it is always a pleasant experience to have the car serviced at Kaizen. Billing is cleary itemised and reasons for parts replacement are communicated before work is done. - Shan Shan Li
Management Response by Kaizen Motors Pte Ltd
01-Oct-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
review user
Bo Min-ho.
Genuinely good job Shawn and the crew  Posted on 29-Aug-2019
  • Customer Service5.0
  • Outlet Experience5.0
I have been to several shops in SG but nothing can compare to a genuinely good job Shawn and the crew does. Explains to you everything and you can feel the truthfulness which is difficult to get these days. The best there is period. - Bo Min-ho
Management Response by Kaizen Motors Pte Ltd
01-Oct-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
WaltK
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 27-Aug-2019
Trusty Workshop and NO SURPRISES  Posted on 27-Aug-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I believe everyone had their fair share of bad experience when comes to maintenance of your car.
Was introduced to KAIZEN MOTORS by a friend in 2018 and have done 2 minor(10K) and 1 major servicing (120K) in early August.
The owner is very professional in his advice and he would carefully addressed your concerns. Very genuine guy.
In my recent major servicing, he was constantly updating the progress via WhatsApp with photos and explanation on what happen to the various parts and seek for approval prior to changing the parts. This is comforting to know what was done to my car and communication with the workshop was very clear. Under no circumstance, I had any worries of poor workmanship or a crazy bill at the end of the day. Keep up the good work!
Management Response by Kaizen Motors Pte Ltd
01-Oct-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
review user
Penny Lim.
Honest, friendly, upfront  Posted on 27-Aug-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
Honest, friendly, upfront. Never fails to disappoint and always providing us with the cheapest alternative solution. 👍 - Penny Lim
Management Response by Kaizen Motors Pte Ltd
01-Oct-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
review user
Walt Koh.
Keep up the good work!  Posted on 27-Aug-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I believe everyone had their fair share of bad experience when comes to maintenance of your car. Was introduced to KAIZEN MOTORS by a friend in 2018 and have done 2 minor(10K) and 1 major servicing (120K) in early August. The owner is very professional in his advice and he would carefully addressed your concerns. Very genuine guy. In my recent major servicing, he was constantly updating the progress via WhatsApp with photos and explanation on what happen to the various parts and seek for approval prior to changing the parts. This is comforting to know what was done to my car and communication with the workshop was very clear. Under no circumstance, I had any worries of poor workmanship or a crazy bill at the end of the day. Keep up the good work! PS: Owner drive a rare gem. Check it out. 😲 - Walt Koh
Management Response by Kaizen Motors Pte Ltd
01-Oct-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
SoniaTeo
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 21-Aug-2019
Best decision ever!  Posted on 20-Aug-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Met into an accident and the car came back as good as new! Very responsive boss & Will give us updates on the progress of the car! I recommend all my friends to Kaizen whenever their car need servicing or repair! Good job to the boss Shawn! Keep it up!
Management Response by Kaizen Motors Pte Ltd
27-Aug-2019

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
Yichong
Neutral Newbie
1 reviews
1 points
23 forum posts Joined on 30-Oct-2011
Highly recommend  Posted on 20-Aug-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
I have been going to kaizen motors this 2 years. I think they are very down-to-earth and if you have a budget they will work with you to find the best solution for the lowest cost if necessary. I never had any issues after numerous visits and will highly recommend them !
Management Response by Kaizen Motors Pte Ltd
20-Aug-2019

Thank you for your kind feedback. We strive to do our best. ☺

 
superstarlin
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 20-Aug-2019
Best Service in Kaizen Motors  Posted on 20-Aug-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
The service provided, the honesty & Sincerity to help & Of course the satisfying results.
Management Response by Kaizen Motors Pte Ltd
20-Aug-2019

Thank you for your kind feedback. We strive to do our best. ☺

 
review user
Sonia Teo.
Great service! Great attitude!  Posted on 20-Aug-2019
  • Customer Service5.0
  • Outlet Experience5.0
Very attentive boss! Great service! Great attitude! Helpful and responsive! - Sonia Teo
Management Response by Kaizen Motors Pte Ltd
01-Oct-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
Recommended  Posted on 19-Aug-2019
  • Customer Service5.0
  • Outlet Experience5.0
The service provided, the honesty & sincerity to help & of course the satisfying results. - 林巨星 (Superstar)
Management Response by Kaizen Motors Pte Ltd
01-Oct-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
review user
Sam Sng.
Honest and Genuine and affordable  Posted on 19-Aug-2019
  • Customer Service5.0
  • Outlet Experience5.0
I have being sending my cars to Shawn workshop for a few years now and I have never seen any other workshop owners who is so passionate with cars and he always make sure his customer where they spend their money on. Honest and Genuine and affordable, will recommend anyone who is looking for a trustable workshop - Sam Sng
Management Response by Kaizen Motors Pte Ltd
01-Oct-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
TrevorLim
Neutral Newbie
1 reviews
0 points
0 forum posts Joined on 17-Aug-2019
Just did my 40000KM serving  Posted on 17-Aug-2019
  • Technical Expertise5.0
  • Customer Service5.0
  • Value for money5.0
  • Outlet Experience5.0
Experience mechanics there, specialise both japanese and continental cars. Have been serving all my previous rides (honda civic, mini copper & CLA) with them. They always provide a save costing option to me and explain how to proper maintain my ride...

2 Review Photo(s)

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Management Response by Kaizen Motors Pte Ltd
18-Aug-2019

Thanks for the kind review bro :)

 
Very good experience  Posted on 03-Aug-2019
  • Customer Service5.0
  • Outlet Experience5.0
very good experience with Shawn. he gave me clear pricing over the phone before I went down. after servicing he also gave me a checklist of what was done and what I should take note of. his waiting area was also decent with a well stocked minibar 😊 - Jane Quek Xue Xin (Jane Quek Xue Xin)
Management Response by Kaizen Motors Pte Ltd
01-Oct-2020

Thanks for the positive feedback. We are happy to serve our customers to the best of our abilities. ☺

 
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Merchant Logo Kaizen Motors Pte Ltd
5 stars - based on 164 reviews

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